Quality Lead
Stefanini
Direct Manager of the Quality Team and responsible for the project's Global Quality Strategy
IT Outsourcing & Software Application Development | Stefanini
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Name: Rosca Raluca Andreea
Date of birth: August, 17th 1986
Phone: +40731620729
E-mail: R[email protected]
Direct Manager of the Quality Team and responsible for the project's Global Quality Strategy
IT Outsourcing & Software Application Development | Stefanini
|
Providing assistance on demand, monitoring the team’s activity in real time. Providing feedback in regards to the team’s activity and training needs. Providing training to new hires and refreshment training as applicable. Coaching and developing team members.
Providing first level assistance to travel agents.
ASG (Aleman Software Group) is one of the Romania's most innovative providers of consulting, software and outsourcing services. Founded in 2010, ASG is focused on consulting and business software that powers progress and helps organizations to build their company of the future. The development program covered management fundamentals, listening, questioning, feedback, conflict, decisions, errors, business communication, presentation skills, coaching, remote management, motivation, delegation, responsibility, problem solving and time management.
ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
Over 200 million people work in the travel and tourism industry worldwide. This certification validates the skills and knowledge to maximize career opportunities in this rapidly expanding industry.
The Objectives of the University are to develop:
Obtained the Cambridge certification on English
In line with the profile of the college, the focus was on programming skills intertwined with English proficiency. Consequently apart from the college certification I also have a professional certificate as an English translator (secondary education level), and a Informatics certification.
Ability to multitask, flexibility, determination, responsible and ethical way of working, tolerance, adaptability and commitment to excellence.
Editing: Microsoft Word, PowerPoint, Excel, Adobe, Sharepoint (basic)
PC Operational Systems: Windows 2000, XP, 7
Technical and practical abilities in desk equipment
Excellent skills working in the Galileo, Worldspan and Axess GDS Reservation Systems
English:
French
Spanish
B
Available on request