Ramzi Abbassi

  • Tunisia Kairouan

Work History

Work History

Team Leader

Centralis Inc
Team leader of the customer service representatives working for My Travel Group PLC, a multinational tour operator specialized in global travel industry, Djerba Jarjis Resort, Tunisia. " Overseeing the interaction between the customers and the team of customer service representatives. "

Executive Telemarketer

Centralis Inc
Executive Telemarketer in Branch of Electronic Workplace ltdĀ» a British IT consultancy, Tunis-Tunisia: " Producing and presenting of tenders, Database Management, Follow ups on progress using E-CRM(Customer relationship management online). " Data base building, data base mining, data base cleaning, and calling the potential prospects to find out about their needs in information technology tools. " Selling IT products to prospects, negotiating contracts, and closing deals. " Using Customer Relation Management online to follow up the leads and assuring mailing, telemarketing campaigns. " Ensure best customer service and provide clients with technical support to identify the perfect choice for them. " Identify and contact the potential new customers both corporate and individuals to develop new business opportunities. " Negotiate contract charges. " Coordination of delivery of the IT solutions to our customers and arranging the meetings between the potential customers and our IT consultants. " Keeping daily work plan with customer priority.

Customer Service Representative

Thomas Cook Group PLC
Overseas customer service representative(Guiding representative) with UK and Ireland Division) Sousse-Tunisia, a British global travel company: " Meeting and greeting at the airports, escorting guests to the tourist s resorts, assisting guests during arrivals and departures, and guiding excursions. " Assuring clinic and police assistance for the visitors when needed. " Dealing with complaint and collecting and analyzing the guest s feedback. " Applying the passengers handling procedures and informing the guests about the general conditions of carriage. " Following the International Civil Aviation safety and security guidelines and cooperating with the ground staff during the operation of the departure control system, applying standard operating procedures and the check in desk procedure. " Dealing with complaints and solving problems whenever a problem arises. "

Sales Assistant

Airways Duty free
Sales Assistant at Qatar: The Luxury Retailer, the award winning Duty Free and the second largest Duty Free operator in the region, located at Hamad International Airport a subsidiary of Qatar Airways, the national carrier of the State of Qatar: " Plan, arrange and host a team building away days, which resulted in improved communications within the team: Sales overall has increased 20% comparing to last year Figures, In July we had the highest Monthly Sales of 111 million Qr in all duty free history and my department Luxury watches has the highest annual rate of growth 26%. " Ensure stock rotation, supervise day-to-day store's operation while also maintaining the records of all stock movements in an orderly and safe manner " Manage the shift operations of the shop floor, with a particular focus on sales and customer service. " Help in Planning and organizing Sales events such as the millionaire draw, the car draw & " Document and Produce all necessary Sales reports(on daily, weekly and monthly basis) to Duty manager and maintain communication between all other departments: Marketing, Management, Warehousing etc.

Education

Education

Diploma

Institute of Sousse ISET

Institut Superieur

MASTERS

Carthage Tunisia University Institut des Haut Institute

Skills

Skills

Organisation

General English

ENGLISH

GESTION

Hospitality

Economy