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Summary

➢ Senior BI Management: Implemented and managed onsite/offshore Integrated Delivery center model through KPO, Service Delivery Management

➢ Senior BI Strategic Leadership: Owned global Business Intelligence portfolio providing leadership in proactive sales and delivering BI thought leadership & solutions for a global health and life science company

➢ Senior Marketing Strategic Leadership: Provided leadership in delivering highly effective strategic capabilities to credit management, risk management, and customer experience groups for a global financial services company

➢ CRM Leadership: Led multiple CRM projects providing solutions for retail and card business partners, driving exceptional results in savings and customer experience.

➢ Innovation Leader: Created architecture and  applications for sharing customized customer information across channels to drive deeper and broader customer management

➢ Global Delivery Leadership: Provided global leadership in different international settings. across multiple cultures and organizations

Recent Achievements

  • Global BI leadership role in BI development & Application support, Integrated Delivery Center setup for BI
    • Managed delivery and support of BI solution portfolio
    • Hired skilled BI professionals and managed capacity for supporting BI applications across portfolios
    • Key Architect that set up required standards and best practices in IDC for BI
  • Global BI leadership role in sales and delivering BI solutions
    • Achieved sales > $ 2 million in a year
    • Managed delivery of support of BI solutions > $ 3 million
    • Participated in many RFPs including large multi-million dollar BI deals in HLS domain
    • Achieved CSAT rating > 7
    • Achieved low turnover percentage < 2%
  • Senior leadership role in launching a Chase-wide customer insights team
    • Engaged in Cross-LOB problem solving using customer insights to drive significant increases in profitability, largest impacts realized in Risk management (> $200MM)
    • Built a new customer information management solution to improve the capture, quality, and delivery of customer contact information to operational teams, including quality assessment scoring for optimization (> $90 MM). More than 5,000 Chase employees use this application. Realized 15% increase in right party contact rates
    • Built a test lab for BI solution discovery used across LOBs
    • Designed and implemented a data management, modeling, scoring, publishing process (Model Factory) enterprise class SAS environment that leveraged emerging technologies and reduced speed to market by >90%.

Work experience

2014Present

Global BI Service Delivery Manager – Health & Life Sciences

Baxter/KPIT/Ansight Inc
  • Led & delivered BI ARO functions globally across regions
  • Drove BI thought leadership for various groups by interacting with various VPs & Directors within Information Technology and Business groups
  • Integrated Delivery center setup, capacity planning, resource management and application in-takes
  • Managed and directed EBI ARO, for service delivery areas within Application Support Organization (ARO) and provided leadership and managerial role.
  • Led a focused IDC center team under ARO or ASC organization in the delivery of services. Owned interface with the onsite SDM’s and managed commitments, provided appropriate escalation, and delivered a stable, scalable, managed service.
  • Provided direct supervision of onsite team under them including mentoring and staffing decisions. Managed all activities of resources within the group/service delivery area. Assured strategic and tactical plans were met.
  • Led EBI ARO resources in meeting service objectives for applications in their portfolios.
  • Managed team to drive process improvements and innovation within their portfolio.
  • Partnered with I.T. Plan/Build teams, and key client business leaders to drive operational excellence and process improvement.
20112013

Global BI Portfolio Manager – Health & Life Sciences

Wipro Technologies
  • Led & delivered BI solutions globally across regions
  • Drove BI thought leadership for various groups by interacting with various VPs & Directors within Information Technology and Business groups
  • Drove proactive sales for BI and other technologies including ERP, Databases
20082011

VP Senior Marketing Analysis Manager - Consumer and Community Banking

JPMorgan Chase Bank - Consumer Data Intelligence (CDI)
  • Led cross line of business team that transformed the lines of business through implementation of customer centric, data driven solutions.
  • Drove business impacts in Card, Mortgage, Auto and Deposit businesses.
  • Delivered data, application, and analytic solutions and supported all aspects of decision sciences, strategy development, and operational deployment
20062008

VP Senior Marketing Analysis Manager - Consumer and Community Banking

JPMorgan Chase Bank – Home Lending
  • Drove business impacts for Chase Home Lending including marketing analytics
  • Delivered data, application, and analytic solutions to support customer centricity
20032006

VP Development Manager-Consumer and Commercial Banking

JPMorgan Chase Bank-Enterprise Systems(CRM)
  • Drove CRM specific needs across LOBs
  • Drove Merger Integration related projects
  • Managed a highly effective team including FTEs and contractors in a global service delivery model
19952003

Consultant

4C Solutions, Ajilon Consulting
  • Led BI needs for CVS Caremark
  • Managed projects across releases for Verizon
  • Led and developed various IT solutions for John Deere Health Care
19931995

Senior System Associate

Syntel Software
  • Led various projects for Safeway Inc.
  • Managed the delivery team for Watkins Motor Lines
19911993

System Associate

NIIT

Conducted training courses for various computer languages and methodologies

Skills

 ETL/BI Technology

SAS (Reporting & BI), Informatica Power Exchange v 8.6.1, BODI, COGNOS v10, IBM Data Stage, BRIO, Tableau, Big Data

Business Objects XI, TOAD for Oracle, Informatica Data Explorer, Reflection X, ERWIN

 Databases

DB2/UDB, Sqlserver, Sybase, Oracle 10g/11g

 Web

Weblogic, Websphere, IIS, Apache Web Server

Dream Weaver, Adobe Photoshop, JDBC 2.0, SQLJ, IQ objects, IQ SmartServer, UML by Rational Rose,

Visual Age for Java, ODBC, PVCS, Visual InterDev, Front Page

 Languages

Java (Enterprise, Applet, JSP, Servlet), C, COBOL, SAS, ASP, Javascript, HTML, DHTML, XML, JCL, UNIX shell scripts

 Hardware/OS

IBM ES-3090, LAN, IBM compatible PCs, Windows, NT Server

OS, OS/390/MVS, OS/2, UNIX, Windows 95/98/2000/XP/NT

Education

19851989

BS, Computer Engineering

Pune University