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Eng. Rami Al-Mushasha

Senior  - ICT Infrastructure Leader

Summary

Infrastructuree leader with Over 10 years of experience in Support the IT professional services and networking and accomplished Hardware infrastructure and Network support design. I’m also educated in engineering degree and certified of accreditations organization, with of experience in support for the projects and Business in the multiple various projects as Government and private sectors, I providing a high level of support for the stakeholders and counselling for the security projects parts as the Network security level and implementations, configurations optimizing and servers design, ITIL Level, within a provide the support and solving critical issues for the infrastructure design related the ECM Datacenter and Hardware infrastructure related the Network application as Microsoft Technology and Hardware Network devices as, Cisco,HP, EMC, Fire Eye And Network security infrastructure. I manage a team of infrastructure and network in a project with high efficiency, and resolve critical issues across complex and constantly evolving environment technologies with clients and support Business with Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technology and technical activities

Work History

 2015Presently

Engineering Consultant, ICT- infrastructure leader

Arab Information Management & Services

Kuwait Municipality Contract 

  • Strategic Enterprise IT Management & Project Management Operations Optimization Operations Management with Multiple (Government outsourcing services)
  • Backlog archive solution, audit and examination system If there any problem, scanning, image process and indexes, level one, second level, system process, system problem, field error, and level of performance, test environment.
  • Cost Control IT Strategy Communication Systems Administration Team Leadership, Motivation, Mentoring Operational Streamlining Resource Allocation Enterprise Architecture Vendor Negotiations, System Improvements, Performance Change Management
  • Develops processes and procedures to ensure efficiency for all Network Services team work efforts
  • Identifies, develops, updates and enforces relevant standards
  • Mentors and services as a role model for the team
  • Conducts hands-on configuration and troubleshooting covering enterprise LAN, WAN, SAN and WLAN, Network Security, EMC Storages, VMware & Support Designs with provide client’s what they need for the future

• Engages with Architecture, Engineering and Business units on all current and future activities

20142015

Senior. Solution sales engineer & infrastructure

I-lead integration & solution company 
  • I responsible for providing solutions to the company that need to develop its infrastructure environment as the servers, hardware networking, electrical Backup and storages equipment, and connectivity.
  • I responsible for design, implementation, and support services applications to the Microsoft related technologies, Windows Server, Exchange, Share Point, and infrastructure support for network, windows infrastructure as such implementing of the DHCP, DNC, FTP, and SMTP, and team manage
  • Team installation manage and coordinate with stakeholder and providing consulting related what customers need about the ICT.
  • responsible and support disaster site environment as Hardware and Network equipment
  • responsible for IT services and maintenance contract
  • System documentation and consulting services to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
January 2010 2013

Senior. Hardware and Software Engineer

Diyar United Company

I worked in multiple projects where I completed customer support and I had an excellent career in these following projects,

-Kuwait oil company

-Petrochemical

-Ministry of Awqaaf

-Ooredoo telecommunication

-The public authority for Applied education

-Audit Bureau Qatar

-Al Rayan channel TV. Qatar


Supporting one of the major KOC locations that have more than 500 W2k workstations.
Maintain the existing users and create login accounts for the new users giving them permission for access to the respective department as per the IT coordinators request.
Support peripherals like printers, scanners, plotters and the like.
Troubleshoot software problems in Microsoft product and installation of KOC Engineering Software's.
Troubleshoot the Network Cable problems and inform the concerned department, Reporting , Resolving Troubleshooting PC Hardware problems like replacing faulty cards, rectifying HDD and FDD problems, Printer problems, removing faulty RAM and upgrading it to name a few.
Attending to computer problems, rectifying them for the user and categorically classifying it.
Installation of application software’s like Operating Systems , Microsoft Exchange (e-mail), Network drivers and other peripheral, Cisco Routing Support, Configuring , Network installations.
Drivers from the server as per the users request and then installing the PC to the site

20052010

Senior Network operation 

Fast telecommunication Co.

Operate and Maintain the Network: specifically for the Transport, IP systems environment of online in accordance with the defined Service Level Agreements, through incident, problem, configuration and change management processes; Second level support, 24/7 for online Transport Network (DSLAM, routers and all services (Internet, voip, etc)

 

 Senior Technical Sales Engineer

(2007)-(2008)

supporting marketing activities by attending trade shows, conferences and other marketing events;
support a product and providing client needs.
support Business individual and retail
support retail team and provide them what they need regarding customer line margin with ministry of communications, issues and coordinate with technical home user what the last issues solving regarding line and reported.

Help Desk Support Engineer - IP. Department

(2005)-(2007)

Troubleshoot and resolve ADSL/cable-modem/network issues, and Line performance. 
Mail Access problem and authentications issues , Router Configurations and Wi-Fi Support.
Resolved technical issues for clients in person, on the phone and through e-mail.

Education

20152016

Diploma in Engineering Management, DEM 

QUALIFI -UK Academic 

UK Higher Education - A Level of Master Certificate 

20052009

Computer Engineering 

American College of Computer and information science 
20012004

Bsc science of telecommunication Engineer , IEEE Accreditation

Queen Mary -university of London

Certificate