Raquel Llorente-Martin

Optico Optometrista + Audioprotesista

Work History

Work experience
Mar 2015 - Jul 2015

Research Associate

Ocular Techology Group International
  • Worked in numerous research projects for contact lens producers. The data gathered being used for better lenses production.
  • Keep in depth knowledge of all research projects to be able to provide better technical and clerical support.
  • Archived proficiency with data management software and successfully handled all data management duties
  • Carefully analysed all digital clinical records to consistently record accurate research data and results.
  • Main point of contact for patient to recruitment and liaison.

Jan 2014 - Mar 2015

Senior Optical Assistant

John Rose Eye Care
  • Was responsible for Eyeplan Schemes and reviewing each customer´s account to increase their monthly payment. Consistently over achieved eyeplan income by £25,000 per annum
  • Specialist in High end spectacles dispenses of item valued over £500, sometimes up to £2000
  • Improved customer services and reduced costs by setting up the Direct Debit running from the practice through Optix software. 
  • Focussed in Contact Lenses to bring new customer into the schemes - teaching and giving information of new type of contact lenses to current wearers
  • Providing excellent customer service, by making current customers happy with our service. Consistency retain exiting business and acquired new business through recommendations. 
  • Selection of frames and dealing with suppliers
  • Responsible for supervising and releasing NHS forms
  • In charge of marketing through social media and communication with patients
  • Gain experince in using Spectralis OCT, HRT, HEP (Heidelberg engineering), MAIA and Lenstar 

Mar 2013 - Jan 2014

Optical Assistant

John Rose Eye Care
  • Pre-testing: Allowed me to engaged with customer before the eye examination and found out their needs.
  • Spectacles and Contact Lenses Dispense
  • Exceeded targets so I was appointed as a senior optical assitant.

Apr 2012 - Jul 2012

Audioprosthesis Technician Internship/Work Experience

Akous Audiologia y Logopedia
  • Infant  and adults hearing assessment
  • Anatomical adapters and hearing protectors
  • Hearing aids (familiar with Phonak) and Cross hearing aid
  • Cochlear implants 
Mar 2012 - Apr 2012

Optometrist Internship/Work Experience

Lasik Centre
  • Screening subject for suitability for Lasik Surgery
  • Visual therapy
  • Learn how to fit orthokeratology contact lenses
May 2011 - Feb 2012


Multiopticas Parquesur
  • Sight Test
  • Contact Lenses Fitting & Aftercare
  • Spectacles and Contact Lenses dispense
  • Glazing
  • Sales


Jun 2015 - Aug 2015

Marketing for Non-Marketers

University of British Columbia | edX
  • Develop a customer segmentation system, target customer segments, and position products or services in the marketplace.
  • Apply the psychology of consumer decision making to professional practice.
  • Propose pricing strategies that maximize profitability.
  • Identify appropriate channel systems and go-to-market efforts for their business.
  • Understand how marketing metrics can benefit their business.
  • Build effective communication efforts with customers.
Sep 2007 - Jun 2012

Degree of Optometry

Complutense University of Madrid and European University of Madrid.
  • Determine how to manage effectively the visual status and perform a functional assessment of refractive, sensory-motor and perceptual components of the visual system
  • Diagnose, formulate a treatment , prescribe optical aids and / or refer to a specialist any visual or ocular conditions that require any interventions

Sep 2010 - Jun 2012

Audioprosthesis Technician

European University of Madrid
  • Anatomic and sensory auditory characteristics
  • Electronic technology in hearing aids
  • Acoustic and sound protection elements 
  • Development of molds and hearing protectors
  • Choice and adaptation of hearing aids
  • Customer hearing impaired
  • Hearing and verbal communication.Prosthetic Audiology project
  • Enterprise and entrepreneurship and training in the workplace