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Internal Customer Account Representative who excels at building loyal customer relationships to achieve both short and long term organisational sales and  customer service goals.

I am open, honest and very dedicated, always strive to do my best. I will never conform negatively in any manner, or alter who I am for any situation, place or person should it ever attempt to question my Integrity.

I believe my attitude makes me unique: if you see your future as an obstacle, you walking in the  wrong direction.

Work History

Dec 2014Dec 2015

Site Order Management Representative

PG Bison - Sandton

  • Responsible for managing and processing all customer orders to required delivery timelines
  • Processing and maintaining all new and existing sales orders.
  • Ensuring customers receive acknowledgment and status of orders.
  • Provided accurate inventory information to all customers and Account Managers regarding: Stock On Hand / Stock on Order / Made To Stock / Made To Order / Allocations.
  • Kept customers and Account Managers fully informed on issues affecting service, pricing, changes in service, discontinuance, and shipping.
  • Managed the allocation, prioritization and general management of customer’s orders to ensure service levels are met.
  • Point of contact between the customer and operations to ensure all issues affecting customer service performance are identified and appropriate remedial action taken.
  • Communicated with Account Managers and Production Planners prior to order processing, when necessary, for clarification and communication of MTO and Special Order requirements.
  • Advising customers in case of backorders or necessity of substitutions.
  • Resolution of customer queries and complaints
  • Coordinated customer service needs with other departments as required ensuring customer service support is met.
  • Complete order book management and weekly order book issuing to customers and Account Mangers
  • Daily order book review and maintenance to ensure all customer orders will be delivered On Time and In Full.
  • Daily creation of site Delivery Freight Plan and ensure logistics execute as issued.

REFERENCE:      Ms Fiona Holmes

                            Order Management Manager


                            Contact: 011 897 5400

Apr 2013Nov 2014

TEAM LEADER - Order Fulfillment

PG Bison - Boksburg

  • Point of contact for my allocated Team Members.
  • Apply order fulfillment methods in order to achieve accurate and efficient order processing
  • Processing customer orders, amendments and cancellations.
  • Reviewing backorders / ETA dates and releasing available orders.
  • Liaising with customers and account managers on availability of their sales orders.
  • Liaising with product managers regarding any product queries or stock issues.
  • Completing required reports and records accurately and promptly.
  • Completing administrative functions and special projects as assigned.
  • Assisting customers in all areas in the absence of the Account Manager ensuring continuity within the business.
  • Follows up on the admin around sales orders, making sure all information is complete before processing the sales order.
  • Assist the Account Manager with finalizing the responses to tenders.
  • Ensure the company procedures are adhered to with respect to quoting, processing orders, payments and delivery of goods.
  • Keep records of all orders taken and correspondence with customers.

REFERENCE:      Mr Mike Besteiro

                            CIO - Chief Information Officer


                            Contact: 011 897 5400

Aug 2011Jan 2012

ERP SYSTEM TRAINER - Customer Service & Order Intake

PG Bison - Durban

Trained each Customer Service Representative till equipped to function independently and at the level of service required by the company.

Concentrating on the following areas:

  • Understanding customer order terminology 
  • Sales Order / Quotation / COD processing
  • Sales Order amendments & cancellations
  • Customer order book understanding & issuing
  • Inventory checks - SOH vs SOO vs allocations
  • Back order management
  • Difference between MTO vs MTS 
  • Manufacturing and Allied product lead times
  • Standardized customer communication

 Once training was completed - Facilitated the Service Centre for a 3 month period.

REFERENCE:      Mr Terry Hopkins

                            Customer Service Centre Manager


                            Contact: 011 897 5400

Jul 2008Jun 2011

INTERNAL SALES - Customer Service Representative

PG Bison - Cape Town

  • Internal account management of allocated segment: Trade Chains
  • Customer order processing / Order Amendments / Order cancellations
  • Order confirmations after every transaction sent to customer
  • Daily review and management of customer order books
  • Investigation and flagging any past due orders
  • Ensuring all Sales Order status’s are correct for logistics to execute
  • Ensuring orders to be delivered are free of any blocked status
  • Working hand in hand with all departments to ensure transparency when communicating with customers.
  • Updating customers regularly on any deliveries / changes / updates / delays
  • Identifying new potential customers and determining if viable or directing potential customers to our channel partners.
  • Assist customers with product information
  • Management of COD customers.
  • Calling on / visiting customers directly every 2 weeks with the Account Manager.
  • Assisting customers and Account Managers with Tender preparation.
  • Ensure customers are well informed and service expectations are met
  • Innovatively apply the company capabilities to service customers
  • Provide support for queries and general enquiries
  • Perform in such a manner to achieve a 95% satisfaction rating from external customers through a proficient approach and proactive service

REFERENCE:      Mrs Adri Scholtz

                            National Customer Service Manager


                            Contact: 011 897 5400

Jan 2004Jun 2008

PROCUREMENT - Replenishment Buyer

MassMart - Builders Warehouse 

  • Creation and processing of Purchase orders on SAP.
  • Following up on outstanding purchase orders with Suppliers
  • Check for new product lines National Buyer has listed and action purchase orders to have lines in store
  • Creating inter-company transfers for stock available at our DC.
  • Reviewing weekly and monthly stock levels
  • Assist and motivate new product lines with regional or National Buyers.
  • Create, control and validate all in-store promotions
  • Ensure vendors supply highest quality of goods and maintain optimum service levels at all time.
  • Liaise with external Suppliers and internal Consultants – direct link between Vendor and business
  • Building strong relationships with suppliers and all internal departments to ensure smooth, transparent and consistent daily operations.
  • The ability to communicate effectively on all levels of the business internally and externally.
  • Weekly appointments with supplier representatives.
  • Liaise with Suppliers daily to ensure deliveries to branch or depot are done timely as per SLA's in place.
  • Informing and updating departmental managers on a weekly basis.
  • Guiding and supporting GRV intake, GRV queries and resolving discrepancies.
  • Shrinkage control
  • Dormant stock management
  • Goods Return Stock management
  • Support link between Head Office and Store

REFERENCE:      Mr Denver Mintoor

                            Regional Procurement Manager


                            Contact: 021 929 1500

Dec 2002Dec 2004

GENERAL SALES - Internal Assistant

GR Laughton & Co (Pty) Ltd

  • Assisting customers with goods and products they require
  • Stock ordering and receiving
  • Merchandising
  • Designing and displaying stock promotional signage
  • Weekly stock counting
  • Allocated window displaying 
  • Working within established guidelines, particularly with brands
  • Preparing daily float for tellers

REFERENCE:      Mrs Lorraine Laughton

                            Managing Director

                            Contact: 021 434 1560


Typing (65 WPM)     SAP (user)   |   BAAN (SuperUser)   |   CRM (user)    SSA (user)     MS Word 

MS Excel  Outlook     MS PowerPoint   |   Photoshop

Website Creation ( Hobby )   |  Mobile App Developing ( Hobby )




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