Skills

Skills

Team Building, Training & Development

Managing Client Relations

Managing Diverse Teams

Leadership

Summary

A leader with diverse professional experience in people management, operations, relationship building, and community service. Has proven ability to achieve business results by utilizing leadership skills, building effective teams, and nurturing customer relationships. Has a bachelor’s degree in Human Services, and is currently completing a master’s degree in Organizational Leadership with a specialization in Human Resources. Rawan has an international background and is fluent in English and Arabic. “Rawan believes in growing along with all of her team members which is a huge plus. Rawan is an out-of-the-box thinker and is always committed to excellence. She is a leader who is approachable for guidance and advice. She is a mentor, generates enthusiasm, and gives honest feedback.” C. Bedros, Reporting Employee

Interest

  • Coaching and mentoring
  • Driving initiatives focused on team motivation and moral
  • Social Service and community outreach

Work History

Work History
2010 - Present

Employment Advisor Supervisor

Public Consulting Group

Manages a department of Employment and Training Advisors, and acts as a communication liaison between the staff and the senior executives. Insures consistent implementation of strategic initiatives, and maintains compliance with the processes and procedures. Nominated by Staff and Awarded by Higher Management for ‘Excellent Leadership’ for being an ‘outstanding’ mentor, team player and highly conscientious employee.

"With Rawan’s leadership experience, effective client relationship skills, and self-motivating personality, she makes a positive impact to the business. Rawan cares about her work, and focuses on developing her team members and inspiring them to perform at their best. She is highly insightful, has a depth of skills and an energetic style. I recommend Rawan and know that she will be an asset to your company". 

D. Ghawi, Mentor

2008 - 2010

Employment Case Manager

MAXIMUS, INC.

Managed critical refugee employment cases. Focused on empowering the refugee clients by providing supporting resources and guidance, and by utilizing the bilingual skills to translate policies and regulations. Initiated projects that enabled the refugee clients to transform into financial self-sufficiency.

2004 - 2008

Membership Supervisor

YMCA

Managed a department responsible for membership and customer satisfaction, and served on the board of the fundraising committee. Developed and implemented strategies to increase sales and retain members

Education

Education
Jan 2013 - Present

Master's Degree

Colorado State University-Global
Jun 2009

Bachelor Degree

Springfield College