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Executive Summary

  • Visionary leader bringing over 20 years of experience in establishing operational optimization across diverse industries in both national and international operations.
  • Recognized for talents in strategy development and providing corporate vision. Converts strategic plans into tactical reality through guiding companies in establishing themselves as viable business. Devises and implements new programs and initiates successful processes to produce new product with maximum revenue.
  • Diversified background in operations; known for an entrepreneurial mindset, creative problem solving, cross-functional teams and a bottom-line orientation.
  • Offers innovative solutions to operational challenges and leverages decisiveness to implement solutions while minimizing risk and maximizing performance.
  • Expert in transforming strategic plans into tactical initiatives for national and international programs.
  • Motivator and coach combining business acumen with analytical depth to align operational efficiencies with corporate goals.

Work History

Jul 2016Current

Service Delivery Manager

T-Systems North America

SAP Support

  • Ensure that the SAP Support is delivered on time and quality within SLA as agreed with Client T-Mobile NA
  • Support Release Management from T-Mobile as per the T-Mobile release plan
  • Identify and manage SAP production deployments for large T-Mobile Projects and enhancements packs
  • Work with Business users in understanding requirements and carry out feasibility studies on implementation
  • Coordinate and lead the onsite and offshore teams and ensure that all support delivery is completed in a coordinated fashion and compliant with T-Mobile quality
Mar 2015Jul-2016

SAP Global Service Delivery Manager

HCL Americas Inc

Project: Product Launch Project - Solution Manager

  • Analyze the Design and oversee the solution for the launch of a new product in Microsoft
  • Ensure that the solution for this new product can be used across all entities in Microsoft including the Americas, Europe and Asia Pacific region
  • Ensure that the Features and user stories are updated in the project site for the business to review and approve
  • Build test data and test scenarios for the testing team to complete the testing

Project: SAP Global Service Delivery Manager @ Microsoft

  • Provide 24 hr. support and coverage for the Microsoft SAP Environment
  • Manage and Lead the SAP Service Operations team for SAP Interface and Collaborate with the Service Desk and Service Engineering teams within Microsoft
  • Manage and Ensure the support is covered onsite and offshore to Global Microsoft business teams that use SAP
  • Raise and Coordinate Major Incident Calls
  • Ensure that the team does problem management and eliminates ticket volumes and repeat incidents testing

Achievements: Product Launch Project - Solution Manager

  • Completed and handed over the business requirements for the design team to build the solution

Achievements: Global SAP Support- Service Operations

  • Successfully turned around a under-performing team into a professional bunch of SAP Professionals excelling in Supporting the Microsoft MS SAP System
  • Month on Month improvements achieved across the SAP track This led to an extension of the contract for a subsequent year

Pre-Sales Activities

  • Provide support for the Sales Team in helping them build proposals, costs and customer presentation for any RFS from Microsoft or other clients
  • Review and ensure that the SOW document describes the work to be performed in an accurate and unambiguous fashion
Nov 2014Feb 2015

Solution Manager @ Microsoft Inc

iShift Inc. Via Insight Global

Responsibilities

  • Oversee the Design, Development and Delivery of the Inter Company Project to ensure business transaction can be enables between newly acquired Nokia Devices Unit and Microsoft Mobility Responsible for the overall design strategy, delivery and ensure that the development is as per the requirements
  • Prepare and Build test plans to ensure that development meets requirements
  • Create Functional, Test and User training documents
  • Build Test strategy to effectively leverage onsite and offshore efficiencies in US and India
Achievements
  • Successfully deployed the solution as per project plan Zero Defects post deployment of Solutions in Production environment
  • Solution tested and deployed on time and budget
Oct 2014Nov 2014

Project Manager @ Avaya Inc

iShift Inc. Via RHO Inc

Responsibilities

  • Project Planning, Scope Management, Resource Management and Budget Management for the following projects
    • Gift Card 2.0
    • GRT 4.0
    • CaaS PO Tracking CaaS 2 Tier Support
    • CaaS Finance Reporting
  • Maintain the project schedule and weekly project status reports throughout the duration of the project, including status preparation, tracking and analysis of ROI
  • Produce regular status reports and project performance analyses Maintain and monitor various tools for issues log, risk register and action log

Achievements

  • Project was successfully initiated with the right cadence Requirements Completed
  • Governance established
Mar 2014Sep 2014

Senior Project Manager @ Consumers Energy

iShift Inv. Via HCL AXON INC.

