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Work experience

Apr 2003May 2009

Product Implementation Analyst

Cardinal Health
  • Coordinated Pyxis Medstation System installation process and conversion in the metropolitan Boston, South Shore, Cape Cod, and Rhode Island area using companywide "5P" Implementation Processes
  • Provided training and technical support to Pharmacy and Nursing staff
  • Maintained accurate account summaries and project plans
  • Coordinated client resources, performing upgrades to existing Pyxis software and hardware systems
  • Completed installation logs, expense reports, customer service logs, and weekly project updates in a timely manner
  • Attended and participated in electronic tutorials to comply with current corporate standards and changes in the medical device industry
  • Volunteered to lead internal projects assigned by management
  • Worked closely with product development on various hardware and software issues as they occur
  • Worked closely with product management on implementing limited release hardware and software
  • Performed mandatory customer site visits to follow up on unresolved issues



  Received training in HIPAA, Aseptic technique, Blood borne pathogens, and operating room protocol Interfaced with Information Technology  department, nursing , and pharmacy professionals Provided user-support including  but not limited to direct user support during  normal support hours, executing back-up plans for system downtimes,  and reporting/responding to user issues Provided end-user training on medical devices, systems and processes Performed quality assurance tests on medical devices, systems and processes  
  Wired and Wireless Local Area Network configuration IBM PC based computer hardware assembly SQL data manipulation Microsoft Office Suite (Word, Excel, Access, PowerPoint) Windows 95/NT/98/ME/2000 and XP professional environments DOS environments  
Client Relations/Management
  Worked effectively with diverse project team and client base (operations, sales, field service, product development) Utilized effective professional communication and interpersonal skills Created monthly customer service logs with clients to review outstanding issues and resolve remaining issues in a timely manner Delivered effective client training on various medical device platforms, systems and processes Provided practical technical support to clients Facilitated product enhancement suggestions from customer to product development team Provided weekly/monthly follow up to client base to ensure 100% customer satisfaction and service  
Project Management
  Organized , facilitated,  and led project teams for successful system implementations Produced, delivered, and implemented successful system/application projects/products Learned and adapted quickly to situational and environmental changes Planned and managed multiple projects, associated tasks, dependencies, team members, components, other resources and timelines; to prioritize and delegate solutions accordingly Coordinated weekly conference calls/meetings with clients to deliver status updates Communicated scope of projects and associated expectations with clients Provided accurate financial forecasts and project status reports to upper management  


First-hand healthcare technology experience implementing medical devices and systems in hospitals throughout New England.


  • Ice Hockey
  • Internal Martial Arts (Tai Chi, Xingyi, Baguazhang, Wing Chun)
  • Tennis
  • Table Tennis
  • Computers and Technology