Raoul Bertorello

Raoul Bertorello

Main customers I worked at.

Finsiel; toll highway A4 (Brescia-Padova); Telecom Italia; Volvo Auto Italia; Tetra Pak Italiana; Mitsuba F.N. Europe; Haworth Italia; Nuova RenoPress; CeSIA and CITAM at University of Bologna; CINFO at University of Camerino (MC); INFN (National Nuclear Physics Institute) of Bologna; electronics, telecommunications and information technologies engineering department at University of Bologna; 'Maggiore' hospital in Bologna; 'S.Orsola-Malpighi' hospital in Bologna; 'S.Anna' hospital in Ferrara; hospital in Cento; administrative department of University in Ferrara; hospital in Parma; public regional administratrive district of Emilia Romagna; public regional fund to farming of Emilia Romagna (AGREA-(BO)); public provincial administrative district of Bologna, Ferrara, Ravenna; public health districts of Forlì-Cesena, Rimini, Modena, Reggio Emilia, Parma, Piacenza, Ravenna; "Il Mulino" book publishers of Bologna.

Microsoft network skills (2nd part - Windows 2000 and 2003)

Setup of a DNS server to supply Active Directory, and its authority zone configuration as Active Directory Integrated Zone; Active Directory installation; publishing of shared files and folders as Active Directory objects (e.g. : printers publishing); access protection to Active Directory objects and delegation of partial administrative control on Act.Dir. objects using Taskpad on MMC consoles; Group Policy planning in Active Directory considering Group Policies inheritance mechanism among sites, domains and organizational units; delegation of administrative control on Group Policies; usage of Group Policies to manage user environments (e.g. : folders redirection; user environment protection); Group Policy usage to install and remove softwares across a LAN; domains trees and forests creation and setup of trust relations among them; Active Directory replication among domain controllers; sites usage to manage an optimized Active Directory.

Hewlett-Packard specifically skills

HP ProLiant servers (series: DL585, DL380, DL360, DL320, DL145, ML530, ML370, ML350, ML 330, ML110) assembling and installation {if necessary together with Storage Area Network (SAN) devices [series: MSA500 and MSA1000 [with massive shared simple (that is with 2 SCSI channels) or redundant (that is with 4 SCSI channels) memory unit: this unit can be used only after having installed Smart Array Multipath Software)] or StorageWorks MSL6000 Tape Libraries}, with hardware configuration modified [adding Smart Array Controllers, SCSI (eventually adding also a memory-backed cache) or SATA or IDE (all of them with one or two channels) adapters, to gain better performances from hardware configurations as RAID 5 + Spare Disk (ADG), RAID 5, Mirroring of RAID 5 + Spare Disk, Mirroring of RAID 5, ...; adding one or three CPUs (Intel and AMD) to have dual- or quad-processor machines and HP's BIOS reconfiguration to implement hardware hyper-threading; adding of one or more network adapters in order to implement Network Teaming both as load balancing or fault tolerance, or both the features; adding RILOE II adapters to remotly manage servers, such as to install applications by virtual floppy drives or virtual CD/DVD drives also on switched off machine; SCSI channel hardware duplexing to serve Server storage disks; adding tape SCSI backup units until 200 GigaBytes] and with HP management softwares installation (Insight Manager for centralized monitoring of a computers infrastructure, including disks pre-failure warning, paging file status, CPUs performance, ..., for checking of software releases installed on the machines and their possible upgrade by centralized deployment, tuned on base of cluster nodes, ...; for creating reports about all of above)

Microsoft environment skills (1st part)

