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Summary

Work History

May 2011Present

Police DIspatcher

Houston ISD

Receives emergency calls from the public and dispatches appropriate emergency personnel • Receives, evaluates, prioritizes and initiates response to requests for information and services • Accesses, retrieves, disseminates, and protects confidential law enforcement related data from a variety of protected local, state and federal databases • Enters critical and confidential law enforcement data into TCIC and NCIC databases as well as perform related duties • Assists with the maintenance of the communications center and report regularly for work on time • Performs other duties as required

Jun 2008May 2011

911 Telecommunicator

Beaumont Police Department

Operates 911 communications equipment to monitor and determine the exact nature of each request for service. • Determines location and agency involvement of each incident as required. • Determines nature of complaint and alarm and code them for computer input. • Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel. • Routes non-emergency calls to appropriate personnel and/or agency.

Oct 2002May 2007

Network Switching Systems Operator

United States Army

Installed, initialized, operated, and performed unit level and direct support maintenance on electronic switching assemblages, systems, and ancillary communications equipment. • Used computers to perform system/network operations. • Operated and performed preventive maintenance checks and services (PMCS) on assigned vehicles. • Assisted FRC Administrator in typing/word processing duties. • Managed calendars and provided filing assistance. • Assisted in phone reception, prepared and coordinate mail, and faxes. • Performed photocopying and other production services. 

Education

May 2003Sep 2003

Certification

US Army Advanced Individual Training

Military Job Training

Mar 2003May 2003

Training

US Army Basic Combat Training

Military Training

Aug 1998May 2002

Diploma

North Shore Senior High School

General Studies

Skills

Interpersonal Skills

Excellent interpersonal skills, phone manner, & office etiquette.

Strong analytical and organizational skills

Computer Software

Windows operating systems

Microsoft Office programs

Adobe

Certifications

Nov 2008Present

TCLEOSE

State of Texas/LIT Regional Police Academy

Basic Telecommunicator License

Feb 2012Present

Certified Training Officer

State Of  Texas

Training Certification