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Executive Summary

  • A Program Director with a record of successful delivery of small to large applications and infrastructure  IT Project and Programs that have resulted in significant cost reduction by implementing new processes, ERP Programs, Collaboration and KPI''s.
  • Diversified background in operations; known for an entrepreneurial mindset, creative problem solving, cross-functional teams and a bottom-line orientation.
  • Expert in transforming strategic plans into tactical initiatives for Global Programs including Mergers and acquisitions.
  • SAFe 4 Certified Agilist and Certified in SAP FICO, SD and ABAP4

Work experience


Director - Projects

Tech Mahindra Americas

SAP Program Management

  • Understand develop, present and track Program plans effectively to deliver Medium to Large Programs with quality and meet KPI's
  • Accountable and responsible for Program P&L
  • Estimate and submit Level of efforts on project and programs to T-Mobile for approval
  • Reporting regular status updates on Projects and Programs to T-Mobile
  • Program Manage Complex integration within SAP and Digital Payments


2017-2018 - Programs

  • Solution Manager 7.2  for Monitoring and Alerting - $650,000
  • Project Phoenix -  $3.1M USD

2019 - Programs

  • Tokenization  Program - $2.0M USD

2019-2020 - Programs

  • Rachel'n'Ross Integration for the Planning space - $12M USD
  • TLS 1.2 Upgrade Project - $1M

2017-2020 - Smaller Enhancements

  • Delivered Smaller value added Projects and Enhancements - $400K
Jul 2016March 2017

Service Delivery Manager

T-Systems North America

SAP Support

  • Responsible for on time SAP Support delivery with quality and meet SLA's
  • Support Release Management from T-Mobile as per the T-Mobile release plan
  • Identify and manage SAP production deployments for large T-Mobile Projects and enhancements packs


  • Achieved and met SLA and Support Metrics month on month
  • Reduced Major Incidents from 4-5 a month to 1-2
  • Reduced Ticket count via Effective problem Management
Mar 2015Jul-2016

SAP Global Service Delivery Manager

HCL Americas Inc

Project: Product(Surface Hub) Launch Project @ Microsoft

  • Responsible for the design and solution for the launch of Surface Hub
  • Ensure that the Features and user stories are updated in the project site for the business to review and approve
  • Build test data and test scenarios for the testing team to complete the testing

Project: SAP Global Service Delivery Manager @ Microsoft

  • Manage and Lead the SAP Service Operations team 24/7 for Microsoft SAP
  • Interface and Collaborate with the Service Desk and Service Engineering teams within Microsoft

Achievements: Product Launch Project (Surface Hub)

  • Completed the Design, Development and Delivery of the Solution

Achievements: Global SAP Support- Service Operations

  • Successfully turned around a under-performing team into a professional bunch of SAP Professionals excelling in Supporting the Microsoft MS SAP System
  • Month on Month improvements achieved across the SAP track This led to an extension of the contract for a subsequent year
Aug 2013Feb 2015

Program Manager - iShift Inc

Client- Microsoft Inc


  • Program Manage the Design, Development and Delivery of the Inter Company Program between newly acquired Nokia Devices Unit and Microsoft Mobility
  • Responsible for the overall design strategy, delivery and ensure that the development is as per the requirements


  • Successfully deployed the solution as per the Program timelines with Zero Defects post deployment of Solutions in Production environment
Oct 2014Nov 2014

Project Manager - iShift Inc

Client: Avaya Inc


  • Project Planning, Scope Management, Resource Management and Budget build for the following projects
    • Gift Card 2.0
    • GRT 4.0
    • CaaS PO Tracking CaaS 2 Tier Support
    • CaaS Finance Reporting
  • This was a short tenure assignment to complete due diligence and Project feasibility


  • Requirements and feasibility studies delivered
Mar 2014Sep 2014

Senior Project Manager - iShift Inc

Client- Consumers Energy


Regression Testing:

  • Project Planning, Scope Management, Resource Management for the Non-SAP and SAP R/3 Release Regression Testing Phase for Client Consumers Energy.
  • Coordinate with other CE partners and ensure testing bugs are fixed

Knowledge Transfer:

  • Project Planning, Resource Management for the SAP R/3 Release
  • KT from CE Vendor Partners to HCL AXON

Regression Testing:

  • Completed the R/3 Regression testing on time with an defect ratio of less than 1%

Knowledge Transfer

  • Delivered and completed KT with validation completed during reverse shadow
Nov 2013Feb 2014

Senior Project Manager - iShift Inc

Client- Genentech Inc


  • Project Planning, Scope Management, Resource Management and Budget Management for the FTT Project.
  • Maintain the project schedule, weekly project status reports


  • Delivered the Unit Testing and SIT Completed ahead of time and budget
Aug 2013Sep 2013

Solution Manager - iShift Inc

Client- Microsoft Inc.


