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  • Resourceful service delivery leader with proven track of migration, stabilization & optimization of multiple business processes having multiple country presence.
  • Hands-on domain expert in payroll, HRO and SEO business processes with thorough understanding of end-to-end operations.
  • Exceptionally creative with impressive organizational abilities and interpersonal skills.
  • Proven ability to manage multiple projects and deadlines.
  • Confident and poised in interactions with individuals at all levels.
  • Self-motivated, responsible and experienced at working in fast-paced environment.
  • Skilled organizer and problem solver with the ability to consider all options before making a decision

Work experience

Feb 2007Present

Senior Manager

ADP Pvt Ltd


- Leading a team of 45 SEO Specialists, including three leaders who deliver customized search engine optimization to our customer’s websites.- Managing internal account relationships to include strategic understanding of customer's business needs and how this drives their digital advertising.- Creating and executing on-page search engine optimization strategies.- Analyzing digital advertising results and conducting ongoing optimization.- Coordinating with onshore management to drive ongoing performance improvement.- Manage day-to-day activities of the team including scheduling, communicating process, policies, performance, quality expectations, technical and product updates, as well as department and company information.- Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings, monthly quality reviews, quarterly and annual performance goals and reviews, documenting and delivering timely performance and behavior feedback while taking appropriate disciplinary actions as required.- Manage team to ensure adequate account coverage through team schedules and back-ups.

- Responsible for determining staffing needs, recruiting, hiring, disciplinary actions and terminations.

- Responsible for coaching and developing staff to meet or exceed job expectations as well as counsel and help direct career development.- Work with product teams to verify the ongoing development and delivery of products and services that will impact team effectiveness and efficiency.


- Won the prestigious "Presidents Award" in recognition of Exemplary Service & Contribution in 2013.

- My teams have won seven Award for Excellence awards in seven years of my tenure.

- Successfully transitioned the fourth business to Pune meeting all the milestones as per project plan.

- Multiple examples of improved operational efficiency saving dollars to the business unit.

Jan 2006Jan 2007

Asst. Team Manager

WNS Global Services Pvt Ltd.


·Handle all client interactions across US and India.

·Accountable for the service delivery of the processes.

·Developing new tools for reporting, tracking, monitoring, etc.

·Handle the entire back end processing for our US based Insurance client.

·Support Brokerage as well as individual retirement solutions for client.

·Managing a team of 3 Team Leads & 45 financial advisers on the production floor.

·Manage all aspects of quality control with emphasis on product yield.

·Responsible for all Productivity and Quality reporting on a daily, weekly and monthly basis.


·Was awarded the Leadership Excellence award for Jan’06 – Mar’06.

·Successfully met all the milestones while migration of the process.

Jun 2001Jan 2006

Team Lead

E-funds International India Pvt Ltd
  • Create and maintain electronic mortgage transaction files
  • Support legal staff by populating and verifying documentation associated with conveyance on over 53 different document types
  • Support new mortgages, Sale & Purchase and re-mortgages.
  • Leading and managing a team of over 27 work associates on the production floor
  • Brief the team before and after shift to keep the team updated with new product updates.
  • Ensure headcount in place and adequately trained to meet targets.
  • Monitor absenteeism and attrition levels on line and provide the Human Resources and Operations Managers with the relevant information.
  • Part of the Team Efunds Committee.


  • Won the “Team of the Quarter” award for Jul05-Sep05, Apr05-June05, Jan 05-Mar 05, Jul 04–Sept 04
  • Was awarded the Leadership Excellence award for Apr05-June05
  • Was nominated for Leadership Excellence in Oct 04- Dec 04
Jun 2000May 2001

Customer Service Representative

Mphasis (I) Pvt Ltd
  • Handled calls for US based client  
  • Updating the customer information on the database
  • Preparation and submission of daily reports to the team leader
  • Assisting new recruits in call handling and monitoring their calls
Oct 1998May 2000

Sales representative

Oxford Manufacturers & Suppliers

The job included checking orders & the dispatches to various hotels & industries. It also included quality check and after sales services.


Apr 2009Jun 2010

Executive Leadership

IIM - Bangalore
Jun 1997Apr 1999


DY Patil institute of Management
Jun 1994Mar 1997


Symbiosis College


Performance Management
Human Resources
Team Management