Assistant Outlet Manager
Grand Hyatt Dubai
Grand Hyatt Dubai-A city conference hotel with world-class facilities-Offers 674 rooms & 186 apartments, 4350 sqm. Of conference & meeting space [Middle East largest Conference Hotel] and choice of 20 food & beverage outlets with variety of dining options.
To assist in effective payroll control through a flexible work force, maximizing the utilization of part time employees and closely cooperating with other Food & Beverage outlets.
To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
To assist the Outlet Manager in efficiently managing the outlet according to the established concept statement providing a courteous, professional, efficient and flexible service at alltimes, following Grand Hyatt Dubai Standards of Performance.
To assign responsibilities to subordinates implementing Multi Tasking principle and to check their performance periodically.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To assist in the formulation of the Annual Marketing Plan to establish a list of marketing
activities in line with the compilation of the Annual Business Plan
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.