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Ravi Sahasmall

Store. Manager at Bestsellers


A competent professional with 6 years of experience in the areas of:

  • Strategic Planning
  • Client Servicing  
  • Team Leadership
  • Operational Planning
  • Staff Planning Product
  • Business Development
  •  Team Management
  • Development Support
  • General Management
  • Tactical Decision Making
  • Visual Merchandising
  • Shop Management
  • Customer Service 
  • Business Administration
  • Interpersonal Communication
  • A strategic planner with proven abilities in managing business operations and determining company’s mission and strategic direction 
  • Expertise in levying discipline and policies in the shop-floor – punctuality, all staff (including housekeeping and security) to be in uniforms, employee discount policy, shrinkage recovery, etc.
  • Skilled in creating, executing and following-up on action/ business plans for your area of responsibility.
  • Follow-up of Area Operations Manager visit report and keep deadlines 
  • Possesses in-depth knowledge of entire product range including brand, category and product mix
  • Expertise in providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms
  • Successful track record in maximizing space utility, determining the weekly / monthly / seasonal intake strategy and re-order points for all merchandise 
  • An effective communicator with excellent relationship building and interpersonal skills 

Work experience

Feb 2016Present

Store manager

Bestsellers-Jack n Jones; Vero Moda
  • Keeping track of the target on weekly, monthly and annual basis 
  •  Liaising with the customer on the floor and provide brand education and close the deals 
  • Facilitating regular feedback to Product Merchandiser; supervising stock ageing on regular basis; ensuring Inter store movement in coordination with Warehouse Head 
  • Planning and executing EOSS properly; managing pilferage; ensuring Replenishment, Inventory & stocking and right product mix 
  •  Ensuring to meet the Company’s Benchmark in terms of Operations; supervising the Opening and closing time of the stores; monitoring the staff discipline in terms of Uniform, Grooming, etc. 
  • Ascertaining the daily activities in the store and Implement them and managed them by Respective SM"s by regular visit through signed reports 
  • Complying with all the points mentioned in operations manual; ensuring all the cash counter activities is in order; ensuring the proper checking of cash counters; monitoring the timely sending of DSR report from showroom; monitoring the Cash/Credit Reconciliation 
  • Maintaining VM standards at the store; ensuring proper display of New Arrivals as prescribed by the VM 
  • Organizing Training Program; ensuring Proper training to all the staff including the New Joinee 
  • record of AMC and timely renewals to be done
  • carrying out the audit of all the stores before the auditor and present a report
  • Verifying sum-up of working hours for all staff members at the end of the week/month and ensure that we are within target (staff costs)
  • ensuring that there is a standardized greeting and salutation line for all our customers 
  • Forming an “approach to customer” attitude in the staff; attaining 100% score in the customer service metrics of mystery audit results

Accountable for ensuring: 

  • Implementation of service standards; all employees greet and serve our customers o Complaints and returns are handled friendly, helpfully and professionally
  • Month on month growth in sales turnover of stores
  • Growth in creating the preferred place to shop and the most attractive place to work
  • Cleanliness at the cash point and speed in filling-up of bags, gimmicks, etc. Operate the cash point whenever it is needed
  • Implementation of Visual merchandising guidelines and keep updated on it at all times o An efficient staff plan that covers all areas at all times
  • Replenishment of the sales floor (tables, racks, shelves) by taking care  of balance of sizes and products/styles with Floor Manager
  • Correct cash and card sales to be recorded and send to finance
  • Cash and credit card receipts have been submitted in the bank
  • Shop always looks best by taking care of cleanliness in all areas, atmosphere and replenishment
  • Performing the helicopter trip on a daily basis for stock display audits 

Responsible for: 

  • Following-up on stock age and rate of stock turnover (ROST) on a weekly basis and take action on it. 
  • Planning and retaining the top performers in the store 
  • Reviewing individuals (6 months and yearly) for the staff within your shop


  • Sales targets based on individual capacity of all store staff 
  • Store management responsibilities to floor managers so that the store is managed without dependency and ensuring follow-ups on all delegated tasks 
  • Being a role model for all latest style and business trends in the store; imparting training to employees for increasing sales and service efficiency of the store  
  • Leading by example regarding company’s values and attitudes and ensure its implementation within the shop; taking ownership for all expenses that you can influence: costs for staff, marketing material, etc.


  • Timely reports are sent to HO/Back-office (EOD reports, Month-end reports) o Contribute to the yearly planning for budgets and shop expenses 
  • Stock take result in relationship to the gross turnover is in accordance with tolerance levels (0.5% of stock values) 
  • All merchandise coming from the warehouse has been entered in the POS correctly
  •  Supervising attentively through the shop and take action at all times, i.e. when you see garments/waste on the floor, messy/empty tables or racks and customers that need help

Oct 2014Dec 2015

Store Manager

Blackberry, MGF GGN


Store management, stock maintenance, visual merchandising, retail operations, shrinkage control, inventory control, staff training & mentoring, achievement of sales targets, overheads control, profit center management, stock reconciliation, etc.

Feb 2012Oct 2014

Store Manager

MOM & ME – Mahindra Retail, Delhi 


Store management, stock maintenance, visual merchandising, retail operations, shrinkage control, inventory control, staff training & mentoring, achievement of sales targets, overheads control, profit center management, stock reconciliation, etc.

Nov 2009Dec 2011

Asstistant Manager

McDonald’s India, Jaipur


  • Accountable for meeting QSC standards on all shifts without supervision; interviewing and selecting crew people & conducting crew orientation
  • Imparted training to crew trainers and helping to train management trainees and floor managers
  • Involved in:
    • Recording documentation in employee personal files
    • Providing input on crew performance reviews
    • Maintaining restaurant safety awareness and safety records
    • Using proper security and verification procedures when handling deposits and safe content
  • Planned and executed crew incentive and enthusiasm calendar activities and creating crew bulletin board
  • Collated information and initiating insurance claims when incidents occur on the shifts
  • Computed the restaurant’s build to and ordering food paper and operating supplies
  • Involved in conducting:
    • Restaurant equipment and planned maintenance program
    • Management team meetings in the absence of the restaurant manager
  • Ensuring compliance with all applicable labour laws, sexual harassment, Mc Donald’s policies security and safety procedures by all employees


British Council

Worked as Freelancer for 5 years with British Council


Jun 2005Jul 2009

Bachelor in Hotel mangement

Rajasthan University

Personal Dossier

  • Date of Birth : 22nd December, 1986
  • Address : 3/498, Malviya Nagar, Jaipur – 302017
  • Languages : English, Hindi and Oriya