Download PDF

Rashid Banks

CUSTOMER SERVICES REPRESENTATIVE/COLLECTIONS

Overview

A highly motivated Credit, A/R, A/P and Collections/Customer Services professional with a verifiable record of accomplishments spanning twelve years. Highly creative, recognized as a results-oriented and  a solution-focused individual. Areas of strengths include:


* Accounts Payable                         * Problem Collection 

* Organizational Skills                    * Computer Literacy

*  Works as a Team Player            * Accounts Receivable

*  Legal Aspects of Collections     * Communications Skills

*  Time Management Skills            * Research Abilities

   

 

Education

Jan 2006Aug 2008

2 Years

Community College of Philadelphia

Child Psychology

Sep 1989Jun 1997

High School Graduate

Abington Friends School

* Member: Pi Mu Epsilon Professional Mathematics Society

Work experience

Aug 2014Present

Customer Service Representative

FBCS INC.

Hatboro, Pennsylvania

* Negotiated restitution on online school loans from University Of Phoenix giving students a chance to receive their transcripts

Oct 2011Jun 2014

Manager

AMG Financial Services.

Trevose, Pennsylvania

* Consulted with individual client(W.N.L.I) and agreed to what data to collect and how it should be gathered - taking into account any ethical and legislative considerations

* Recommended traces of accounts to attorney after all practical means of collections have been exhausted

* Managed team of seven

* Responsible for control and maintenance of 30, 000 accounts.

Apr 2007Oct 2011

Customer Service Representative/Collections

Academy Collection Service

Philadelphia, Pennsylvania

* Liquidated all 180 day inventory for Chase Bank

* Responsible for approximately 200 accounts per month(New Business)

* Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Feb 2006Jan 2007

Legal Collector

Law Offices of Gary Feldman

Philadelphia, Pennsylvania

* Evaluated customers financial situations and negotiated terms of repayment

* Initiated repossession proceedings or handed over account to law practice that specializes in debt collection

* Request attachments, liens, and other legal processes in accord with policies and procedures

*  Work with Legal Department staff to execute writs and attachments, process service, and coordination with attorneys offices, process servers, and courts

Mar 2003Feb 2006

Debt Collector

NCO Financial

Fort Washington, Pennsylvania

* Handled multiple third-party clients(Cap One, Verizon, MCI Worldcom)

* Followed F.D.C.P.A laws dealing with debt collection

* Listened to customer's story and determined if debt could be collected

Skills

Software
* Wordperfect, Microsoft Word, Amipro * Lotus 1-2-3, Microsoft Excel * Quicken, DacEasy, Ledger Right * EasyDun IV, Collector Jr. * Beam, CRS, Latitude * Magellan dialer
Legal
Collections

References

Thomas M Berrian - Senior Project Engineer

(267) 575-3438 Fax (267) 286-2483

Jim O"Conner - Monitoring Supervisor

(267) 525-8750

Ed Ashman - General Manager

(800) 220-0605