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May 2009Oct 2010

Masters of Science Entertainment Business

Full Sail University

Major: Entertainment Business
Relevant Coursework, Licenses and Certifications:
Overall Leadership Portfolio consisted of interviewing many professionals from various areas of the entertainment industry and preparing oral and written presentation which told their stories.
Business Impact Assessments

Aug 2006May 2009

Bachelors of Business Administration

University of Mary Hardin Baylor

Major: Business Management  Minor: Music
Relevant Coursework, Licenses and Certifications:
• Dean’s Honor Roll
• Information Systems Management
• 2009 Outstanding Management Award
• Pi Sigma Epsilon (Business Fraternity)

Work experience

Jun 2011Jan 2015

Rating Veterans Service Representative

Department of Veteran Affairs: Veteran Benefit Administration (Waco, TX)

Serve as decision makers for claims involving rating decisions. Responsible for analyzing claims, applying VA's Schedule for Rating Disabilities (Rating Schedule), and preparing rating decisions. Worked to ensure that Veterans receive the care and benefits they have earned through their service.
• Communication with wide diversity of audiences; Conducting recorded hearings with Veteran and Service Officers and preparing a narrative based on the hearing recording
• Independently evaluating medical evidence of record (Files, CAPRI, DOD, VHA, Service Treatment, lay evidence ) and researching information related to laws, rules, 
and policies to produce accurate decision that meet deadlines.
• Providing feedback to Veteran service Representatives on further development needed to complete 
• Preparing a rating decision (narratives) that explains complex legal and medical concepts and veterans testimony in laymen’s terms
• Promoting morale and achieving specific results within a team
• Provide recommendations to senior personnel on how to improve organizational effectiveness and 
• Identifying internal networking opportunities

Jan 2011Nov 2014

Worship Leader

Christian Life Church (Temple, TX)

Volunteer Postion
- Coordinate worship teams and musical elements for weekend services and other church events where music is relevant. 
- Lead or coordinate the worship team during services or other events.
- Recruit, train, and sustain volunteers for worship bands. 
- Recruit, develop, train, and sustain upcoming worship leaders. 
- Lead or coordinate leadership for worship practices. 
- Coordinate the worship lyrics / songs website. 
- Participate in Worship Design Team meetings. 
- Coordinate music concerts featuring relevant artists to be hosted by Vida Student Ministries and Real Life Worship. 
- Plan annual budget Worship Arts
- Work in conjunction with the Worship Pastor in accomplishing other relevant tasks assigned to the Worship Arts department.

Jun 2010Jun 2011

Veterans Service Representative

Department of Veteran Affairs: Veteran Benefit Administration (Waco, TX)

Responsible for explaining the benefit programs and ,entitlement criteria, conducting interviews, identifying issues, gathering relevant evidence, adjudicates claims, preparing and signing "simple" rating decisions for review and, approval by a RVSR, authorizing payments for cases that do not require rating decisions, and inputting data necessary to generate the award and ' notification letter to the veteran describing the decision and the reason for it. 
- Research methods for information related to laws, rules, and policies
- Claims processing phases (i.e., public contact, triage, pre-determination, and development)
- Laws, precedents, regulations, agency rules and procedures, and due process related to claims processing
- Applicable electronic data processing and tracking systems (e.g., COVERS, CAPRI, MAP-D, and SHARE)
- Contents and maintenance procedures for claims folders
- Communication techniques appropriate for a wide diversity of audiences
- VA intranet and rating job aids (e.g., Evaluation Builder and Special Monthly Compensation (SMC) Calculator)
- Characteristic features and risk factors associated with the most frequent medical claims
- Medical references (e.g., Diagnostic and Statistical Manual of Mental Disorders IV and Merck Manual)
- Policies and procedures regarding privacy and release of information
- Interviewing Veteran in regards to their claim and disabilities

Sep 2006Jun 2010

Customer Service Representative

Belton UPS Store #5828 (Belton, TX)

Responsible for shipment processing, inventory and store operations management, document servicing, mailbox management and other customer service functions.
- Managed start-up Franchise
- Assisted in Small Business Certification process
- Regularly analyzing financial statements and corporate documents 
- Managed Corporate Accounts
- Mailbox Data Manager
- Data storage methods
- Accounting and budget planning
- Establish and maintain relationships with UPS corporate account holders
- Managing and verifying employment data 
- Graphic Designs
- Desktop Publishing
- POS System maintinence
- Certified Konica Minolta Copier Repair Training Completed

Jan 2008May 2009

Business Lab Technician

University of Mary Hardin-Baylor (Belton, TX)

- Operation of the computers and the network, supervision of lab equipment and facilities
- Keeping records of equipment and lab supplies, and maintaining the security of the lab. 
- Assist students in the lab by demonstrating the proper use of the equipment and how to use the hardware and software to finish assignments.
- Provided assistance for any system or technical problems that arose, such as clearing paper jams in printers and copiers, refilling ink toners and supplying paper. 
- Responsible for the cleanliness of the lab to ensure safety and proper working conditions for the lab users and proper maintenance of the computers.
- Prepared the computer lab schedule
- provided backup of software and perform equipment repairs or arrange for repairs to be completed. 
- researching and purchasing replacement equipment.

Jan 2006Aug 2006

Entertainment Intern

Walt Disney World Company (Lake Buena Vista, FL)

Performed in various shows and park locations within Disney Entertainment
Educated college students about the Disney College Program for recruitment
Disney #1 Rated Customer Service Training/Orientation
Preparing print and media for marketing and recruiting events
Public Affairs for Disney College Program at University of Mary Hardin-Baylor


Related Skills
• Project Management • Social Media Management and Marketing • Production Management • Adobe Suite • Website Design and Management • Research and Planning • Articulation on paper • Effective communication • Team-oriented • Excellent people skills • Excellent decision making • Basic French • Quality Management • Operational Management