Responsibilities

Release 3 Regression Testing:
  • Project Planning, Scope Management, Resource Management for the Non-SAP and SAP R/3 Release Regression Testing Phase for Client Consumers Energy.
  • Monitor R/3 Regression testing and Report on Testing Status Coordinate testing with the onsite and offshore via the VIA the respective HCL SAP and Non-SAP Application Portfolio Leads Compile testing Progress and statistics to Consumer's PMO Governance Team daily
  • Coordinate with other CE partners and ensure that bugs arising out of regression testing are fixed   appropriately
Release 3 Knowledge Transfer:
  • Project Planning, Resource Management for the and SAP R/3 Release Knowledge Transfer from CE Vendor Partners of R/3 Functionality across the SAP Portfolio to Support Incumbent HCL AXON
  • Scheduling of KT Sessions across the various SAP Enterprise portfolio's or functions
Achievement
Regression Testing:
  • Completed the R/3 Regression testing on time with an defect ratio of less than 1%
  • R/3 Regression testing was completed as per schedule and timelines
Knowledge Transfer
  • The Knowledge sessions for R/3 are tracking as per plan with the CRM sessions completed ahead of time and schedule
Nov 2013Feb 2014

Senior Project Manager @ Genentech Inc

iShift Inc.

Responsibilities

  • Project Planning, Scope Management, Resource Management and Budget Management for the Freeze Thaw Tank Planning Project. Manage project change control procedure and Report on Project Status
  • Manage and control any system enhancements/changes requested by the business/IT department
  • Manage any data conversions and migrations within the current ERP system
  • Direct and implement Data Migration strategies
  • Responsible for setting up the Project Organization and Governance for the Projects
  • Apply project planning standards and schedule change request procedures
  • Maintain the project schedule and weekly project status reports throughout the duration of the project, including status preparation, tracking and analysis of ROI
  • Provision of PMO services including scheduling, risk and issue management, status reporting, configuration management, knowledge management and project accounting
  • Produce regular status reports and project performance analyses that measures and monitors progress to ensure that the project is delivered on time, within budget, and that it meets scope and quality targets.
  • Maintain and monitor various tools for issues log, risk register and action log in order to maintain high quality and complete information at all times
  • Facilitate team lead status meetings in order to provide clarity on milestones/ activities/ resources/risks/issues at all levels of the project (day to day to medium/ long-term planning).

Achievements

  • Unit Testing and SIT Completed ahead of time and on Budget
Aug 2013Sep 2013

Solution Manager @ Microsoft Inc.

iShift Inc.

Responsibilities

  • Work on the Geography Integration with various Microsoft Business Partners within the Microsoft Supply chain group
  • Support and collect requirements from Business users to turn them into Formal Business requirements for the global repair and exchange logistics network
  • Support the capturing of DO failures coming out of SAP and understanding and recommending solutions to ensure integration points are catered for the Sales and Logistics area
  • Interface between development and business teams to coordinate requirements gathering, planning and testing return logistic solutions
  • Propose and manage system improvements projects

Achievements:

  • Interfaced with business and SAP development team compile a report on DO failures for the logistics team
  • Completed the Process mapping and requirements for the WIC(Walk-In-Centre) project for China
Feb 2013Apr 2013

EDI Business Analyst

Medtronics Pty Ltd

Responsibilities

  • Support and configure the EDI Systems to a global standard setting up EDI 
  • Developing mappings together with EDI service provider.
  • Responsible as EDI Functional Consultant for SAP EDI implementation project.
  • Translate functional project requirements into technical specifications for applications.
  • Participate as a member of the SAP Team in supporting the implementation of common EDI processes for Medtronics Customers and Partners.
  • Develops detailed  specifications and performs analysis and design activities
  • Develops clearly written, tested and documented processes in accordance with Medtronic policies

Achievements

  • Unit tested the EDI Solution for various partners within the Medtronics Business Landscape
  • Completed Functional Configuration of EDI partners across Australia
Aug 2012Jan 2013

Business Systems Manager

De'Longhi Australia Pty Ltd
Responsibilities
  • Provide effective people management of all IT staff
  • Work closely with business managers to evaluate business and process requirements and to identify and overcome gaps in existing system functionality
  • Identify solutions and development opportunities to further enhance both business and system capabilities
  • Project manage enhancements and new system development in conjunction with the Analyst Programmer & Business Managers within cost, time and quality targets
  • Assist the business in determining its technology strategy and future direction
  • Identify gaps between system capability and user/business expectations
  • Evaluate user needs along with support and change requests and identify options and solutions
  • Prepare functional and technical specifications
  • Perform small scale customizations and developments
  • Conduct or facilitate user training and the documentation of system manuals and operational procedures
  • Use Solution Manager to Update, track and manage documentation, test scripts
  • Effectively manage day to day responsibilities of the IT department processes and staff (x 4)
  • Raise, approve and justify all IT CAPEX in relation to budgeted and non-budgeted IT expenses.

