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Work experience

Jun 2010Dec 2010

System Administrator

Vainqueur Consultancy

Worked for 25 Systems Annual Maintenance Contract (AMC).

Jan 2011Feb 2012

Customer Service Representative

All Sec Technologies Ltd

Worked as Technical support for Aircel GPRS Helpdesk in Call support(Voice).

Feb 2012Aug 2012

System Administrator

Siri Communications 

Worked for 6 Systems Annual Maintenance Contract (AMC). 

Aug 2012Mar 2014

System Administrator

Vainqueur Corporate Services

Manage three servers, Exchange server, and file, print, and domain servers. Install, troubleshoot, and support 100 computers and operating systems,All Windows platforms. Ensured operating system security by applying appropriate patches and releases. Maintained hardware and software, monitor network servers, and continually analyzed server behavior to ensure optimal performance of the system. Experienced in providing user account administration and network security

Sep 2014Nov 2015

Customer Service Representative

Sykes Enterprises

Worked as Technical support for Motorola mobiles in Chat support(Non-Voice).

Skills

TECHNICALSKILLS

Operating Systems: Windows Platform, All Microsoft Windows Operating systems.

Networking:              LAN,MAN & WAN

Software:                   MS Office (Word, Excel, Power Point, Outlook), Photoshop

PERSONAL PROFILE

Name                                          :                       G. Ratna Pratap

Father’s Name                           :                       G. Dyva Krupavaram

Date of Birth                              :                       28 Jan 1989

Marital Status                            :                       Single

Religion                                      :                       Christian       

Languages                                 :                       English, Telugu & Hindi.

Permanent Address                 :                       G.Ratna Pratap

                                                                           Sriram Nagar,

                                                                           Sampangi Rama Nagar,

                                                                           Hyderabad,

                                                                           Telangana 500038.

Declaration

In view of the above I request you to be kind enough to give an Opportunity to serve in your Organization for which act of kindness I shall be Very Thankful and Grateful.

Text section

Place    :  Hyderabad.

Date   :                                                                                                                                          (G. Ratna Pratap)

Education

Oct 2015Nov 2015

Microsoft Certified Solutions Expert (MCSE) 

ZOOM Technologies

MCSE Course

  • Installing and Configuring Windows Server 2012
  • Administering Windows Server 2012
  • Designing and Implementing Server Infrastructure
  • Configuring Windows Server 2012 Services
    • Active Directory Domain Services
    • DNS, DHCP, IIS 8.0, VPN
  • Configuring File Server
    • File Server Resource Manager
    • Configuring Shared Resources
  • Implementing Microsoft Virtualization Technologies.
    • Server Virtualization using Hyper-V
  • Implementing Security Restrictions
    • Group Policies
    • Group Policy Preferences
Jun 2004Dec 2004

Diploma in Computer Hardware 

Hit Computers 
  • Operating system installations
  • Troubleshooting
Mar 2003Mar 2004

Matriculation

Mark’s High School 

Board of Secondary Education

Apr 2005Nov 2010

Diploma in Chemical Engineering

Jawaharlal Nehru Government Polytechnic

State Board of Technical Educational and Training