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Ramakant Chaurasia

Global IT Operations Manager

Summary

Bachelors in Computer Science

13 Years of IT Operations Experience in International Environment (IND, US, DE, CN)

ITIL® Foundation Certificate in IT Service Management 
CloudU Certified from Rackspace 

VMWare Certified Associate 

Languages: German (B1, C1 Certified), English, Hindi

System Administration | Cloud Support | 1st and 2nd Level Support

Flexible in Traveling around globe 

Work History

July 2016Currently working

Global IT Operations Manager

NIO GmbH
  • Planning and controlling Change Management. 
  • Managing quality assurance programmes. 
  • Leading all IT Projects as below:
    • ERP Systems (SAP FICO),
    • PLM Systems (Enovia),
    • Network Infrastructure planning,
    • Application Management,
    • Deploying and stabilising IT Infrastructure in Different Sites like US, UK, DE, CN
  • Maintaining and purchasing all IT equipment and Licenses from Vendors
  • Researching new technologies and alternative methods of efficiency. 
  • Setting and reviewing budgets and managing cost for 3 different sites (US - EU - China). 
  • Overseeing inventory, distribution of goods and facility layout.
  • Administer and monitor daily and monthly computer operating systems.
  • Prepare reports and ensure optimal performance and maintain records of service level agreements for customers.
  • Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans.
  • Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
  • Administer all spheres of OC physical planning, provide security and backup for recovering systems.
  • Determine availability of systems and IT network application process.
  • Design and maintain all IT processes according operation policies through standardisation of methods.
  • Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency.
  • Participate and manage all communication technical direction and initiatives.
  • Administer and provide upgrade to systems and escalate issues.
  • Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
  • Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
  • Analyse all continuous upgradation process through various proactive self initiated projects and ensure efficiency.
  • Maintaining, Controlling and deploying all software licenses server.
July 2011June 2016

Quality Service & Support Specialist

3DEXCITE GMbH (Dassault Systèmes)
  • System Administration
  • Event system planning and onsite support (Worldwide)
  • Main responsible for internal / external customer  
  • Rollout process planning, planning update  (CDN Server)
  • Cloude support und Render service
  • VMware Server Administration, Xen Server Administration
  • Windows Administration im 1st and 2nd Level Support
  • Apple (IOS; OSX; Dev) Administration und Support,
  • Administration with Software deploymenttools
Dec 2005Jul 2011

Team Leader

Integreon Managed Solutions PVT Ltd. (IMS)

Tasks

  • Contact for our internal and external customers in the 1st and 2nd level IT Support
  • Channeling and releasing the support requests via phone, SM application and remote maintenance (Incident Management)
  • Populating, managing and documenting all requests in our IT system
  • Installing, configuring and supervising the IT workplace systems (software and hardware)
  • Contribute to the Technical Purchasing (purchase orders, delivery, database maintenance, complaints)

Team leader Task

  • Responsible for a team of 15 employees
  • Employees Development as well as quality inspection
  • Feedback to the department manager about employee performance
  • Team meeting the requirements of customers
  • to meet calls and personal attention from international customers about their needs and requirements

 

Education

20012004

BACHELORS (Computer Science)

Mumbai University

Bachelor Computerwissenschaften Universität Mumbai

20152015

VMware vSphere

VMware online Class 

Install Configure Manage plus Optimize

NOV 2014Oct 2014

ITIL Certification

NCC München

ITIL® Foundation Certificate in IT Service Management

20172017

SAP HANA Administration

Walldorf, Germany, November 12, 2017