➢ Senior BI Management: Implemented and managed onsite/offshore Integrated Delivery center model through KPO, Service Delivery Management
➢ Senior BI Strategic Leadership: Owned global Business Intelligence portfolio providing leadership in proactive sales and delivering BI thought leadership & solutions for a global health and life science company
➢ Senior Marketing Strategic Leadership: Provided leadership in delivering highly effective strategic capabilities to credit management, risk management, and customer experience groups for a global financial services company
➢ CRM Leadership: Led multiple CRM projects providing solutions for retail and card business partners, driving exceptional results in savings and customer experience.
➢ Innovation Leader: Created architecture and applications for sharing customized customer information across channels to drive deeper and broader customer management
➢ Global Delivery Leadership: Provided global leadership in different international settings. across multiple cultures and organizations