Creation hardware profiles; enviromental variables settings; Microsoft clients link to a Windows domain(by means of Tcp/Ip o NetBEUI) or to a Novell domain (directly, by means of Client Service for NetWare, or by means of W2003 server, using Gateway (& Client) Services for NetWare); creation of mandatory e roaming user profiles; creation and management of local groups to a workgroup and of global, local and universal groups(w2003) to a domain; NTFS permissions granting, normal, special permissions and their inheritance on files and folders; EFS use (w2003) to protect data; publishing shared folders in Active Directory (w2003) e using Dfs (w2003, with its setting); Group Policy use (w2003) to implement computer protection at local and at domain level, and to locally audit access to shared files; printers pool setting; print priority setting; print on Internet using a Web Browser (w2003); disk management (basic o dynamic on w2003) to create partitions and volumes, and consequent fault tolerance implementation by RAID 1 or 5 technique; scheduling different backup types (System State Data included, on w2003); Teminal Services installation and settings (w2003); DHCP Server e Client installation and settings; DNS Server installation and settings and its integration with DHCP server; set up of a Public Key Infrastructure on a LAN for reciprocal identification by an Enterprise root CA (w2003) implementation; usage of IPSec policies to protect data exchange on the LAN (w2003); RRAS setup on w2003 server in order to permit phone calls by remote clients and implementation of remote access policies finalized to identification; IIS installation and implementation of  Ftp and Web sites (not Web pages drawing); installation and configuration of a Cluster Server both with w2000 and w2003.

Exchange Server 2007

Exchange 2007 role-based deployment in Standard or Enterprise edition as Mailbox, Client Access, Hub Transport, Unified Messaging, Edge Transport and Active/Passive Clustered Mailbox servers. EMC console to diagnose and troubleshoot Exchange issues through the Toolbox, to administer Organization and Server settings, to manage Recipient configuration (creating, disabling, removing, moving to a different server and/or mailbox database, filtering, enabling Unified Messaging for a User Mailbox and setting its storage quotas, delivery options and message size restrictions; creating, disabling removing Mail Universal Distribution/Security groups and Dynamic Distribution groups; creating Mail Contacts and managing disconnected mailboxes). EMC to manage the Mailbox Server role: creating and setting, moving and removing Storage Groups and inside them creating and setting Mailbox databases and Public folders databases; administering Public Folders permission settings and mail-enabling them (in order users be able to send messages to them besides posting messages in them); moving and removing mailbox databases and Public Folders databases; creating and specifying conditions for Address Lists; applying managed content settings to default mailbox folders (or to the entire mailbox); creating Managed Custom folders and linking them to policies for messaging records management; creating Offline Address Books to include Address Lists in them. Deployment of the Client Access Server role on a domain-member server on the internal network, adding a couple of more Web Sites in the IIS Manager of the machine, one for Exchange Active Sync+OWA+Outlook Anywhere and one for the Auto Discover service, besides the one made by default, and making into them some suitable virtual directories, adding two more TCP/IP addressesto the server Network Interface Card and setting each of them on the two new Web Sites, requiring and installing a 3rd party SSL certificate on each one of the Web sites, adding the RPC over HTTP Proxy networking service, enabling Outlook Anywhere, configuring the Outlook Client, configuring Outlook Web Access 2007 both on server (for example simplifying the URL to OWA) and on client side (opening another mailbox in a separate browser window, creating multiple calendars, meeting and appointment reminders, setting Direct Link Access to use documents stored on other file servers or Share Point Servers, composing messages in HTML format ...); configuring the Exchange Active Sync virtual directory, setting possible Exchange Active Sync policies and assigning them to users; enabling, configuring or disabling POP3 and IMAP4 services. Deployment of a Hub transport Server role on a domain-member server on the internal network to take care of all mail flow inside an organization and its possible configuration to be the Internet-facing transport server. Settings on how to handle 'out of office' messagesand setting message format (like automatic forwarder, non delivery reports, ...) for mail toward a remote domain. Creating new remote domains; creating new Accepted domains; creating new email address policies to apply on Accepted domains; crerating Transport Rules (to append corporate disclaimers to messages within an organization, to create ethical walls between depts, ...); journaling; creating Send Connectors to route mail outside the Exchange organization for example using DNS 'MX' records; configuring External and Internal DNS lookups; configuring retry interval, message expiration time, non delivery report time; creating Receive connectors to get inbound mail from Internet (servers or clients) through a specific local IP address and port or through a given IP address range; setting size of messages sent and received by users on a per-server, per-connector or per-user basis using Exchange Management Shell; Message Tracking usage; Queue Viewer usage to monitor five different queues where messages are stored based on their particular routing; Exchange Mail Flow Troubleshooter usage to help in diagnosing root causes of actual problems based on flow symptoms; configuring the Hub Transport Server (set by default to accept mail only from internal Exchange users, servers and legacy servers) as an Internet-facing Transport Server (when lacking an Hedge Transport Server) by allowing the Default Receive connector to trust external unauthenticated email servers so accepting directly inbound messages; installing antispam agents; pointing the Mail Exchange (MX) record (on a DNS server and/or on a possible ISA Server) to the Hub-Internet facing Transport Server. Deployment of an Edge Transport Server role on a stand-alone server (possibly multihomed) in a Workgroup in the organization perimeter network (DMZ or screened subnet) to route email between the internal network and Internet and to supply antispam and antivirus features. Creating a DNS suffix onto the stand-alone server, creating the needed host record in a forward lookup zone of an internal DNS Server as to enable name resolution lookups between the Edge Transport and Hub Transport servers, installing the Windows ADAM component and finally the Edge Transport server role on the stand-alone server; configuring the Edge Transport server to use the external DNS server to route internal mails to SMTP servers over Internet; creating on the Edge Transport server the XML subscription file to be imported on the Hub Transport server so as to build a one-way communication channel through which an initial replication from Active Directory to ADAM store of recipient data and Hub Transport configuration information will happen; verifying the EdgeSync service mastering the one-way replication works well by checking on the Edge Transport Server that an 'inbound' Send connector has been automatically created (if Edge Subscription isn't used, configuring two send connectors and one receive connector, aside the one automatically created when installing its role, on the Edge Transport server; configuring accepted domains on Edge Transport server). Configuring and managing Antispam filtering agents (applied by Edge Transport server in the following order): connection, sender, recipient, sender ID, content (plus safelist aggregation and Outlook Email postmark validation), attachment and sender reputation filterings. Securing the Edge Transport Server by adding to it the Security configuration Wizard and creating a security policy in an exportable XML file to eventually replicate it on other Edge Transport servers. Pointing the Mail Exchange record on the external DNS server to the Edge Transport Server. Deploying multiple Edge Transport Servers by cloning the source servers's configuration information to an XML file and importing it onto the target server. Creating transport rules; using the address rewrite agent to change the SMTP headres of both inbound and outbound messages.

