Work History

Work History
2006 - 2007

Senior Vice President

T-Online AG, T-Com AG
Sales and Customer Care Management Customer care for a 12 Mil. T-Online customer base using phone, fax/email and internet.
2004 - 2006

P & L Director Sales Motor Solutions and CEO GE Money Service GmbH

Accountability for the retail business "Motor Solution" in the area of B2B and B2C. Direction of 230 employees in the areas of marketing, sales, customer care as well as risk analysis and finance.

2000 - 2004


Accountability for a 4.8 Mil. customer basis business. Private costumers via phone, fax/email and internet. Operational responsibility for 700 employees at 3 locations and budget accountability for 39 Mil.


2007 - 2007


IE (Instituto de Empresa)
2003 - 2004

General Management

University St. Gallen
1984 - 1987


Sparkasse Langen


Since first earning certification as a Bank Business Manager at Sparkasse Langen, Mr. Ralf Bach has served in a wide range of positions throughout the financial sector. Beginning his career at American Express, Inc, Ralf Bach garnered extensive experience in managing credit inquiries up to $2.5 million. Ralf Bach went on to manage fraud defense and prevention at GZS Eurocard GmbH. Demonstrating exceptional leadership, Ralf Bach next joined Santander Direkt Bank, where he was responsible for a 6.5 million euro budget and helped secure Capital Magazine’s Award for Best Customer Service in 1998. Ralf Bach continued his professional success with executive positions at ING-DiBa AG and GE Money Bank GmbH, before joining the team at T-Online/T-Com, Darmstadt, as Senior Vice President. Currently, Ralf Bach utilizes his professional experience to help other companies achieve success through improved business operations. Since he began consulting independently in 2007, Ralf Bach has worked with a number of respected companies on issues pertaining to customer care, due diligence, and reorganization. Ralf Bach has taken numerous opportunities to sharpen his professional skills. In addition to his Bank Business Manager Certification, Ralf Bach earned designation as a Black Belt in Six Sigma and completed the Excellence Leadership Program at the Instituto de Empresa. Mr. Ralf Bach lives in Murnau, Germany.

Professional Organizations

DDIM - Dachgesellschaft Deutsches Interim Management e.v.