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Professional Profile

Human resources professional respected for an exceptional ability to understand business needs and advance the strategic goals of an organization while providing a high level of employee customer service and contributing to an environment of respect and appreciation.Seeking an opportunity to duplicate demonstrated success in a wide range of human resources functions, or exceed expectations in a new role.

Work experience

Teller

First National Bank of Dryden

Processed transactions both face-to-face inside the bank and via the drive-up teller window at all three bank branches. Emphasis was placed on accuracy and excellent customer service.

  • �Completed private and commercial banking transactions.
  • �Provided excellent customer service and assistance with all banking needs.

On-Call Youthcare Worker & Volunteer

Family Resources

Supervised the safety and well-being of up to 14 youths in a runaway/respite stay youth shelter.Provided structure, positive-reinforcement and mentoring to at-risk adolescent boys and girls.Coordinated care in cooperation with parents, guardians, law enforcement and various local community agencies.

  • �Reviewed and maintained case specific documentation for each resident in order to monitor progress, behavior and risk.
  • �Organized and supervised activities for residents both on-site and in the community.
  • �Corrected inappropriate resident behavior via verbal de-escalation or negative consequences.
  • �Completed new resident intakes.Documented all available medical, family and mental health history.
  • �Prepared, served, and ate meals with assistance of residents in order to provide structure and normalcy for residents.
Jul 2007Aug 2008

Recruiter/HR Generalist

Manatee Glens

A fast-paced multi-faceted position requiring adaptability and initiative in addressing the human resources needs of a 500+ employee          not-for-profit healthcare provider operating in 8 locations.  Provided primary recruitment for all open positions including exempt and            non-exempt management, professional and support staff.  Monitored departmental staffing budgets and collaborated with executive management, directors and mid-level management in developing staffing solutions.  Provided several crucial functions as a Generalist including employee on-boarding, background screening, exit interviewing and administration of HRIS position management system.

  • � Provided administration, organization and budgetary management of HRIS position management system.
  • � Worked regularly with managers, directors and executive management regarding position organization and budget planning.
  • � Regularly handled highly confidential information.  Independently determined necessity and extent of dissemination within organization.
  • � Produced ad-hoc and quarterly reports tracking turnover, recruiting and other HR metrics.  Analyzed data and implemented solutions.
  • � Recruited for all hourly, salary and exempt positions with a focus on finding and retaining staff that shared corporate values and mission.
  • � Evaluated employee background screening results and implemented requisite action including suspensions and terminations.
  • � Conducted all employee exit interviews and provided any requested information.  Performed necessary follow-up or investigation.      
  • � Filed responses to all unemployment claims.  Investigated circumstances of separation and provided relevant details and documentation. 
  • � Designed and maintained HR intranet site.  Continually developed and implemented content to meet changing staff needs.
Oct 2006Jul 2007

HR Administrative Assistant

Manatee Glens

Served as primary HR contact for 500+ employees.Acted as a resource to staff regarding HR needs, provided guidance and information on corporate policies and procedures, payroll, performance evaluations, and worker’s compensation.

  • �Provided administration, coordination and investigation of workers compensation claims.
  • �Processed and reviewed all performance evaluations.Worked to ensure consistent and timely evaluation of employee performance.
  • �Coordinated, reviewed and processed all employee changes.
  • �Facilitated new employee on-boarding, provided harassment and safety training.
  • �Instructed and certified employees in American Red Cross CPR and First Aid.
  • Investigated results of employee background screens.Determined employment eligibility; communicated determination to employees
Jul 2006Oct 2006

Office Support Specialist

Manatee Glens Walk in Center

Provided all administrative support for the program while providing initial client contact and customer service.Triaged phone calls on a multi-line phone system and linked callers to appropriate inter-agency or external resources.Worked extensively with various community agencies in providing care to clients.

  • �Obtained demographic information from clients and assigned to counselors based on needs.
  • �Entered and maintained client records including data entry into state reporting system.
  • �Directed phone and walk-in clients to appropriate inter-agency programs or community agencies. 

Education

Certifications

Infant/Child/Adult CPR & First Aid Instruction

American Red Cross