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Work History

May 2013Present

System Test Technician

Manpower/EMC
  • Escalate technical issues to more experienced techs as needed. Good knowledge of the job, and company policies and principles.
  •  Identify defective materials, highlight failure trends/low yields and maintain test logs. Applies standard policies and procedures.
  •  Follow written and verbal standard operating procedures and production schedule. Works under general supervision.
  •  Achieve balanced inventory levels via appropriate manual and automated transactions.
  • Diagnose test errors and test status from diagnostic codes and related indicators. Transfer daily status information to other shift personnel or supervisors.
  • Identify, follow-through, resolve problems and recommend improvements in all outstanding issues within assigned area.
  •  Able to test equipment in multiple product lines.
May 2011Apr 2013

Customer Care Agent/tech Support

Xerox Services

Customer Care Agent/Tech Support /Sprint

* Responds to telephone inquiries and complaints using standard scripts and procedures.

  •  Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  •  Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training and assistance to lower level staff.
  •   Provides assistance, training and troubleshooting support to lower level staff.
  •  Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input.
  •   Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
  •   All other duties as assigned
May 2008May 2011

Roasting Operator

Ann's House of Nuts
Roasting Operator Contribute to company success by operating product roasting equipment in a processing plant. Inform appropriate manufacturing partners or supervisor of machine performance and irregularities to minimize the impact of production downtime. Maintain a safe, clean and organized work environment. Maintain regular and consistent attendance and punctuality. Monitor and document product quality using analytical tools. Maintain schedule throughout to meet team goals for reliability and budget standards. Train other operators and partners if needed.
Jan 2006May 2008

Store Associate

The Pantry Inc

Store Associate Provide top quality, fast and friendly customer service and operated register to scan, itemize and total customer purchases. Account for all cash and inventories during shift. Clean service areas and stock merchandise in accordance with Company policies, procedures and standards. Provide excellent customer service in a courteous, friendly and attentive manner to ensure customer has a great shopping experience. Maintain good overall store and property conditions by cleaning and performing a variety of housekeeping duties. Stock and rotate shelves, counters and cooler. Keep accurate cash, report all incidents to store manager.

May 2005Nov 2005

Pipe Fabricator

The Pantry Inc
Pipe Fabricator Lay out, assembles, installs and maintain pipe systems. Select type and size of pipe and related equipment. Cut pipes using saws, pipe cutters, and pipe cutting machines. Practice GMPs and general cleaning practices.

Education

Sep 2014Present

Network System Administration

ITT Technical Institute
20112012

Business Administration

University of Phoenix

Skills

A general understanding of TCP/IP principles, DNS, user level experience with at least one Operating System, and general computer system hardware setup and troubleshooting skills
Proficient in Microsoft Operating Systems- Windows 7,8 and Windows XP,  Active Directory, SAP

Comtia A+ Certified and currently training for Linux and other certifications.

 Strong customer service attitude and interpersonal skills, as well as be able to multitask while effectively responding to critical severity situations. 

Ability to multi-task and work well in a fast paced team environment.

Ability to isolate and resolve technical issues in a timely manner