Achievements

  • Project Managed and implemented the SAP EDI Integration Projects as per plan with the go-live dates agreed with the customer
  • Project Managed the SAP Interface with Bunning's and Metcash Online Trading System's were delivered on time and budget.
  • Significantly reduced the number of SAP support requests for system bugs and enhancements from over 180 tickets to around less than 90 in my short tenure
  • Project Managed, Configured and tested the enhancement solution for Cross Company PO with Multiple currencies involved to ensure that P/L reporting for Cross Company transactions are accurate 
Jan 2012Aug 2012

Self Employed

Extended Break Overseas

Overseas Break

Jun 2011Jan 2012

Business Systems Manager

Alphapharm Pty Ltd

Responsibilities

  • Being the single point of all IT related matters and providing IT solutions to business issues or in support of business goals and objectives
  • Understanding the business strategy and operation to proactively recommend IT Solutions
  • Management of critical reported issues and problems ensuring effective communication and prompt resolution
  • Manage and Maintain all Project related documentation in SAP Solution Manager
  • Deliver meaningful management information through the standard IT Business Reporting tools.
  • Work and drive 3rd party vendors and implementation partners to ensure that business requirements are met.

Achievements

  • Supported and assisted in the evaluation of multiple business initiatives like the Customer Portal, SAP Project etc.
  • Project Managed the Legal and Contract (LCM) Management Tool from requirements to implementation and  successfully launched in October 2011 as per Plan
  • Proposed a Successful Solution to manage discounts and rebates paid to Indirect Customers in SAP via Vistex a bolt on that sits within SAP. This included a demo and a post go-live support model that could potentially be done remotely within the existing support that was being provided at no additional cost a well as allow more efficient reporting within the accounts payables area.
Oct 2009Jun 2011

Program Manager

Wipro Technologies

Responsibilities

  • Manage and maintain relationships with both Wipro Senior Management as well as Doosan's Senior Management from the MIS as well as Business Departments
  • Provide the right level of leadership to both Doosan Senior Management and Wipro engagement team to ensure that strategies are correctly prioritized and risks assessed based on priority for any projects or enhancements
  • Assist in identification of new services with Doosan Infracore and appropriately pursue services to SOW (Statement of Work) sign-off
  • OM and P/L Responsibility for the account and Single point of Contact for any onsite activity.
  • Manage costs around any new projects or enhancements raised by clients
  • Manage all Projects using a Hybrid approach of PRINCE2 and PMI Standards as set out by the Doosan PMO
  • Mentoring and coaching of peers, direct and indirect reporting lines
  • Analysis and evaluation of alternate solutions and fixes.
  • Use Solution Manager to Update, track and manage documentation, test scripts

Achievements

  • Successfully converted a due diligence exercise into a signed a SOW on a time and money contract worth over a Euros 1.5M for a period of 1 year for Supporting SAP Across Europe
  • Established a PMO for Doosan to monitor and track projects. The PMO was set up as a hybrid model based on PRINCE2 and PMI Standards and Methodology.
  • Designed a SAP solution to enable correct VAT coding (across the European Region and British Isles) and reporting to ensure regulatory compliance across Accounts Payable
  • Support month end reporting and reconciliation
  • On boarded the Wipro Team of 10 Resources as per agreed time lines and Contractual agreements
  • Owned and Managed the Program from Knowledge Transfer phase to steady state support for SAP 2nd and 3rd Level support
  • Project Managed from the European SAP Template Roll Out from requirements to Implementation and transition of Support
  • SLA based support model proposed and initial phase signed off.
Nov 2008Sep 2009

Senior Consultant/Manager

PwC LLP

Client: PepsiCo Inc., New York

11/2008 to 03/2009

Responsibilities

  • Provide consultancy to PepsiCo in analyzing, evaluating and assessing reporting strategies
  • Define, Coordinate and drive reporting conversions in Legacy and ECC 6.0 Systems
  • SOW and Contract financial management with P/L responsibility for account profitability
  • Assist in reporting requirements definition and coordination of resources for PepsiCo teams in North America
  • Work with PepsiCo Senior Management to understand Strategic goals of the business and support them with appropriate business solutions
  • Provide the leadership needed to both PwC Team as well as the PepsiCo Team to implement and deliver changes needed to improve processes
  • Use Solution Manager to Update, track and manage documentation, test scripts