  • Integration of various Microsoft Business Partners within the MSCIS group
  • Gather requirements for the global repair and exchange logistics network
  • Interface between development and business teams for clarifications


  • Delivered the requirements for the WIC (Walk-In-Centre) project for China
Feb 2013Apr 2013

EDI Business Analyst - Contract

Medtronics Pty Ltd


  • Responsible as Project Manager/EDI Functional Consultant for SAP EDI implementation project.
  • Translate functional project requirements into technical specifications
  • Perform analysis and design activities


  • Delivered functional Configuration and Unit testing of EDI partners across Australia
    Aug 2012Jan 2013

    Business Systems Manager - Contract

    De'Longhi Australia Pty Ltd


    • Work closely with business managers to evaluate process gaps
    • Responsible for overall Business Systems Strategy across ANZ
    • Effectively build and manage the IT department processes and staff (x 4)
    • Approve all IT OPEX/CAPEX for both budgeted and non-budgeted IT expenses.


    • Delivered the SAP EDI Projects with Bunning's and Metcash Online Trading System's.
    • Delivered  the enhancement solution for Cross Company PO with Multiple currencies
      Jan 2012Aug 2012

      Self Employed

      Extended Break Overseas

      Overseas Break

      Jun 2011Jan 2012

      Business Systems Manager - Contract

      Alphapharm Pty Ltd


      • Single point of all IT related matters and providing IT solutions
      • Understand the business strategy to proactively recommend IT Solutions
      • Collaborate with 3rd party vendors/partners and met business requirements.


      • Delivered the Legal and Contract (LCM) Management Tool for managing sub-dealer contracts
      • Delivered the  Vistex Solution to manage in-direct Discounts and Rebates
      Oct 2009Jun 2011

      Program Manager

      Wipro Technologies


      • Provide the right level of leadership to both Customers and Wipro engagement team on Program direction
      • Pre-Sales responsibility in identifying new services with Wipro Customers
      • Pursue services to SOW (Statement of Work) sign-off
      • P/L Responsibility for the account and single point of contact for any onsite activity.


      • Successfully converted a due diligence exercise into a signed a SOW on a time and money contract worth over a Euros 1.5M for a period of 1 year for Supporting SAP Across Europe
      • Designed a SAP solution to enable correct VAT coding (across the European Region and British Isles) and reporting to ensure regulatory compliance
      • Owned and Managed the Program from Knowledge Transfer phase to steady state support for SAP 2nd and 3rd Level support
      • Project Managed the European SAP Template Roll Out
      Nov 2008Sep 2009

      Senior Consultant/Manager

      PwC LLP

      Client: PepsiCo Inc., New York

      11/2008 to 03/2009


      • Provide consultancy to PepsiCo in analyzing, evaluating and assessing reporting strategies
      • SOW and Contract financial management with P/L responsibility for account profitability
      • Work with Customer Management to understand Strategic goals of the business and support them with appropriate business solutions


      • Project managed the successful the migration of ~1500 BW reports from legacy systems to BIW for Enterprise Reporting
      • Identified a new addendum to SOW for more services scope to build on the BW performance reporting project worth $500,000 USD

      Project 2 - Conair Corporation, New Jersey

      04/2009 to 09/2009


      • Project Managed and delivered a solution that allows more than 999 line items to flow into accounting via a billing split
      • Contract extension achieved due to successful delivery of the Project
        Jul 2008Oct 2008

        Senior Program Manager

        Cognizant Technology Solutions

        Project - Momentive Performance Materials


        • Program Manager responsible for the end to end Unicode Upgrade
        • Tracked the Program from Initiation to delivery and closure of SOW
        • Program P&L Management end to end


        • Turned around a delayed Program in 2 months
        • Meet all objectives resulting in a saving of $2M to customer
        • Completed the technical upgrade from ECC 4.5 to ECC 6.0 - $1.5M USD
        Feb 2007Jul 2008

        Senior Program Manager

        Satyam Computer Services

        02/2007 to 07/2008


        • Program Managing and scheduling of the Transition of support for customers from ad-hoc to managed services based on ITIL Standards.
        • Program Manage Customer medium to large customer Projects and Programs
        • Gather, build and present SOW for new initiatives to customers including global SAP roll-outs and implementations
        • Assist in strategic resource planning for the Transition Program
        • Provide strategic IT advice to Internal and external PMO and Customer Stakeholders


        Project 1 - Applied Materials

        • Successful integration of Infopak with SAP ECC 6.0 environment for data migration from current SAP 4.7 System.

