Ravi Sahasmall

Ravi Sahasmall

Store. Manager at Bestsellers

Summary

A competent professional with 6 years of experience in the areas of:

  • Strategic Planning
  • Client Servicing  
  • Team Leadership
  • Operational Planning
  • Staff Planning Product
  • Business Development
  •  Team Management
  • Development Support
  • General Management
  • Tactical Decision Making
  • Visual Merchandising
  • Shop Management
  • Customer Service 
  • Business Administration
  • Interpersonal Communication
  • A strategic planner with proven abilities in managing business operations and determining company’s mission and strategic direction 
  • Expertise in levying discipline and policies in the shop-floor – punctuality, all staff (including housekeeping and security) to be in uniforms, employee discount policy, shrinkage recovery, etc.
  • Skilled in creating, executing and following-up on action/ business plans for your area of responsibility.
  • Follow-up of Area Operations Manager visit report and keep deadlines 
  • Possesses in-depth knowledge of entire product range including brand, category and product mix
  • Expertise in providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms
  • Successful track record in maximizing space utility, determining the weekly / monthly / seasonal intake strategy and re-order points for all merchandise 
  • An effective communicator with excellent relationship building and interpersonal skills 

Work History

Work History
Feb 2016 - Present

Store manager

Bestsellers-Jack n Jones; Vero Moda
  • Keeping track of the target on weekly, monthly and annual basis 
  •  Liaising with the customer on the floor and provide brand education and close the deals 
  • Facilitating regular feedback to Product Merchandiser; supervising stock ageing on regular basis; ensuring Inter store movement in coordination with Warehouse Head 
  • Planning and executing EOSS properly; managing pilferage; ensuring Replenishment, Inventory & stocking and right product mix 
  •  Ensuring to meet the Company’s Benchmark in terms of Operations; supervising the Opening and closing time of the stores; monitoring the staff discipline in terms of Uniform, Grooming, etc. 
  • Ascertaining the daily activities in the store and Implement them and managed them by Respective SM"s by regular visit through signed reports 
  • Complying with all the points mentioned in operations manual; ensuring all the cash counter activities is in order; ensuring the proper checking of cash counters; monitoring the timely sending of DSR report from showroom; monitoring the Cash/Credit Reconciliation 
  • Maintaining VM standards at the store; ensuring proper display of New Arrivals as prescribed by the VM 
  • Organizing Training Program; ensuring Proper training to all the staff including the New Joinee 
  • record of AMC and timely renewals to be done
  • carrying out the audit of all the stores before the auditor and present a report
  • Verifying sum-up of working hours for all staff members at the end of the week/month and ensure that we are within target (staff costs)
  • ensuring that there is a standardized greeting and salutation line for all our customers 
  • Forming an “approach to customer” attitude in the staff; attaining 100% score in the customer service metrics of mystery audit results

Accountable for ensuring: 

  • Implementation of service standards; all employees greet and serve our customers o Complaints and returns are handled friendly, helpfully and professionally
  • Month on month growth in sales turnover of stores
  • Growth in creating the preferred place to shop and the most attractive place to work
  • Cleanliness at the cash point and speed in filling-up of bags, gimmicks, etc. Operate the cash point whenever it is needed
  • Implementation of Visual merchandising guidelines and keep updated on it at all times o An efficient staff plan that covers all areas at all times
  • Replenishment of the sales floor (tables, racks, shelves) by taking care  of balance of sizes and products/styles with Floor Manager
  • Correct cash and card sales to be recorded and send to finance
  • Cash and credit card receipts have been submitted in the bank
  • Shop always looks best by taking care of cleanliness in all areas, atmosphere and replenishment
  • Performing the helicopter trip on a daily basis for stock display audits 

Responsible for: 

  • Following-up on stock age and rate of stock turnover (ROST) on a weekly basis and take action on it. 
  • Planning and retaining the top performers in the store 
  • Reviewing individuals (6 months and yearly) for the staff within your shop

Allocating:

  • Sales targets based on individual capacity of all store staff 
  • Store management responsibilities to floor managers so that the store is managed without dependency and ensuring follow-ups on all delegated tasks 
  • Being a role model for all latest style and business trends in the store; imparting training to employees for increasing sales and service efficiency of the store  
  • Leading by example regarding company’s values and attitudes and ensure its implementation within the shop; taking ownership for all expenses that you can influence: costs for staff, marketing material, etc.

Ascertaining:

  • Timely reports are sent to HO/Back-office (EOD reports, Month-end reports) o Contribute to the yearly planning for budgets and shop expenses 
  • Stock take result in relationship to the gross turnover is in accordance with tolerance levels (0.5% of stock values) 
  • All merchandise coming from the warehouse has been entered in the POS correctly
  •  Supervising attentively through the shop and take action at all times, i.e. when you see garments/waste on the floor, messy/empty tables or racks and customers that need help



Oct 2014 - Dec 2015

Store Manager

Blackberry, MGF GGN

Roles:

Store management, stock maintenance, visual merchandising, retail operations, shrinkage control, inventory control, staff training & mentoring, achievement of sales targets, overheads control, profit center management, stock reconciliation, etc.

Feb 2012 - Oct 2014

Store Manager

MOM & ME – Mahindra Retail, Delhi 

Roles:

Store management, stock maintenance, visual merchandising, retail operations, shrinkage control, inventory control, staff training & mentoring, achievement of sales targets, overheads control, profit center management, stock reconciliation, etc.

Nov 2009 - Dec 2011

Asstistant Manager

McDonald’s India, Jaipur

Role:

  • Accountable for meeting QSC standards on all shifts without supervision; interviewing and selecting crew people & conducting crew orientation
  • Imparted training to crew trainers and helping to train management trainees and floor managers
  • Involved in:
    • Recording documentation in employee personal files
    • Providing input on crew performance reviews
    • Maintaining restaurant safety awareness and safety records
    • Using proper security and verification procedures when handling deposits and safe content
  • Planned and executed crew incentive and enthusiasm calendar activities and creating crew bulletin board
  • Collated information and initiating insurance claims when incidents occur on the shifts
  • Computed the restaurant’s build to and ordering food paper and operating supplies
  • Involved in conducting:
    • Restaurant equipment and planned maintenance program
    • Management team meetings in the absence of the restaurant manager
  • Ensuring compliance with all applicable labour laws, sexual harassment, Mc Donald’s policies security and safety procedures by all employees
2005 - 2013

Freelancer

British Council

Worked as Freelancer for 5 years with British Council

Education

Education
Jun 2005 - Jul 2009

Bachelor in Hotel mangement

Rajasthan University

Personal Dossier

  • Date of Birth : 22nd December, 1986
  • Address : 3/498, Malviya Nagar, Jaipur – 302017
  • Languages : English, Hindi and Oriya