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Eng. Rami Al-Mushasha

Senior - Infrastructure Leader 

  • Kuwait 
  • +965 66616445-60022269


Infrastructuree leader with Over 10 years of experience in Support the IT professional services and networking and accomplished Hardware infrastructure and Network support design. I’m also educated in engineering degree and certified of accreditations organization, with of experience in support for the projects and Business in the multiple various projects as Government and private sectors, I providing a high level of support for the stakeholders and counselling for the security projects parts as the Network security level and implementations, configurations optimizing and servers design, ITIL Level, within a provide the support and solving critical issues for the infrastructure design related the ECM Datacenter and Hardware infrastructure related the Network application as Microsoft Technology and Hardware Network devices as, Cisco,HP, EMC, Fire Eye And Network security infrastructure. I manage a team of infrastructure and network in a project with high efficiency, and resolve critical issues across complex and constantly evolving environment technologies with clients and support Business with Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technology and technical activities

Work History

January- 2013Precentelly

Leader Network Engineer & Infrastructure



•Strategic Enterprise IT Management & Project Management Operations Optimization Operations Management with Multiple ( Government outsourcing services)
•Cost Control IT Strategy Communication Systems Administration Team Leadership, Motivation, Mentoring Operational Streamlining Resource Allocation Enterprise Architecture Vendor Negotiations, System Improvements, Performance Change Management
• Develops processes and procedures to ensure efficiency for all Network Services team work efforts
• Identifies, develops, updates and enforces relevant standards
• Mentors and serves as role model for the team
• Conducts hands on configuration and troubleshooting covering enterprise LAN, WAN, SAN and WLAN, Network Security , EMC Storages, VMware & Support Designs with provide client’s what they need in future
• Engages with Architecture, Engineering and Business units on all current and future activities

(Senior - Computer & Network Engineer)
Outsourcing Contract , Government sectors

  • Senior Computer support and Network engineer relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, and infrastructure support for network windows infrastructure as such implementing of the DHCP, DNC, FTP, and SMTP…etc.
  • Implementation the system solutions for customers using technologies that meet their needs within computer troubleshooting Hardware & Software
  • Implement and support disaster recovery solutions
  • technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation and consulting services to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
January 2010January

Senior Hardware and Software Engineer

Diyar United Company

Working with Multiple projects kuwait and out of kuwait, Koc, PTC.MOA, W Telecom, Paaet, Qatar: Audit Bureau, Al Ryan Channel TV, KSA
Supporting one of the major KOC locations that have more than 500 W2k workstations.
Maintain the existing users and create login accounts for the new users giving them permission for access to the respective department as per the IT coordinators request.
Support peripherals like printers, scanners, plotters and the like.
Troubleshoot software problems in Microsoft product and installation of KOC Engineering Software's.
Troubleshoot the Network Cable problems and inform the concerned department, Reporting , Resolving Troubleshooting PC Hardware problems like replacing faulty cards, rectifying HDD and FDD problems, Printer problems, removing faulty RAM and upgrading it to name a few.
Attending to computer problems, rectifying them for the user and categorically classifying it.
Installation of application software’s like Operating Systems , Microsoft Exchange (e-mail), Network drivers and other peripheral, Cisco Routing Support, Configuring , Network installations.
Drivers from the server as per the users request and then installing the PC to the site


Senior Network operation 

Fast telecommunication Co.

Operate and Maintain the Network: specifically for the Transport, IP systems environment of Online in accordance with the defined Service Level Agreements, through incident, problem, configuration and change management processes; Second level support, 24/7 for Online Transport Network (DSLAM, routers and all services (Internet, VoIP, etc)

 Senior Technical Sales Engineer


supporting marketing activities by attending trade shows, conferences and other marketing events;
support a product and providing client needs.
support Business individual and retail
support retail team and provide them what they need regarding customer line margin with ministry of communications, issues and coordinate with technical home user what the last issues solving regarding line and reported.

Help Desk Support Engineer - IP Departmment


Troubleshoot and resolve A/DSL/cable-modem/network issues, and Line performance. 
Mail Access problem and authentications issues , Router Configurations and Wi-Fi Support.
Resolved technical issues for clients in person, on the phone and through e-mail.



Diploma in Engineering Management, DEM 

QUALIFI -UK Academic 

UK Higher Education - A Level of Master Certificate 


Computer Engineering 

American College of Computer and information science 

Bsc science of telecommunication Engineer , IEEE Accreditation

Queen Mary -university of London