Rawan is a focused, well organized and driven professional. Known for her effective time management skills and consistently achieving her professional targets. Throughout her career, she has been recognized as a high performing individual and a reliable resource to handle difficult tasks and great decision maker for critical cases.

Currently Rawan is accountable for managing Escrow accounts; adept in creating clear and comprehensive account reports which detail Trust & Retention Accounts’ activities and transactions and delivering a great service to developers, investors and Real Estate Regulatory Agency.

Work History

Work History

Officer - Trust Operations

Oct 2014 - Present
Mashreq Bank

Officer - Trust Operations, The TOD at Mashreq handles project escrow account management for more than 65 % of the Dubai market. Rawan is responsible for liaising between various stakeholders (Legal, Business, developers & RERA) with an aim to facilitate a smooth E2E process. Rawan is also accountable for tracking and controlling the process in order to reduce risks and deliver professional service in a timely fashion. In addition, she is responsible for handling the authorization and processing of payments and statements of Escrow/Retention A/Cs. Moreover, she is preparing the monthly RERA report by compiling all Trust A/Cs & Retention A/Cs details.

Temporary Assistant Manager - Government Team

Aug 2015 - Oct 2015
Mashreq Bank

Temporary Assistant Manager - Government Team at (about 3 months) The government team is the entity at Mashreq Bank that is responsible for interfacing with UAE Government and Regulatory bodies. Regular operations of the team include handling: Communication with entities such as UAE Court, local Police and Central Bank to provide account details and status in accordance with UAE law. Receiving court orders and interacting with different departments at Mashreq Bank to ensure following processes as per regulatory orders.

Senior Processor-Trust Operations

Apr 2013 - Sep 2014
Mashreq Bank

Senior Processor - Trust Operations at (1 year 6 months) Handling coordination role for releasing claims and communicating with developers/buyers as well as Real Estate Regulatory Agency.

Senior Processor-Government

Jan 2013 - Mar 2013
Mashreq Bank

Head Assistant & Department Coordinator

Jun 2011 - Dec 2012
Mashreq Bank



Bachelor of Science (B.S.), Accounting and Finance

2007 - 2011
University of Sharjah


  • Arabic (Native Language)
  • English (Fluent Speaking and Writing)

Certifications and Acknowledgements


I Recognize You Award (2 Times)

IBOSS - Mashreq Bank

I Recognize You Award

Risk Management / Legal - Mashreq Bank

Employee Engagement Champion

IBOSS - Mashreq Bank

Spot Reward (2 Times)

IBOSS - Mashreq Bank

Spot Reward

Business Operations - Mashreq Bank

Extra Mile

Credit Operations - Mashreq Bank

Extra Mile (3 Times)

IBOSS - Mashreq Bank

Additional Qualifications

  • Valid UAE Driving License