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Ramakant Chaursia

Quality, Service & Support Engineer


Bachelors in Computer Science

ITIL® Foundation Certificate in IT Service Management 
CloudU Certified from Rackspace

Laguages: Deutsch (B1, C1 Certified), English, Hindi

Systemadministration | Cloude Support | 1st and 2nd Level Support

Work History

Jul 2012Present

Quality Service & Support Spezialist

3DEXCITE (Part of Dassault Systèmes)
  • System Administration
  • Event system planning and onsite support (Worldwide)
  • Main responsible for internal / external customer  
  • Rollout process planning, planning update (over Content Dilivery Network (CDN Server))
  • Cloude support und Render service
  • VMware Server Administration, Xen Server Administration
  • Windows Administration im 1st and 2nd Level Support
  • Apple (IOS; OSX; Dev) Administration und Support,
  • Administration with Software deploymenttools
Dec 2005Jul 2011

team leader

Integreon Managed Solutions PVT Ltd. (IMS)


  • Contact for our internal and external customers in the 1st and 2nd level IT Support
  • Channeling and releasing the support requests via phone, SM application and remote maintenance (Incident Management)
  • Populating, managing and documenting all requests in our IT system
  • Installing, configuring and supervising the IT workplace systems (software and hardware)
  • Contribute to the Technical Purchasing (purchase orders, delivery, database maintenance, complaints)

Team leader Task

  • Responsible for a team of 15 employees
  • Employees Development as well as quality inspection
  • Feedback to the department manager about employee performance
  • Team meeting the requirements of customers
  • to meet calls and personal attention from international customers about their needs and requirements


Nov 2014Oct 2014

ITIL Certification

NCC München

ITIL® Foundation Certificate in IT Service Management


BACHELORS (Computer Science)

Universität Mumbai

Bachelor Computerwissenschaften Universität Mumbai



- Identifying, analyzing and troubleshooting
- Planning and design of networks for offices
- Knowledge of the topology, LAN, WAN, routers, switches and hubs


- Chip level repairing of Notebooks
- Service and maintenance of PC systems

Cloud Computing 

- Praktische Erfahrungen mit AWS-Cloud-Services

- Erfahrungen mit Amazon Simple Storage Service (Amazon S3)


- MS Office
- HTML, Wordpress, XML, C, C++
- SQL Server, Microsoft Access, Big Data
- Adobe (Photoshop, illustrator, Indesign, Dream viewer)

Betriebssystem (OS)

- Windows

- Macintosh