- Coordinated with the IT team to provide business process improvement and then prepare the necessary specifications.
- Prepared all ERP related help desk calls and their resolution that was suggested.
- Managing entire ERP project operations with a view to achieve business objectives and ensure optimum utilization of available resources.
- Networking Issues like setting up LAN/WAN connections.
- Day-to-day updates for servers.
- Setting up backup and disaster recovery plans.
- Installing new firewall policy for all client ” CYBEROAM”