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Summary

  • Leverage 10 years of experience in engineering support for the information and communication– including four years of senior-level consulting ICT Engineer- spanning ICT infrastructure, communication, and Network Management, system operations, solution engineer and disaster recovery and ICT business solutions and low voltage, and accreditation of engineering society.
  • Combine technical expertise with strong business acumen and operational understanding; ensure all technical strategies and activities align with corporate goals and government project.
  • Expertly oversee scale ICT Projects, networks, and infrastructures – from initial planning and development to implementation and enhancement.
  • Proven leader adept at building and motivating diverse technical teams to achieve outstanding results and complete projects on time and within budget.

Work History

 2015Presently

Engineering Consultant, ICT- infrastructure leader

Arab Information Management & Services

ICT Engineering Consultant Architect across Kuwait Municipality and supervised one of the large project

For the development infrastructure and archive solutions backlog. Identify and resolve upgrade environment infrastructure needs to achieve project goals.

Strategic planning to optimize resources, improve systems, and enhance system performance parameters.

  • Lead high-performing and advice technical team of Field Engineers, Security Engineers, and Systems Integration

Specialists. Develop and implement standard operating procedures. Establish key processes that ensure

Reliable and efficient technical services organization-wide.

Guide the design and implementation of antivirus solutions and system/network monitoring and hardware. Establish

Disaster recovery plans (DRP) based on HP, Data Protector Software and SAN hardware.

  • Provide senior-level technical and support to Field Engineering and System Integration & related any technical issues in project as deployment or testing.

Achievement

Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing

Infrastructure, applications, systems, and software. Recommend and implement IT infrastructure requirements

And upgrades to improve overall system performance and ensure high levels of security and data recovery within electrical solutions “UPS and Air cooling systems “

  • Managed and advise the design and implementation data centers, applying technical expertise in Microsoft

Infrastructures and database/security application servers in high-availability/fault tolerance configuration built

Using dell servers, Cisco Unified Computing and Servers (UCS), and VMware, supervised and advise the storage solutions EMC and archiving solutions “Backlog.

  • supervised and Implemented various large-scale networks based on Cisco switches and routers using OSPF and multicast
  • Routing, QOS, and firewalls, and  operation quality and assurance management. Ensuring that all Hardware equipment is delivered as we agreed with vendor and it has turn up as the project planning. 
20142015

Senior. Solution sales engineer & infrastructure

I-lead integration & solution company 
  • I responsible for providing solutions to the company that need to develop its infrastructure environment as the servers, hardware networking, electrical Backup and storages equipment, and connectivity.
  • I responsible for design, implementation, and support services applications to the Microsoft related technologies, Windows Server, Exchange, Share Point, and infrastructure support for network, windows infrastructure as such implementing of the DHCP, DNC, FTP, and SMTP, and team manage
  • Team installation manage and coordinate with stakeholder and providing consulting related what customers need about the ICT.
  • responsible and support disaster site environment as Hardware and Network equipment
  • responsible for IT services and maintenance contract
  • System documentation and consulting services to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
January 2010 2013

Senior. Hardware and Software Engineer

Diyar United Company

I worked in multiple projects where I completed customer support and I had an excellent career in these following projects,

-Kuwait oil company

-Petrochemical

-Ministry of Awqaaf

-Ooredoo telecommunication

-The public authority for Applied education

-Audit Bureau Qatar

-Al Rayan channel TV. Qatar


Supporting one of the major KOC locations that have more than 500 W2k workstations.
Maintain the existing users and create login accounts for the new users giving them permission for access to the respective department as per the IT coordinators request.
Support peripherals like printers, scanners, plotters and the like.
Troubleshoot software problems in Microsoft product and installation of KOC Engineering Software's.
Troubleshoot the Network Cable problems and inform the concerned department, Reporting , Resolving Troubleshooting PC Hardware problems like replacing faulty cards, rectifying HDD and FDD problems, Printer problems, removing faulty RAM and upgrading it to name a few.
Attending to computer problems, rectifying them for the user and categorically classifying it.
Installation of application software’s like Operating Systems , Microsoft Exchange (e-mail), Network drivers and other peripheral, Cisco Routing Support, Configuring , Network installations.
Drivers from the server as per the users request and then installing the PC to the site

20052010

Senior Network operation 

Fast telecommunication Co.

Operate and Maintain the Network: specifically for the Transport, IP systems environment of online in accordance with the defined Service Level Agreements, through incident, problem, configuration and change management processes; Second level support, 24/7 for online Transport Network (DSLAM, routers and all services (Internet, voip, etc)

 

 Senior Technical Sales Engineer

(2007)-(2008)

supporting marketing activities by attending trade shows, conferences and other marketing events;
support a product and providing client needs.
support Business individual and retail
support retail team and provide them what they need regarding customer line margin with ministry of communications, issues and coordinate with technical home user what the last issues solving regarding line and reported.

Help Desk Support Engineer - IP. Department

(2005)-(2007)

Troubleshoot and resolve ADSL/cable-modem/network issues, and Line performance. 
Mail Access problem and authentications issues , Router Configurations and Wi-Fi Support.
Resolved technical issues for clients in person, on the phone and through e-mail.

Education

20152016

Diploma in Engineering Management, DEM 

QUALIFI -UK Academic 

UK Higher Education - A Level of Master Certificate 

20052009

Computer Engineering 

American College of Computer and information science 
20012004

Bsc science of telecommunication Engineer , IEEE Accreditation

Queen Mary -university of London

Certificate