Achievements

  • Project managed the successful the migration of all reports in a very short period of time from various legacy systems to SAP and BIW for Enterprise Reporting. This included overall testing and optimization of the migrated reports from SAP Development to BW Production. The total number of reports migrated for the Global instance was over 1500
  • Project managed from design to implementation of unique indices along with the PepsiCo BIW team to improve extraction and report performances with the BWA(BW Accelerator)
  • Identified a new addendum to SOW for more services scope to build on the BW performance-reporting project worth $500,000 USD.

Project 2 - Conair Corporation, New Jersey

04/2009 to 09/2009

Responsibilities

  • Be a trusted business partner to Conair by analyzing problem and providing a solution to their issue
  • Manage the relationship between PwC and Conair Inc.
  • SOW and Contract financial management with P/L responsibility for account profitability
  • Perform System configuration assessments and prepare test plans for testing in quality and test environments.

Achievements

  • Proposed, and tested a solution to allow more than 999 line items to flow into accounting via a billing split that restricts and splits posting when line items in the billing/invoice tables reach 999 items.
  • Project Managed this solution from design to implementation of the solution with a team of 4 resources with 2 based onsite and the rest offshore.
  • Successfully extended the contract for future engagements based on solution provided
  • Contract extension achieved to the value of $1M USD.
    Jul 2008Oct 2008

    Senior Program Manager

    Cognizant Technology Solutions

    Project - Momentive Performance Materials

    Responsibilities

    • Program Manager the Unicode Upgrade from Blueprinting, configuration, testing to implementation
    • Resource Management of Cognizant and Momentive Performance Materials system integration teams onsite and offshore in delivering the project
    • Manage relationships with customers and vendors alike like Deloitte’s and IBM who were also equal implementation partners
    • Project planning, tracking and reporting to Momentive Performance Materials of the various interfaces and bolt-on’s as separate dependent projects as part of the SAP upgrade
    • Tracked the Project from Initiation to delivery and closure of SOW
    • Contract Financial Management based on SOW terms and conditions
    • Report and Present Program performance reports and Compliance Statistics to Steering Committee.

    Achievements

    • Successfully Program Managed the Unicode upgrade (Onsite/Offshore) with existing configuration and some minor ABAP development work to ensure that certain requirements are met Viz. Interfaces and Bolt-On’s.
    • The initial envisaged timeline of 6 months was reduced to 4 months with the Program meeting all objectives and a saving of $2M on account of early delivery of the upgrade solution.
    • Managed/Coordinated the testing using HP Test Center globally for the Unicode upgrade. Countries included were India, China, Japan, Korea, USA, Germany, France, Belgium, Mexico, and Argentina.
    • Completed the technical upgrade from 4.5 to ECC6.0 for the core SAP Data Centre in the USA.
    Feb 2007Jul 2008

    Senior Program Manager

    Satyam Computer Services

    Project 1 - Applied Materials

    02/2007 to 10/2007

    Responsibilities

    • Program Managing and scheduling of the Transition of support from ad-hoc to managed services environment from AMAT to Satyam based on ITIL Standards.
    • Provide ad-hoc support to the project team regarding issues and task delegation activities
    • Assist in strategic resource planning and coordination of resources across various teams in Asia-Pacific
    • Provide strategic IT advice to PM Office and other Managers
    • SOW Management and Account P/L Management.

    Achievements

    • Program Managed the Successful transition of  Support from AMAT to a Managed Services Model to Satyam in less than 6 Months that was less than the projected time frame of 9 Months across the entire Enterprise 
    • The transition was completed under budget and ahead of schedule
    • Established Steady State with a handover on October 2007
    • Successful integration of Infopak with SAP ECC 6.0 environment for data migration from current SAP 4.7 System.

    Project 2 - Altera Corporation

    10/2007 to 12/2007

    Responsibilities

    • Project managing and implementing the SAP ECC6.0 template Across 4 regions namely: Europe, Canada, Asia-Pacific and Japan.
    • Define, Coordinate and drive the project from Blueprinting, configuration to implementation
    • Provide input and manage expectations with Altera Management on Project deliverables
    • Manage relationships with customers and vendors alike like Accenture were also equal implementation partners
    • Assist in strategic resource planning and coordination of resources for Altera Corporation across various teams in Europe and Asia-Pacific
    • SOW and Account P/L Management.
    • Use Solution Manager to Update, track and manage documentation, test scripts

    Achievements

    • First Phase Blueprinting and testing completed ahead of time - Europe and Canada
      • Total Budget: $450,000 USD.

