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Raul Gonzalez Jr.

To be a leader in a global sports entertainment community allowing me to help guests create the best times of their lives

Work experience

Oct 2015Present

Team Lead

TopGolf / Houston, Tx.

Provide exceptional service to any and all guests that visit to play golf or just to dine. Create cocktails according to recipes provided by TopGolf, full service of quality cocktails and chef driven food. Maintain and balance cash drawer of $500. Multi-task in a high volume bar. Take initiative to assist other associates as needed. Oversee the daily operations of a work shift. Supervise all bays, guests and associates to ensure everyone is having a great time. Coach, when applicable, associates on doing the right thing so that the guest can enjoy themselves as much as they can. Train new associates. Setup and host private events. Maintain an efficient inventory. With support and hard work, able to be promoted from within multiple times to various new opportunities.

Aug 2014Aug 2015

Catering Manager

7 Rivers BBQ, A Texas Kitchen / Houston, Tx.

Coordinate and over-see caterings for breakfast and lunch for groups ranging from 10 to 500 people, daily. Open and close restaurant. Assist with dining room when necessary. Prepare food. Setup and serve breakfast and lunch. Customer service while cashiering. Marketing.

Feb 2012May 2015

Bartender

Westin Hotel, Memorial City / Houston, Tx.

Offer drinks and services to guests of hotel and outside guests. Open and close lobby bar. Maintain a cash drawer of several hundred dollars. Built clientele and sales of a couple thousand per shift. Customer Care, Cash Management, Problem Solving. Host and coordinate private parties of up to 300 people for high-end clientele. Assist with managing and serving restaurant within same hotel.

Oct 2011Jan 2012

Special Events Manager/Bartender

Swift and Company / Houston, Tx.

Assist in preparing and supervising private parties. Inventory of wine and liquor. Bartending and over seeing the duration of the event. Working under party planners to help plan, prepare and setup catered events. Ranging from 10 people to 2, 500 people. Focused on the bar side, including wine and liquor ordering, fulfilling orders and inventory. Assisted with the rentals, deliveries and kitchen aspect as well. During the parties, I bartended some events and others managed 3 to 200 people for a single event. Parties usually consisted of food service, bar service and rentals.

May 2005Nov 2011

Manager/Bartender

Texas Borders Bar & Grill / Katy, Tx.

Advanced from part time server to full time management with a couple months. Management focused on kitchen. Bartender. Server. Floor manager. Head Trainer. Involved in all aspects of the restaurant. As a server, elevated to top server maintaining the best sections and building the highest sales thru suggestive selling. As a bartender, learned the skills and drink knowledge to become a private bartender and involved with lowering liquor and beer cost. As management, in the back of the house, inspected the food quality and presentation as well as assist with general operations. Lead the lowering of food cost from high 40% to 25% through aggressive consistency. Overall customer service enabled to restaurant to win awards in service, value and best overall categories.

May 2002Sep 2004

Customer Service Manager

Bank of America / Katy, Tx.

Promoted from PT Teller to Teller Coordinator to Customer Service Manager in a short period of time. Assisted in personal banking, which included new accounts and loans. Managed office and staff. Processed daily transactions including deposits, withdrawals, negotiating checks, loan payments, account maintenance, customer service. Experienced an opportunity to travel to Washington D.C. for several weeks to assist branches with a conversion to a new teller system.

Feb 1998May 2004

Cashier

H.E.B. / Katy, Tx.

Cashier. Rang up orders. Received and processed payment. Maintained a cash drawer. Assist with bagging of groceries and helping customers to their vehicle. Worked temporarily in dairy, produce, deli, over night stocking, supervisor.

Education

19992002

Associates Degree in Science

Blinn College / Brenham, Tx.

3.2 Gpa. Majored in Business. Participated in extra curricular activities. Member of FCA (Fellowship of Christian Athletes), Mu Alpha Theta (Math honor society), Deans List (Sophmore year)

Skills

Computer Literacy

Computer literate. Understand or learn operating software quickly.

Cash Handling

Consistently maintained cash drawers or responsible for large amounts of cash.

Multi-tasking

Each job has required me to wear many hats and be a "Jack-of-all-trades"

Customer Service

Every job has been centered around the servicing the guest.

Management

Promoted from within in several employment opportunities from staff to management.

Certifications

Jan 2016Present

T.A.B.C. Certified

Texas Alcoholic Beverage Commission

Required to handle and serve alcoholic beverages.

20102014

Food Service Manager Certification

Texas Department of State Health Services

Certified to handle and serve food safely and within state requirements. Understand the principles of food safety to produce safe food products for the consumer.

Text Section

References Upon Request