ADP Pvt Ltd
- Leading a team of 45 SEO Specialists, including three leaders who deliver customized search engine optimization to our customer’s websites.- Managing internal account relationships to include strategic understanding of customer's business needs and how this drives their digital advertising.- Creating and executing on-page search engine optimization strategies.- Analyzing digital advertising results and conducting ongoing optimization.- Coordinating with onshore management to drive ongoing performance improvement.- Manage day-to-day activities of the team including scheduling, communicating process, policies, performance, quality expectations, technical and product updates, as well as department and company information.- Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings, monthly quality reviews, quarterly and annual performance goals and reviews, documenting and delivering timely performance and behavior feedback while taking appropriate disciplinary actions as required.- Manage team to ensure adequate account coverage through team schedules and back-ups.
- Responsible for determining staffing needs, recruiting, hiring, disciplinary actions and terminations.
- Responsible for coaching and developing staff to meet or exceed job expectations as well as counsel and help direct career development.- Work with product teams to verify the ongoing development and delivery of products and services that will impact team effectiveness and efficiency.
- Won the prestigious "Presidents Award" in recognition of Exemplary Service & Contribution in 2013.
- My teams have won seven Award for Excellence awards in seven years of my tenure.
- Successfully transitioned the fourth business to Pune meeting all the milestones as per project plan.
- Multiple examples of improved operational efficiency saving dollars to the business unit.