Dell specifically skills

Installation of Dell PowerEdge (series 6850, 2950, 1950), eventually together with SANs as Dell/EMC CX300 or Tape Storages as PowerVault ML6000; installation and usage of Dell management software OpenManage Server Administrator (OMSA)


Operating Systems: WNT 4.0 Srv, Wrk, Ent., Ms Sql Server 2005, Ms Exch. Srv 2007, W95/98/XP/Vista, Novell Netware 4.1, Linux Red Hat/Debian.

Developing Tools: Oracle PL/SQL, Sun Java.

Managing Tools: Business Objects and Designer 4.1.4 .

Generic systems skills (3rd and last part)

Novell Netware network administration by means of Netware Administrator with centralized software deployment, disk quote management per single user, granting rights on shared files and folders on join Server; analog, ISDN, ADSL modem installation to dial a call to an ISP; routers installation and setup with ISDN adapter to call remote RAS servers and NT to W2003 domains trust implementation; Proxy Servers installation and setup to use ISP services (Internet, email, FTP clients, Telnet clients, ...) on a LAN; Norton Ghost usage to create standard images of OO.SS. + various softwares in deploying great numbers of clients in big enterprise environment; SNA adapters installation and Microsoft SNA Server installation and setup on the same computer to emulate a cluster in order a series of clients (on which 3270/5250 IBM Personal Communications terminal emulators are installed and configured) to be connected to an IBM mainframe/AS400 by means of a CDN/ADSL data line; AS/400 connections management (lines activity assurance, data trasmission and acquisition, ...); SCSI controllers and SCSI hard disks installation on file severs; Hw usual management (substituing or addng: CD/DVD players/recorders, back up tape devices, EIDE hard disks, RAM memory units, network adapters and their tuning by means of monitoring software (through hubs and switches); printer problems solving (e.g. : driver upgrading to supply new fonts)); Veritas-Symantec backup software usage and troubleshooting (backup jobs creation and modification, restores, agents upgrading on client and sever sides, AOFO folders management, idle time tuning, errors management, ...); VMware installation and usage to create many virtual OO.SS on a same computer (to appoint every different business critical software to each different virtual O.S. , optimizing HW resources usage and reducing functionality and data loss risks due to one single software crash, which would cause only one virtual system to crash; Ghost-Norton usage to standardize installation of OO.SS. (with software required by company) on great numbers of computers and in big enterprise environment; usage of Avocent DSView Management, Remote Administrator and Desktop Authority as redundant different softwares to Microsoft Remote Desktop in order to manage remote servers and networking devices.


