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Rania S. Alashmawy

Computer Engineer

Work History

MAY, 2017PRESENT

Telesales Representative,

Vodafone Ireland, VSSE

Use the telephone to reach existing Vodafone Ireland customers to renew their contracts or offer customers new Vodafone services.

FEB, 2017MAY, 2017

Customer Care Advisor

Vodafone UK, VSSE

Resolve customer complaints via phone. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.

JAN, 2014AUG, 2016

IT Engineer & Executive Manager

International Foundation Seeds for Development, Training and Consulting

Establish a New Database System, Solve Network Problems.

Maintain Staff, Accomplish Financial Goals, Maintain Quality Service, Manage Events and Daily-Work.

Handle Emails and Daily Reports

Handle New Customers.

Aug 2012Oct 2013

QC Engineer

MWI Mediterranean Wool Industries

Quality Assurance, Product Testing

Nov 2010Aug 2012

IT Engineer

Al-Ain Food and Beverages

Solve Network problems, Working on a database project.

Education

20052010

BACHELORS

Faculty of Electronic Engineering

Computer Science and Engineering Department

Courses

  • 2015/2016 Embedded System Diploma- AMIT
  • 2014/2015 General English- BERLITZ
  • 2013/2014 Web Design Diploma- RCC

Skills

  • Languages: Fluent English and Arabic.
  • MS Word, Excel and PowerPoint. Adobe Photoshop. 
  • Windows/Linux OS.

Volunteer Experience

  • 2009/2010  Event Planning, SIFE Organization
  • 2012/2014  Event Planning and Fundraising, Workshops Planning and Organizing, Sadat City Culture Club