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Raymond S. Ortiz

Customer Service/Tech Support Representative and Human Resource Assistant 

Work experience

Aug 2013May 2014

CSR/TSR

IBEX Global Solutions(former TRG)
  • Catered to both Technical and Customer Service in this account.
  • Supported DOS based and HTML based tools to provide customers options either migrating their service from TelCo to Fiber or Fiber to TelCo.
  • Metrics included 90% UPSELL rate that focuses on the growth of customers and providing solutions to future concerns.
Dec 2011Jan 2013

CSR

Convergys Philippines
  • Supported Back Office Email Clients for Microsoft and Pharmaceutical Service Attendant for Express Scripts for US customers.
  • Handled a Satellite TV/Internet Service Provider that focuses on 95% CSF (Customer Service Feedback) pass rate
  • 2mos Training for HR assistant that interviews and screens Job Applicants
Mar 2008Apr 2010

CSR

Sykes Asia Inc.
  • provided Smart and Fast solutions for people looking for the best flights all round the world
  • Promoted to Floor Support/Subject Matter Expert for 6mos. and 1/4 Candidates for a vacant Team Lead position.
  • was able to manage 15 Agents and gained social and operations management skills throughout the stay with the company.
Sep 2006Jun 2007

TSR

NCO(former RMH Group)
  • Able to experience handling changing situations based on the companies transition (includes being transferred to another LOS as a universal agent) based on high evaluated performance. Mobile Team and Internet Support Team

Education

Jul 2001Mar 2004

Tertiary Education (BS.CS for Information Technology)

AMA University Phil. (Proj.8)

(tri-semester/yr) 4th year Undergraduate

Jul 1997Apr 2001

Secondary Education

Angelicum College Q.C

(Loyalty Awardee)

Jul 1991Apr 1997

Primary Education

Angelicum College Q.C

Text Section

HOBBIES: Playing Basketball, Billiards, Online Games (MMORPG,RPG,MPRG), Running and Jogging, Reading Light Novels and Manga's

Skills

Online Applications and Social Media Management

Online Applications and Social Media Management

Data Encoder

to update and maintain information on computer systems and in archives

Human Resource Assistant

Provides administrative support to the Human Resources Manager on all personnel matters and assists with payroll processing and primarily responsible for maintaining employee records.

Operating System Support

Operating Systems for Windows XP, 7, 8