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Randy Klein - MBA, MS

Product Manager, Technologist, & Leader


Product manager known for being energetic, intelligent, motivated, and passionate with a mix of business and technical experience and education. Exceptional work ethic, strong leadership abilities and competent working in any environment.  

  • Over 20 years of diverse experience in the field of Information Systems with an emphasis on product management, business analysis, strategic planning, innovation, and project management.
  • Effective Interpersonal and Communication skills in managing staff and projects at all levels of the organization both vertically and horizontally.     
  • Strong grasp of modern technologies, including web, mobile, eCommerce, and machine learning.
  • Extensive experience managing complex enterprise systems, including multi-million dollar software projects, website implementations, e-commerce platforms, and more.  
  • Considerable experience with application of SDLC, its supporting methodologies like Agile and Waterfall
  • Expert at requirements gathering and writing, spec authoring, wireframing, and process modeling.
  • Adapt at UI/UX design

Work experience

May 2013Present

Senior Project Leader (Product Manager)

ASTM International

Responsible for managing both strategic and tactical direction of ASTM web products including: eCommerce website, subscription website, and mobile apps.  The ASTM web properties make $40M+ in annual revenue, contain over 800k pages and receives almost 100M page-views a year.  Specific responsibilities and accomplishments include:

  • Liaise with executive team to set strategic direction of website.
  • Manage a staff of 7 full time employees, and 20+ full-time contract employees.  
  • Manage a budget of over $2M per year.
  • Manage and direct user experience and design competencies.
  • Develop product road-map for technical products.
  • Manage multi-million dollar projects to deliver solutions on time, and on budget. 
  • Implement quality plan to drastically improve the reliability and quality of a key platform.
  • Select and manage external vendors to deliver successful applications. 

Sample Projects: 

  • Build ASTM mobile applications from inception  to production.
  • Oversee implementation of subscription website from ground up.  Manage product roadmap.  This site now earns over $30M per year.  
  • Create user experience department and roles.  Significantly increase UX across the site.
  • Implement QA environment
  • Lead Multi-year project to re-brand the organization.

Freelance Web Design

Self Employed

Small web design and development projects in my personal time.  Example sites include:

Jan 20142017

Adjunct Professor - Technology

Saint Joseph's University

Teach graduate and undergraduate courses on technology related topics.  Course topics include: business intelligence, database, introduction to information technology.  Student evaluation satisfaction scores consistently well above average.

Jan 2011May 2013

IT Project Leader - ASTM Website

ASTM International

Responsible for managing strategic direction of ASTM website.  Key responsibilities and accomplishments include:

  • Manage the complex tactical operations of multiple web properties.  Ensure 99.999% up-time.  
  • Implement robust analytics platform across multiple websites.  
  • Create and manage intranet.  
  • Create websites based on frameworks such as Sharepoint and Wordpress.
May 2010Jan 2011

IT Project Leader - Custom Applications

ASTM International

Responsible for project management of complex projects including custom development and software selection and implementation.  Responsibilities and accomplishments include:

  • Project manage teams of onshore and offshore developers and analysts.
  • Manage multi-year projects from inception through to successful implementation.  
  • Manage in both waterfall and agile projects.  
  • Navigate complex social situations to resolve conflicts.
  • Implement unified frameworks to provide cheaper and easier future development.
May 2007May 2010

Senior IT Business Analyst

ASTM International

Responsible for liaising with stakeholders and technology staff to develop solutions to business problems.  Key responsibilities and accomplishments include:

  • Work with entirely new business unit to define, build, and successfully launch a new product from the ground up.
  • Develop custom CMS solution to manage product line.
  • Implement analytics platform for tracking user behavior.
  • Develop multi-platform mobile app based on PhoneGap framework.
  • Rewrite legacy Cobol application to modern .NET architecture.  

IT Asset Manager

C&D Technologies

Responsible for managing the technical assets of C&D Technologies.  Responsible for building the department from the ground up, and successfully implementing asset tracking system, policies, procedures, and workflows.


Systems Analyst

C&D Technologies

Responsible for supporting and managing systems, applications, and network for company of over 200 staff.


Systems Analyst

Total Dental Concepts

Responsible for supporting and managing systems.  Responsible for project to add hardware and dental tracking software to over 200 patient chairs.



MBA | Masters in Business Administration

Penn State

MS | Business Intelligence

Saint Joesph's University

BS | Management Information Systems

Pennsylvania College of Technology