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Work experience

May 2011Present

Senior Systems Engineer

OTVentures (an Orascom Telecom subsidiary)

·Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.

·Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.

·Establishes system by planning and executing the selection, installation, configuration, and testing of server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.

·Work with other teams and decision makers to define business requirements and company’s goals and to identify and resolve business systems issues.

·Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.

·Initiate preventive maintenance on the operating systems as well as repair to system/environment problems

·Evaluate and deploy new applications and enhancements to existing infrastructure.

·Integrate servers, including database, exchange, print and backup servers and their associated software into enterprise systems.

·Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.

·Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.

·May act as an internal consultant providing work direction and technical guidance to others

·Mentor less experienced engineers to assure their knowledge and skills provides them the experience they need to complete assigned projects independently, efficiently, and safely

·Participate in setting budgeting and estimate resource needs and usage.

Jan 2009Apr 2011

Senior IT Infrastructure Engineer

Link Development (an OTVentures subsidiary)
  • Development and implementation of departmental policies and procedures.
  • Maintaining a 24/7/365 transaction processing data center.
  • Plans and executes regular operating system, firmware and application software updates.
  • Manages security in accordance with standard procedures, to include routine penetration testing and security scans.
  • Hardware and software evaluation and negotiation.
  • Network disaster recovery planning and testing including Symantec Backup Exec Automated tape libraries, tape media handling.
  • Monitors usage to ensure security of data and access privileges.
  • Monitors data to optimize network and application performance and report metrics.
  • Manages disaster recovery activities, including backup and recovery operations.
  • Preparation of monthly status reports, problem reports and other reports to be presented to management and key stakeholders.
  • Performs continuous improvement of data center maintenance and support processes and procedures.
  • Administers change management processes for all data center hardware, services, applications and procedures Documentation of operational procedures.
Sep 2007Dec 2008

Senior System Administrator

Link Development
  • Support the Helpdesk operations of LinkDev Development , testing and Staging Servers.
  • Windows 2003/2008 and SQL installation, implementation and administration * user/group and access rights management.
  • Active Directory and Group Policy design, testing and implementation.
  • Systems and network documentation/drawings.
  • Network monitoring and systems management experience.
  • Problem solving and troubleshooting platform problems.
  • Ability to support and troubleshoot the company*s existing applications.
Aug 2005Aug 2007

Senior System Administrator

I.B.A Freight Services / Ceva - Egypt
  • Participated effectively in Business Development through evaluating and implementing new technologies (i.e.: EDI and VAN).
  • Planning and evaluating the operations of information systems and electronic data processing (EDP).
  • Develop and implement policies and procedures for electronic data processing and computer systems operations and development.
  • Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), Servers (Linux,Win2k), computer workstations (Linux, Windows), connections to the Internet and peripheral equipment.
  • Implement network traffic and security monitoring software, and optimize server performance.
  • Analyze network users' requirements and Provide problem-solving services.
  • Taking necessary decisions related to IT needs.
  • Perform data backups and disaster recovery operations.
  • Perform SYBASE SQL Database administration, monitoring, backup and recovery.
  • Maintain, troubleshoot and administer Wireless communication networks in addition to implementing WLAN traffic security and stability.
  • Evaluate and install computer hardware, networking software, operating system software and software applications.
  • Managing and monitoring CISCO PIX Firewall and CISCO Router.
Jan 2004Jul 2005

Senior Technical Support

CONNECTION for IT Services and Consultancy
  • Designing, Installing and Managing Networks (PEPSI, Chipsy…)
  • Designing, Installing and Managing Wireless Networks (Mansour Service Center, Four Seasons Hotel in Hurghada, Huntsman, CIBA, Sheraton Soma Bay).
  • Perform routine network start up and close down and maintain control records.
  • Configuring and Managing Microsoft Exchange and ISA Servers.
  • Configuring and Managing Switches.


