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Raven Ybarra

Customer Service Representative


Highly enthusiastic and focused Customer Service Representative with a proved capability to troubleshoot issues and ensure customer satisfaction. Committed to addressing Customers concerns with speed, accuracy and professionalism.


Graphic Design





Letters and Mailings

Interpersonal Communication

Developed highly empathetic client relationships and eared reputation for exceeding sales goals.

Microsoft Office





Customer Service

P.O.S. and Inteli-check machines

Payment Processing cash, credit, debit or credit

Developed and prepared customized baskets and gifts for individual clients according to there needs

Work experience

Jan 2011Present

Executive Creative Director

Sole Proprietor Highly Delightful Creations

Completed purchase orders and customer invoices.

Built relationships with key industry insiders.

Accountable for all staff development, budgeting and supply ordering.

Created repeat business by developing long-term relationships with regular customers.

Worked closely with clients one-on-one to produce customized party event.

Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.

Cleaned, wrapped, and labeled outgoing orders. Designed displays to make the store experience interactive and engaging.

Printed various labels and tags for all merchandise.

Managed the purchasing process for the entire department.

Jan 2009Present

U.K.C. Registerd Breeder and Whelping Technician

United Kennel Club Inc.

Canine Developmental Specialist Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.

Managed the in-house advertising program consisting of print and media collateral pieces.

Prepared potential buyer application, new puppy owner packet, bill of sale and health records

Developed humane training solutions to address animal behavior problems.

Conducted physical exams and other routine health care procedures.

Prioritized animal safety and comfort at all times.

Trained American Pit Bull Terrier using knowledge of breed characteristics, as well as the unique needs of each particular animal.

Developed long-term relationships with clients and bonded with their animals through regular contact.

Processed client payments, sent invoices and placed appointment reminder calls.

Vaccinated animals and administered medications orally and intravenously.

Laid out surgical equipment and passed instruments and materials to veterinarian during whelping procedures.

Performed whelping procedures on a regular basis, including delivery, amniotic rupture assistance,

Immediate health evaluation of each pup Prepared Documentation of each birth, living or deceased

Performed puppy weaning and potty training services

Monitored and distributed U.K.C. Owner Registration Certificate

Dec 2009Apr 2010

Client Services Director

H&R Block

Developed March Madness marketing strategies

Client Retention Program

Prior Client Appointment Setter

Distribution of Income Tax checks using proper identification procedures

Customer Complaints Management

Dec 2006Apr 2007

Client Services Coordinator

H&R Block

Lead Cashier

Multiline phone dispatch

Proficient use of office equipment

Heavy filing both paper and digital

 Customer Satisfaction Specialist

Dec 2005Apr 2006

Client Services Coordinator

H&R Block

Greeted customers and provided answers to client inquiry.

Prepared customer folders and tax files.

Appointment Management

POS payment processing

Opening and closing cash drawer procedures

Bank deposit Preparation

Dec 2003Apr 2004

H&R Block

Scheduled and unscheduled appointments.

Provided clients with confidential information regarding  Federal and State Income Tax Checks.

Payment Processing using cash, check, debit and credit transactions.

Welcomed clients entering the Office and greeted prior clients by name.

Proficient knowledge using office equipment such as, copier, fax machine, multiline phones

Computer software applications word, excel, PowerPoint, outlook and  Photoshop  


Jan 2004Oct 2004

Fresno City College

Advanced coursework in Business Administration

Microsoft Office Applications Certificate

Coursework in Marketing and Advertising

Coursework in Public Relations

Business Math:10-key

Business Writing Course

Telephone Techniques