Work History

Work History

Sep 2014 - Jan 2015

Customer Advocate

TeleTech

I took inbound calls for Blue Cross and Blue Shield to help customers with questions regarding their health insurance policies and billing. I provided outstanding customer support and took every initiative to answer any questions the customer had. I also had to navigate through the different programs used to give the customer service.

Apr 2014 - Sep 2014

Produce Service Associate

Walmart
Responsibilities: My responsibilities include: 1. Making sure produce is thoroughly culled as I fill. 2. Ensuring that wet wall, banana table, apples, citrus, and potato decisions are filled and clean to meet customer/sanitary expectations. 3. Always providing outstanding customer service by helping customers when needed and asking how a customer is doing as they walk by. 4. Lifting 50 lb crates of produce constantly throughout the day, as well as working fast and safe. 5. General housekeeping and floor squeegeeing to ensure sanitation in the produce backroom. 6. Always going the extra mile by staying late when needed. 7. Counting individual decomposing produce and afterwards, dumping all the crates in organic waste bins in the back of the store. Accomplishments I help provide produce that meets customer expectations and make shopping for produce at Walmart a better experience.
Jan 2014 - Mar 2014

Barista

Starbucks
I am responsible for taking orders, making sure the cafe is clean, memorizing drink orders/recipes, outstanding customer service, making sure coffee is brewed every 30 minutes, and having great accuracy under pressure.

Education

Education
2009 - 2016

Navarro College
2004 - 2008

High School Diploma

Ferris High School

Skills

Skills

Leadership

Data Entry

Communication

Telephone Skills

Typing

Distribution Center Operations

Sales

Customer Satisfaction

Warehousing

Retail

Critical Thinking

Inventory Management

Cashiering

Pharmacueticals

Customer Service

Great Time Management

Physically Demanding Tasks

Excellent Customer Service Skills

Excellent Eye-To-Eye contact

Knowledge Sharing

Lifiting Heavy Boxes

Helping Out When Others Need It

Completing tasks on time

Flexible with schedules

responsibility

Making People Smile

Remembering small details

Basic computer skills