        Project 2 - Altera Corporation


        • Blueprinting and testing completed ahead of time -$450,000USD

        Project 3 - Coca Cola Corporation

        01/2008 to 07/2008


        • Program Managed and successfully transitioned SAP and other Core applications to managed services
        • Program Managed SAP Roll-Out Project across Europe and Asia-Pacific
        Apr 2006Dec 2006

        Business Solutions Manager

        Dairy Farmers Ltd


        • Overseeing SLA Management and Meet SLA goals and guidelines
        • Managing internal helpdesk metrics and operations
        • Manage and Support the OTC Processes and functions
        • Raise and Manage Project changes as and when required


        • Delivered Argosy Solution for export order management with a Budget of $1.5M
        Aug 2004Mar 2006

        Chief Information Officer

        Eurocopter/Airbus SEA


        • Manage key clients and reporting to the Eurocopter/Airbus Board of Directors
        • Managing 100+ member IT Team across Asia-Pacific
        • Manage Vendor Contracts and Financials
        • Responsible for the P&L for Eurocopter IT across Asia Pacific
        • Lead initiatives to implement new and alternative technologies
        • Strategic and Operational Planning across Asia-Pacific


        • Improved Infrastructure by migrating from a TIE to ISDN
        • Completed a Multi-Tier network roll out with defence Encryption protocols
        • Delivered the Remedy DB implementation - $500,000 AUD
        • Delivered the Catia V4 modeling - $650,000 AUD
        • Delivered the Meridian doc management system- $1M
        • Delivered  the SAP Implementation for Australia-Asia - $70M AUD
        Oct 2003Jul 2004

        Business Solutions Manager

        Bluescope Lysaght Ltd


        • Project Planning, Scope Management, Resource Management, Budget Management and Report on Project Status
        • Manage data migration from legacy systems to the current ERP system


        • Project Managed and Implemented Movex Migration from SAP - $ 750,000 AUD
        • Project managed the Intranet Document Management System - $ 36,000 AUD


        Feb 1998Oct 2003

        Business Analyst

        Singtel Optus Pty Ltd


        • Supporting the Optus SAP R/3, SAP BW and Business Intelligence tools
        • Configure Business processes as per requirements
        • Act as a liaison between the business and IT solution technical teams
        • Build Impact /Cost/Benefit model's
        • Escalate problems to SAP via SAP Support Portal.


        • Successfully automated PCA and BW reconciliation through custom reporting
        • Successfully completed the SAP PCA Rebuild - $25,000 AUD
        • Successfully built a new Interface linking the CSD and CMS System - $15,000


        Global Experience

        Have worked across continents and have a rich multi-cultural experience

        Budgeting & Cost Control

        Expert in Managing Project, Program and Business Unit Budgets

        Contract Negotiation

        Expert in reviewing and writing SOW contracts

        Strategic Planning

        Aligning IT strategy with Business strategy to gain maximum ROI for organizations

        Project and Program Management

        Advanced Project and Program Management Skills with extensive experience in managing Cross-Cultural teams

        Full Life Cycle Project Management

        4 Full Life-cycle, 6 Roll-Out and 1 Upgrade SAP Project and Programs completed

        Technology roadmaps

        Expert in assessing and implementing future roadmaps

        People Management

        Expert with over 15 years in managing multicultural teams globally


        Dec 1999May 2001

        Master of Business Systems

        Monash University

        Passed out with Distinction

        Feb 1996Jan 1999

        Master of Finance

        RMIT University

        Passed out with Distinction

        Jun 1988Jun 1991

        Bachelor of Science

        Sri Satya Sai Institute of Higher Learning

        Major - Physics

        Jun 1986May 1988

        Year 12

        Vidya Mandir Senior Secondary School

        CBSE Year 12



        SAFE4 Certificate

        Scaled Agile

        SAFe Certified Agilist

        Jan 2001Current

        SAP SD/FICO/ABAP 4


        SAP FICO, SD and ABAP 4Certification


        • I work with a number of Non-Profit Organisation like the World Wildlife Fund
        • I play the violin and an Indian rhythm instrument called the Tabla
        • I am an avid reader with Yann Martel and Jhumpa Lahari being my favorite authors in the last few years