Rasib Ur Rehman

  • PARIS 2 RUE MAURICE BOUCHOR HALL 25
Rasib Ur Rehman

 

Work History

Work History
Feb 2007 - Oct 2009

Night Shift Manage

GRAND HOTEL DES GOBELINS
— LOGIS DE France PARIS 75013 Night Shift Manager Responsible for providing a friendly welcome & high-quality service to guests arriving at the hotel constantly portraying a professional image of the hotel & paying particular attention to guests satisfaction.
Nov 2009 - Jul 2005

Night Shift Manage

HOTEL CLARET LOGIS DE
— France PARIS BERCY Night Shift Manager Duties: Welcoming guests to the hotel in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early check-outs. Check out departing guests using the hotel's accounting system. Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests should they have any queries. Operating switchboard and directing calls appropriately. Dealing with and resolving customer complaints. Managing group bookings for conferencing, the restaurant and accommodation. Keeping up to date on all hotel products, services, pricing & promotional offers. Completing the night auditing procedures with accuracy and attention to detail. Maximise sales revenues through up selling and marketing programmes. Provide information and literature about the hotel in person and via telephone. Ensuring all relevant paperwork has been completed in order for a smooth hand- over at the end of your shift. PERSONAL Having a professional manner with an emphasis on hospitality and guest service. SKILLS Calm, efficient and organised. 1 Friendly disposition with clear spoken English. LINGUISTIC French SKILLS English Urdu Hindi AREAS OF Promoting hotel facilities EXPERTISE Customer service Hospitality Supervising Resolving guest disputes Greeting guests

Education

Education

High School Matriculation

GOVT COLLEGE

Certificat de Formation Général

Jan 2003 - Jan 2005

B.Sc

GOVT COLLEGE

Skills

Skills

absorb

BOOKINGS

professional image

satisfaction

PARIS

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