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Rawan is a focused, well organized and driven professional. Known for her effective time management skills and consistently achieving her professional targets. Throughout her career, she has been recognized as a high performing individual and a reliable resource to handle difficult tasks and great decision maker for critical cases.

In her last position Rawan was accountable for managing Escrow accounts; adept in creating clear and comprehensive account reports which detail Trust & Retention Accounts’ activities and transactions and delivering a great service to developers, investors and Real Estate Regulatory Agency.

Work experience

Oct 2014Apr 2016

Officer - Trust Operations

Mashreq Bank

Officer - Trust Operations at (1 year 7 months). The TOD at Mashreq handles project escrow account management for more than 65 % of the Dubai market. Rawan was responsible for liaising between various stakeholders (Legal, Business, developers & RERA) with an aim to facilitate a smooth E2E process. Rawan was also accountable for tracking and controlling the process in order to reduce risks and deliver professional service in a timely fashion. In addition, she was responsible for handling the authorization and processing of payments and statements of Escrow/Retention A/Cs. Moreover, she was preparing the monthly RERA report by compiling all Trust A/Cs & Retention A/Cs details.

Aug 2015Oct 2015

Temporary Assistant Manager - Government Team

Mashreq Bank

Temporary Assistant Manager - Government Team at (about 3 months). The government team is the entity at Mashreq Bank that is responsible for interfacing with UAE Government and Regulatory bodies. Regular operations of the team include handling: Communication with entities such as UAE Court, local Police and Central Bank to provide account details and status in accordance with UAE law. Receiving court orders and interacting with different departments at Mashreq Bank to ensure following processes as per regulatory orders.

Apr 2013Sep 2014

Senior Processor-Trust Operations

Mashreq Bank

Senior Processor - Trust Operations at (1 year 6 months). Handling coordination role for releasing claims and communicating with developers/buyers as well as Real Estate Regulatory Agency.

Jan 2013Mar 2013

Senior Processor-Government

Mashreq Bank
Jun 2011Dec 2012

Head Assistant & Department Coordinator

Mashreq Bank

Head Assistant & Department Coordinator - at (1 year 6 months). Responsible for creating and maintaining an up to date organization chart, managing head’s complex and frequently changing travel arrangements. Moreover, maintaining alert system for upcoming deadlines, creating PowerPoint presentations, arranging meetings of all levels, booking conference rooms and managing head’s busy calendar.

Additional responsibilities included coordinating catering for special meetings and events, reviewing expenses reports and coordinating with the finance department to provide the head with accurate data, efficiently handling calls, filling and taking the head’s signature on all incoming documents.



Bachelor of Science (B.S.), Accounting and Finance

University of Sharjah


  • Arabic (Native Language)
  • English (Fluent Speaking and Writing)

Certifications and Acknowledgements

I Recognize You Award (2 Times)

IBOSS - Mashreq Bank

I Recognize You Award

Risk Management / Legal - Mashreq Bank

Employee Engagement Champion

IBOSS - Mashreq Bank

Spot Reward (2 Times)

IBOSS - Mashreq Bank

Spot Reward

Business Operations - Mashreq Bank

Extra Mile

Credit Operations - Mashreq Bank

Extra Mile (3 Times)

IBOSS - Mashreq Bank

Additional Qualifications

  • Valid UAE Driving License