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Work experience

Sep 2014Jan 2015

Customer Advocate

TeleTech

I took inbound calls for Blue Cross and Blue Shield to help customers with questions regarding their health insurance policies and billing. I provided outstanding customer support and took every initiative to answer any questions the customer had. I also had to navigate through the different programs used to give the customer service.

Apr 2014Sep 2014

Produce Service Associate

Walmart
Responsibilities: My responsibilities include: 1. Making sure produce is thoroughly culled as I fill. 2. Ensuring that wet wall, banana table, apples, citrus, and potato decisions are filled and clean to meet customer/sanitary expectations. 3. Always providing outstanding customer service by helping customers when needed and asking how a customer is doing as they walk by. 4. Lifting 50 lb crates of produce constantly throughout the day, as well as working fast and safe. 5. General housekeeping and floor squeegeeing to ensure sanitation in the produce backroom. 6. Always going the extra mile by staying late when needed. 7. Counting individual decomposing produce and afterwards, dumping all the crates in organic waste bins in the back of the store. Accomplishments I help provide produce that meets customer expectations and make shopping for produce at Walmart a better experience.
Jan 2014Mar 2014

Barista

Starbucks
I am responsible for taking orders, making sure the cafe is clean, memorizing drink orders/recipes, outstanding customer service, making sure coffee is brewed every 30 minutes, and having great accuracy under pressure.

Education

20092016

Navarro College
20042008

High School Diploma

Ferris High School

Skills

Leadership
Data Entry
Communication
Telephone Skills
Typing
Distribution Center Operations
Sales
Customer Satisfaction
Warehousing
Retail
Critical Thinking
Inventory Management
Cashiering
Pharmacueticals
Customer Service
Great Time Management
Physically Demanding Tasks
Excellent Customer Service Skills
Excellent Eye-To-Eye contact
Knowledge Sharing
Lifiting Heavy Boxes
Helping Out When Others Need It
Completing tasks on time
Flexible with schedules
responsibility
Making People Smile
Remembering small details
Basic computer skills