    Project 3 - Coca Cola Corporation

    01/2008 to 07/2008

    Responsibilities

    • Managing and supporting the SAP ECC6.0 system for Coca Cola across the world.
    • Be a trusted Consulting Partner to Coca Cola in analyzing, evaluating and assessing support and enhancement projects and programs worldwide
    • Program Manage the SAP Roll-Out Across Asia-Pacific
    • Manage and complete the transition from an Onsite Support model to an SLA based Hybrid Onsite-Offshore support model
    • Lead, Manage, Drive and coordinate with the Satyam and Coca Cola Inc. System Integration and Support teams onsite and offshore in delivering the project
    • SOW Management and Amendments.
    • Manage all projects as per the PRINCE2 guidelines as set out by the COKE PMO.
    • Use Solution Manager to Update, track and manage documentation, test scripts

    Achievements

    • Program Managed and successfully transitioned SAP and other Core applications from Ad-hoc support to Managed SLA based Support with onsite-offshore support
    • Program Managed and completed all SAP Roll-Out Project across Europe and Asia-Pacific based on the NA template of processes. 
      • The Program was bleeding costs on account of lack of direction, I successfully brought the Program and Projects back on track and completed this on time and budget for Coke.
    • Support all the SAP related bolt on and interfaces for their Current SAP Landscape in North America.
    Apr 2006Dec 2006

    Business Solutions Manager

    Dairy Farmers Ltd

    Responsibilities

    • Overseeing SLA Management and Meet SLA goals and guidelines
    • Managing internal helpdesk metrics and operations
    • Manage and Support the OTC Processes and functions
    • Managing the SD project/support team
    • Raise and Manage Project changes as and when required
    • Develop regression testing scripts in order to ensure that the tests are completed as per specifications
    • Perform GAP analysis for any deficiencies within the project framework

    Achievements

    • Project Budget Management of $1.5M AUD
    • Project Managed and successfully tested Argosy to ensure that when a Sales Order type of ZEXP is created, Argosy automatically sends/creates the appropriate Customs Clearance, Quarantine disclosures and other legal documentation required for the export order being created.
    • The projected timeline for the project was 12 months, but was completed in 6 months by fast tracking the development of this solution using offshore resources there by saving costs and fast tracking the delivery of the project.
      • Project Delivered ahead of time and under budget
    Aug 2004Mar 2006

    Chief Information Officer

    Eurocopter SEA

    Responsibilities

    • Managing communication with internal and external key clients including reporting to the Steering Committee
    • Reviewing Service provider agreements
    • Managing a project team, including resourcing, project scoping and definition, work plan development and implementation, meeting preparation and facilitation and project financial management
    • Approve, Manage and control any system enhancements/changes requested by the business/IT department
    • Continuous improvements on processes and policies on an ongoing basis
    • Identify and lead initiatives to implement new and alternative technologies
    • Direct the development of key technical strategies driven by business needs
    • Strategic and Operational Planning.

    Achievements

    • Project Managed the Remedy DB implementation from requirements, design, specification, development, testing and implementation completed by December 2004
    • Established the IT Program Management Office for Larger projects like SAP including reporting metrics on Current Program of works.
    • Project Managed the Catia V4 modeling tool implementation from requirements, design, specifications including integration with SAP completed on time and budget in April 2005
      • Total Budget: $650,000 AUD
    • Project Managed and implemented the Meridian document management system from requirements, design, specification, development, testing and implementation completed by Dec 2004
      • First and Second Phase for Tiger Completed on-time by July 2005 and December 2005 Respectively with complete integration to MM in SAP ECC 6.0
      • Total Budget: $1.0M AUD
    • Program Managed the SAP Implementation from requirements, design, specification, development, testing and deployment for all Business Units in Australia and Asia-Pacific except NH-90 Unit with a total user base for South-East Asia and Australia being around 5000.
      • Total Budget: $70M AUD
    Oct 2003Jul 2004

    Business Solutions Manager

    Bluescope Lysaght Ltd

    Responsibilities

    • Project Planning, Scope Management, Resource Management and Budget Management
    • Manage project change control procedure and Report on Project Status
    • Manage and control any system enhancements/changes requested by the business/IT department
    • Manage data migration from legacy systems to the current ERP system
    • Perform GAP analysis for any deficiencies within the project framework.

