Team : Service Catalog, ITSM Core Apps
Role : As a part of the development team i am responsible to deliver the development activity that comes my way along with being a
- part of design & development where I conceptualise and develop the product
- feature enhancement to enhance the initial draft to refined, usable and intuitive solution
- interacting with clients to resolve their issues which happens weekly
- Interact with customer support to understand the customer needs so as to improve the product which happens weekly
Product: The Service Catalog application is a way for customers to order pre-defined, bundled goods and services from your IT organization or other departments. It offers a consistent and intuitive online ordering experience with as much flexibility as you need. The catalog is a structured commodity with its own description, fields, price, and execution schedule.