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Summary

Restaurant, Hospitality and Foodservice Executive, seeking a Vice President role. Experienced with Fast Casual, Fine Dining and Contract Services in Hospitals, Universities, Leisure and Corporate Fortune 100 companies. Entrepreneurial record of over $500 Million in Sales and contracts. Capably manages  Multi- unit businesses and develops leaders for high performance teams. Fluent with performance improvement methods such as LEAN and Six Sigma. High volume contract management with  top service providers. Delivers world class service solutions.  Country Manager, CEO level management capacity with Strategic management skillset.

Text Section

Published works:

Analysis of Customer Service Orientation in a New York QSR Chain

Work experience

Jun 2014Present

President

Our Time Consulting Inc.

Consulting ventures to achieve favorable outcomes in contracts for Restaurants, Service providers and contract service clients. Key Solutions: Strategy Development, small business solutions, supply chain profitability and restaurant Point of Service SaaS solutions.

Projects:

Optimbuy LLC. Executive VP of Business Development/Partner 2013 -Present

Optimized supply chain producing 6-10% of Food Spend. o Sourced clients at all national Food trade shows, development rate of 200% Year over Year. http://optimbuy.com/team/

Unidine SLCG District Management 2016-2017

Senior Living Dining and Optimization of business from DC to Massachusetts.

Improved customer satisfaction to 100% retention.


Altametrics Vice President of International Channel Development 2015

Established a business plan to raise SaaS sales from a National to International presence for Hubworks and eRestaurant. o Sourced vendors to carry products in Western Europe, Australia and Asia for ROI in 18 months. http://hubworks.com/

Georgetown University Executive Director Dining Services 2014

Improved purchasing compliance by 35% from 65% to 90%. o Implemented Sustainability and Wellness program, engaging university resources, at zero cost. o Improved safety performance EIF by 60 basis points. https://georgetown.campusdish.com/

Apr 2005Jun 2014

Assistant Vice President/Senior District Manager Sodexo Inc.

Stanford University

 Stanford University Medical, Admin Director/AVP Hospitality Support             1.5 Years                        

Led 5 Departments with 1000 employees- Food and Dietetics, Retail, Patient Transport, Environmental Services and Call Center and at this prestigious Magnet hospital system, and Trauma 1 center. 800 beds. Success in JCAHO, CMS, PRESS GANEY, AND HCAHPS. Designed Workflows and space planning for 2 new Hospital builds for 2017. Managed Operations for Lucile Packard Children’s Hospital- 350 beds. Supervised 4 Senior General Managers, A Systems Engineer and 25 Salaried Direct reports in the Organization.

George Mason University- Executive Director Dining Multi- Campus                        3 Years

Fairfax, Virginia Division 1 School: Patriots Profitability Up by $2 Million, over 3 Years at this Mega account. Increased Revenue-52%. VP Strategic planning NACUFS(National Association of College & University Food Services). Successfully retained $450 million contract sale directing a matrix team. Opened 10 new restaurant concepts. Brands-Taco Bell, Pizza Hut, Chic Fil A, Subway, Star Ginger, AFC Sushi and Burger King. Created“ The Hot Spot” immensely popular food concept, nominated for national awards. Designed Peak Performance-Saved the Patriots costs of approximately $400k per year. Effective waste reduction via Leanpath, eliminated Styrofoam.  Supervised a team of 30 Salaried Managers.

B & I Managed services- Sports arenas, Amusement Parks and the Meals on Wheels programs/District Manager II- National Position                                                               5 Years

Built state of the art cook chill facility $12 Million Capital investment. Client retention record at 100% for over five years. National Executive for M&T Bank, Hodgson Russ Attorneys.  Added innovation and creativity,  at 22 schools in Connecticut. Collaborated for Disaster relief with non-profit groups such as Red Cross, United Way. Worked with USDA for“ in kind” donations and creating Healthy menus.

Nov 1998Apr 2005

Area General Manager                                                                                                 7 Years              

ARAMARK SERVICES

NY Foodservice Director/Area General Manager-Corporate Services B&I.

Projects Responsible for food and facility operations for multi-unit corporate clients. Partnered with 5 National Vice Presidents to design Operations excellence process. Independently designed and administered multiple contracts, including new builds at Verizon, Heidelberg Digital, Kodak, Xerox and Delphi Automotive Systems. Achieved record customer satisfaction levels for Xerox at 95.6%.  Streamlined and integrated facilities management at Medaille and Canisius colleges in Buffalo. Created budgets and ensured financial performance improvement at all units. Gained merger and acquisitions experience through Fine Host integration.

Education

Aug 2009May 2011

Masters Of Business Administration

 University at Buffalo, Jacobs School of Management

MBA, Finance, Marketing, Organizational Behavior

Aug 1991May 1997

M.Sc

Rochester Institute of Technology

Hospitality, Resort Management. Systems thinking, Financial management

Aug 1986May 1990

B.A

University of Delhi

Bachelor of Arts- English and History

Aug 1985May 1988

Hotel Management Catering Technology and Applied Nutrition

Institute of Hotel Management

Hotel Operations, Front Office Management, Housekeeping, Engineering, French, Culinary Chef School.

Skills

Client Development
Meets with and understands Client expectations while nimbly aligning organizational goals with Client outcomes. Understands key business priorities and has the ability to lay out detailed action plans to attain and exceed targets.
Brand Management

Creates, Designs and maintains brand integrity for upscale and recognizable brands.

Turnaround

Expertise in Chain restaurants, Hotels, Cafes, Institutions, Education, Healthcare and Leisure business.

Consulting

Adept at Consulting and presenting to the C-Suite. Sources and presents creative out of the box solutions to seemingly impossible problems.

Portfolio

1st Row Top Left: Li Ka Shing Café Stanford, Virginia Green Award received, Designed Larkin Café,

2nd Row from Left: Meals for Needy, Stanford Hospital Retail, Room Service dining, Patient Equipment, Housekeeping

Bottom Row: Upscale catering at Georgetown, Taj Hotels 5 Star multiple properties, Stanford School of Medicine Cafe

Portfolio

Clockwise from Top left: New Dining hall, Designed by me, Elmira Hockey stadium Concessions, New Stanford Hospital space planning and design, Two Paisans Pizzeria concept created, Hot Spot Concept Created, Holiday Valley Ski Resort, managed by me.

Portfolio

Clockwise from Top Left: Taj Palace Hotel, Taj Bengal Opening Team, Emergency Room Awards Stanford Medical, Taj Mahal Intercontinental Mumbai, Lucile Packard Children's hospital expansion, High End Catering for Board Members

Portfolio

Branding Expertise and Experience with Restaurant Concepts