Microsoft Lync Server 2010
Microsoft Exchange 2010
• Microsoft Office SharePoint Server 2007 & 2010
Microsoft SCVMM 2008 R2
Installing System Center VMM (Server Components, Administrator Console and Self-Service Portal). Using PowerShell and Disaster Recovery (managing Hyper-V, VM Backup and Recovery). Configuring VM Hardware, Hosts, and User-Roles settings. Configuring the VMM Self-Service Portal and Library. Deploying and Managing VMs (including P2V conversion). Deploying Highly Available VMs (Host and Guest Clustering). Integrating System Center Operations Manager. Performance and Resource Optimization. Planning and Managing Hyper-V. Monitoring and Troubleshooting Jobs.
Microsoft Hyper-V Virtualization Technology
Installing and Configure  Highly Available Hyper-V. Configure Hyper-V Settings and Virtual Networks. Configuring Hyper-V Remote Administration. Creation of Virtual Machines (VMs) and Virtual Hard Drives. Monitoring Hyper-V Performance. Migration of VMs to Hyper-V.
Microsoft SQL 2005 and 2008 Cluster Environment.
Installing and Configuring SQL Server . Managing Databases and Files. Disaster Recovery: Planning and implementing Disaster Recovery Strategy. Scheduling Backups. Restoring Databases. Using Database Snapshots. Monitoring & Troubleshooting Diagnosing and Resolving Database Server Errors Set Up Alerts Using SQL Server Agent Monitoring SQL Server Agent Job History Gathering Performance Data and Optimization using DMV Analyzing and Tuning Performance: Evaluating Performance. Monitoring with SQL Server Profiler. Using the Database Engine Tuning Advisor. Identifying and troubleshooting SQL Server Performance Problems. Automating Administrative Tasks Automating Administrative Tasks in SQL Server 2005 Configuring the SQL Server Agent Creating Jobs and Operators Creating Alerts Managing Multiple Servers Managing SQL Server Agent Security Installing Failover Clustering.
VMware ESX 3.5 & vSphere 4 cloud computing technology
Install and configure ESX or ESXi. Install and configure vCenter Server components. Configure and manage ESX/ESXi networking and storage using vCenter Server. Deploy, manage, and migrate virtual machines. Manage user access to the VMware infrastructure. Monitor resource usage using vCenter Server. Increase scalability using vCenter Server. Apply ESX/ESXi patches using VMware vCenter Update Manager. Manage higher availability and data protection using vCenter Server High Availability and VMware Data Recovery.
Windows Server 2003/2008. Windows Server NT/2000. Windows Clients 9x/ XP /Vista/7. Linux CentOS/SUSE/Fedora/Ubuntu/Redhat Server.


May 2002Jun 2003

Information Technology Professional

University of New Brunswick - Canada


Karim Youssef

Further Studies

  • PC Managing, Maintaining, and Troubleshooting (A+ Certification).
  • Completed Microsoft Exchange 2000 Course.
  • SYBASE SQL System and Database Administration.
  • Microsoft ISA Server 2004.
  • Preparing for CCNA Exam.
  • VMware vCenter Server.
  • Microsoft Hyper-V Training.


  • Soccer
  • VoleyBall
  • Reading


Highly skilled IT Professional with 9 years of expertise providing infrastructure design, implementation, monitoring and maintenance supported by IT service management (ITIL) knowledge to deliver a cohesive set of best-practices which leads to meet business expectations. Works well with minimum supervision yet has good communication skills. A team player, attentive to detail and produces quality results. Recognized as an expert in Microsoft and VMware products in datacenter environment. A quick learner with a desire and ambition for continuous personal growth


Implementing Microsoft Office SharePoint Server 2007

Synergy Professional Services

Information Technology Professional

University of New Brunswick - Canada
Dec 2012Present

ITIL Foundation v3

May 2013Present

VMware Certified Professional 5 - Data Center Virtualization

Jun 2013Present

MCSA: Windows Server 2008