As a Volunteer I worked in activities, however unlike most of the volunteers I helped out everywhere I was needed. Weather that be helping in Admissions, Medical Records, Business Office, and as well as Environmental Services. I worked closely with residents and family members. I became attached to residents. I made rounds when I was not busy and checked in on residents, I checked on call lights when nurses did not. I learned how to work with nurses, and the other co-workers. For two years I learned customer service by working with family members and residents who were angry, hard to understand, or another way others could not work with them. I worked with nurses who were angry and very tired providing me with experience on how to work with them and get what they wanted. During my time here I not only learned customer service but, I learned responsibility, trustworthy, and confidence. This was a non paid job I worked from 8:00AM to 5:00PM.