    Achievements

    • Project Managed and Implemented the Change Management Processes and Methodology
    • Project Managed and Implemented a Workplace Portal. First Phase Completed 1st of August 2004
      • Total Budget: $ 750,000 AUD
    • Project Managed the Data Conversion project from design, development, testing and deployment for new WA Movex Implementation. This was completed by 30th of May 2004 ahead of time and budget
    • Project managed the design, configuration, testing and deployment of the intranet document management system.
      • The first phase completed by 31st May 2004 ahead of time as against a delivery date of the 30th of June 2004
      • Total Budget: $ 36,000 AUD
    Feb 1998Oct 2003

    Business Analyst

    Singtel Optus Pty Ltd

    Responsibilities

    • Provide second and third level system support in conjunction with IBM Basis team for the Optus CMS and CSD systems to the business users, whilst maintaining customer service levels
    • Supporting the Optus SAP R/3, SAP BW and Business Intelligence/Business Objects data mining software
    • Develop Business Requirements Specifications for system enhancements
    • Configure Business processes as per changes in the system and move configuration from Dev to Production via transport requests
    • Act as a liaison between the business and IT solution technical teams to assess either the Enhancement or the Fault change request raised by the customer, and build an impact / benefit model
    • Escalate problems to SAP via SAP Support Portal.

    Achievements

    • Successfully automated R/3 and BW reconciliation for the Corporate Finance department by developing custom reports in BW and using Report Painter in R/3
    • Project managed and completed the SAP PCA Module Rebuild. This included the initial investigation to User acceptance testing. The Project officially went live on the 1st of April 2003
      • Total Budget:: $25,000 AUD
    • Project managed and Successfully implemented new extraction interface in C++ linking the CSD system and CMS system for data extraction from CMS Unix Server
      • Total Budget: $15,000 AUD

    Education

    Dec 1999May 2001

    Master of Business Systems

    Monash University

    Major - Enterprise Business Systems

    Feb 1996Jan 1999

    Master of Finance

    RMIT University
    Jun 1988Jun 1991

    Bachelor of Science

    Sri Satya Sai Institute of Higher Learning

    Major - Physics

    Jun 1986May 1998

    Year 12

    Vidya Mandir Senior Secondary School

    CBSE Year 12

    Certifications

    Jan 2001May 2001

    SAP SD/FICO/ABAP 4

    SAP

    SAP FICO, SD and ABAP 4Certification

    Interest

    • Work with a number of Non-Profit Organisation like the World Wildlife Fund as well as volunteer driving finding campaigns.
    • I am an avid fan of Indian and Western Classical Music. I have a number of amateur performances during my college days.
    • I play the violin and an Indian rhythm instrument called the Tabla. I have learnt music since the age of 4.
    • I also teach the violin to a number of students both locally and overseas.I am also an avid reader with Yann Martel and Jhumpa Lahari being one of my favorite authors in the last few years

    Core Competencies

    Strategic Transformational Lead

    Global Operations

    Program Development

    Project Management

    Transition/Change Management

    Continuous Improvement

    Business Process Re-engineering

    Strategic Partnering Relations

    Supply Chain Management

    Team Building and Training

    Core Process Development


    Skills

    Customer Management

    Expert in Managing and Maintaining Customer Relationship Management

    Operations Management

    Expert in implementing best practices in IT Operations

    Global Experience

    Have worked across continents and have a rich multi-cultural experience

    Business Consulting

    Expert in assessing client business issues and provide appropriate solutions

    Contract Negotiation

    Expert in reviewing and writing SOW contracts

    Budgeting & Cost Control

    Expert in Managing Project, Program and Business Unit  Budgets

    Change Management

    Expert in Implementing change management processes and procedures

    Strategic Planning

    Aligning IT strategy with Business strategy to gain maximum ROI for organizations

    Continuing Process Improvement

    Expert in implementing and measuring continuous improvement plans and processes

    Project and Program Management
    Advanced Project and Program Management Skills.  Managed multiple initiatives and programs across the globe Have extensive experience in managing Cross-Cultural teams
    Full Life Cycle Project Management

    4 Full Lifecycle, 6 Roll-Out and 1 Upgrade SAP Project and Programs completed

    Technology roadmaps

    Expert in assessing and implementing future roadmaps

    People Management

    Expert with over 15 years in managing multicultural teams globally