English: Excellent reading, writing and speaking abilities.

French: Sufficient knowledge of read language.


1984: Scientific Certificate of Education, taken at the State Scientific High School "G. Bruno" in Mestre (50/60).

1988: English language course at the "Central School of English" in Cambridge.

18-12-1996: Degree in Physics (Course of Applied Electronics, consisting of the following exams: Electronics, Electronics II, Applied Electronics, Electronics Laboratory II, Experimental Physics of Elementary Particles), taken at the "G. Galilei" Physics Department of the Padua University. Marks: 91/110.

12-09-1997: Microsoft Certified Systems Engineer (6 Examinations on network OO.SS.).

01-12-1997: Employment in Roma for Datamat Group as a LAN administrator and to reengineer SW for 2000 year and Euro troubles. Designing, implementation and maintenance of databases by Access 2000. Business Intelligence (Business Objects, to assemble queries for report realization; Designer, to create necessary objects in Business Objects for report realization).

Jan 98: Systems Eng. in Finsiel, Roma;

Mar 99: Network Admin. in Autostrada A4, Verona;

Jan 2000: Systems Eng. in Telecom, Mestre;

Jan 2003: Network Admin. in Volvo Cars Italy, Bologna. Topics of various kinds concerned the network administration, as: relations with suppliers; networking (modems setting, repeaters, hubs, routers settings (Cisco, Zyxel)); videoconferencing (HW installation and setting); NT to W2k3 - Novell Srv/Wrk administration (backup (scheduling, automation), security policies (local/global groups creation, permissions/authorizations granting), domain trusting (inside a physical net, between physical remote nets by telephone line), TCP/IP protocol (netid and hostid, to create subnets), e-mail (Client-Server between a LAN and the ISP, using a proxy server), WINS service (to resolve NetBIOS names within the Internet), disk partitioning (as an example, to create a disk mirroring), FTP protocol (Client and Server tools to send large data volumes), users/PC management); SNA Srv and 3270/5250 IBM Communications emulators; management of AS/400 links activity, data acquisition and transmission; hardware (hard disks, CD-ROM drives, backup drivers or SCSI controllers adding, BIOS settings; network cards installation; RAM adding; external memory devices use (CD-RW recorders; SCSI memory expansions)).

31-01-2002: Certifications on W2k OO.SS.;

Jan 2004: Hewlett-Packard ASE (Accredited Systems Engineer, 3 examinations passed);

13-01-2004: employment for HP dealer in Bologna. Assembling and installing (OO.SS. , HP managing sw, Microsoft clustering, ...) HP ML/DL classes servers, MSA 500/1000 SAN, ... . Tutoring at private schools on the Microsoft Official Curricula towards the MCSE certification on MS Windows 2000 Server and Professional Operating Systems.

01-06-2006: Employment for Interlink Transport Tech. Inc. in Warren, NJ (USA); Veritas backup SW use and its problem solving, OpenManage Server Administrator (Dell), VMware to virtualize multiple OOSS on the same machine, Trend Micro administration, ... .

2007: Installation, configuration and maintenance of Microsoft Exchange Server 2007.