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Work History

FEB, 2017Present

Customer Care Advisor

Vodafone VSSE

Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Contribute to team effort by accomplishing related results as needed.

JAN, 2014AUG, 2016

System Engineer

International Foundation Seeds for Development, Training and Consulting

Managing and monitoring all installed systems and infrastructure. Installing, configuring, testing and maintaining operating systems, application software and system management tools. Ensuring the highest levels of systems and infrastructure availability.

Aug 2012Oct 2013

QA Engineer

MWI Mediterranean Wool Industries

Determining, negotiating and agreeing on quality procedures, standards and specifications. Assessing customer requirements and ensuring that these are met.

Nov 2010Aug 2012

System Administrator

Al-Ain Food and Beverages

Install, upgrade and monitor software and hardware. Maintain operating systems, business applications, security tools, web-servers, email, PCs, local and wide area networking both hardware and software and server hardware.

Education

20052010

BACHELORS

Faculty of Electronic Engineering

Computer Science and Engineering Department

Courses

  • 2015/2016 Embedded System Diploma- AMIT
  • 2014/2015 General English- BERLITZ
  • 2013/2014 Web Design Diploma- RCC