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Work experience

Jan 2011Present

Quality Assurance Manager

North Carolina Recovery Support Services
  • Development and implementation of quality assurance policies and procedures compliant with state legislation
  • Monitoring staff compliance with policies and procedures
  • Staff training and development
  • Data collection and analysis
May 2011Present

Quality Management Director

Reaching Your Goals, Inc.

  • Developing quality improvement/quality assurance plan
  • Ensuring compliance with all documentation, staff qualification and all other state and federal requirements for the services being delivered
  • Oversight of staff credentialing process
  • Developing and implemented policies and procedures to ensure compliance with local and federal regulations
  • Collecting and analyzing data for outcomes
  • Developing and facilitating staff training with regard to quality management issues 
Aug 2006Nov 2010

Program Director

Reaching Your Goals, Inc.
  • Developed quality improvement/quality assurance plan
  • Ensured compliance with all documentation, staff qualification and all other state and federal requirements for the services being delivered
  • Developed and implemented policies and procedures to ensure compliance with local and federal regulations
  • Collected and analyzed data for outcomes
  • Coordinated and oversaw all programming
  • Sought and secured additional funding for programming
  • Developed, coordinated and facilitated trainings for all employees
  • Assisted with the development of policies and procedures for RYG programs
  • Monitored and redefined program objectives to respond to changes in the business environment
  • Monitored progress of program requirements and provided reports/updates to appropriate management, boards and committees to support achievement of overall business goals
  • Prepared scientific papers, presentations, and grant proposals for programs


Sep 2004Aug 2008

Master of Science

Walden University

GPA 3.5

Master's Thesis Title

Practices, Availability and Marriage: A Critifcal Look at the Relationship between Courtship Practices, Mate Availability and Marriage Among African American Women


Program development and management
Experience with developing and implementing innovation programs to mee the needs of persons served Experience with program management from entry-level to executive roles Experience securing funds to finance programs Programs developed/managed include: After-school program at Abington YMCA (Abington, PA); After-Care Social Work at the Archdioceses of Philadelphia (Philadelphia, PA); Hip Hop Therapy at Reaching Your Goals, Inc. (Raleigh, NC); Project Y.E.S. GED Program for Reaching Your Goals, Inc. (Raleigh, NC)
Staff development and training
Ability to use strength-based supervision techniques for staff development and improvement Experience with development and facilitation of trainings
Data collection and analysis
Proficient use of MS Excel and SPSS to measure outcomes and evaluate program effectiveness through data collection and analysis
QA/QI Methods
Experience with program evaluation and assessment to identify deficiences Ability to develop and implement methods and strategies to strengthen areas of weakness on both individual and company-wide levels.
Knowledge of NC MH standards and regulations
Several years of experience working with private providers and extensive knowledge of standards and regulations for the state of North Carolina Experience with provider enrollment, endorsement and national accreditation as well as direct work and supervision of direct care staff.



To obtain knowledge that will further my career beyond my current scope of work. My skills and experience can be applied to any profession or area of business putting emphasis on efficiency, effectiveness and increased productivity. 



  • Wake County Certified Trainer
  • Psi Chi Lifetime Member (Walden U. Chapter)
  • Golden Key International Honor Society (Temple U. Chapter)
  • National Society of Collegiate Scholars (Temple U. Chapter)
  • Certified Trainer of Trainers for Media-Ready Substance Abuse Prevention Program
  • 2010 Recipient of Dropout Prevention Grant for $75K+ awarded by the North Carolina Committee on Dropout Prevention (Reaching Your Goals, Inc.)


Quality Assurance Manager with in-depth experience in program development, program management and quality assurance/improvement strategies. Proven ability to ensure compliance with changing federal and local regulations, to maximize productivity, and to develop and empower staff through strength-based supervision methods and training. Currently enrolled as a doctoral student of Organizational Psychology and seeking specialized experience in the field.