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Summary

 I am a self-motivated and qualified professional seeking an opportunity in a high performing team to overcome challenges and achieve objectives of an organization. I have a strong passion for business analytics and its ability to disrupt industries, reshaping organizational strategy and operations to increase competitive advantage.
I believe that the key to excellence lies in the maximization of one’s potential.

Work History

December 2015Present

Analyst

Creditas Solutions Pvt. Ltd.
  • Playing the role of Credit Analyst/CIBIL Consultant and help customers understand their report,identify the issue and provide resolution.
  • Predict chances of loan acceptance or rejection on basis of Credit Report.
  • Determining the Probability/Risk of a customer defaulting on Next loan.
  • Doing marketing campaigns on special segments of customers to generate leads for operations team.
  • Providing analytics and reporting to Marketing and Operations team to scale up their operations.
  • Carry out post campaign analysis to report KPI’s and distribute learning for future campaigns.
  • Analysis of the business information to identify process improvements for increasing business efficiency and effectiveness.
  • Provide recommendations to update current MIS to improve reporting efficiency and consistency
Jul 2015October 2015

Post Graduate Mentor

Deakin University,Melbourne, Australia

Guiding all the new students joining in Trimester 2 2015 for getting used to the university life. This includes helping them get used to the system and services of the university so that they can comfortably adjust to the new environment.

Aug 2014Apr 2015

Sales Contractor

Foxtel,Melbourne, Australia

Hired by Bluesea Development as sales contractor FOXTEL. D2D marketing.

Jul 2012Jul 2014

Associate Systems/network Engineer

Computer Sciences Corporation India Pvt Ltd

Unified Communications,Offerings Development

  • Worked and managed CUCM of different customers such as AON, Motorola and AMP to name a few
  • Worked on L1 tickets using Unicenter Service Desk(USD) Tool
  • Actively participated in global team calls. Helped customers in solving their problems via telephone as well as online
  • Worked on Platform build of virtualized environment for two standalone datacenters
  • Constructing the entire knowledge base Microsoft Unified Applications such as Lync, Sharepoint, Exchange, VDI, Mobility, FSS and PC Devices

Skills

Communication

  • Worked in collaboration with operations and marketing team as a data analyst.
  • As a part of post graduate mentor’s team ran social events to create opportunities to network and encourage knowledge sharing
  • Being a part of IT support team, took calls from customers having different nationalities and solved their problems without having any difficulties in understanding their accents
  • Understood the mindset of customers and provided them with the best solution in the best way

Computer Skills

  • Competent in analytical tools use such as MS Excel,  SQL, Tableau, IBM Cognos, R, SAS Enterprise Miner
  • Competent in MS Office
  • Project Management tools like MS Project, JIRA

Customer Service

  • Analysed customer's credit report and provided them with the best solution to improve their credit score.
  • Build a rapport with customers to gain understanding of their preferences in order to best assist them
  • Being patient and polite with the customers

Languages

  • Fluent Hindi and advanced level English

Projects

  • Building Prediction Models Using SAS Enterprise Miner - August 2015
    In this project we used SAS Enterprise Miner (EM) and its machine learning methods to make predictions based on business data. We developed two different predictive models, i.e. based on neural networks (NN), decision trees (DT) and regression model, as well as, explored the data using cluster analysis.
  • Data Analysis Using R - August 2015
    In this Project i was asked to provide insights on predictors that would affect the health of people living in Local Government Areas. We analysed 390 diffferent variables and by using regression techniques and classifier models in R.
  • Data Analysis & Building a Forecasting Model (TABLEAU)- May 2015
    In this project we used MS excel and Tableau to analyse a dataset of a supermarket chain. I was asked to provide insights on the performance of the chain using various data analysis techniques and build a forecasting model to predict the performance of the supermarket chain taking into consideration seasonal variations.
  • Developing Business Case - April 2015
    In this project we were asked to develop a business case for a organization of our choice. We examined ways in which our chosen business could benefit from a suitable investment in suitable information technology to improve the overall competitiveness of the business
  • Business Performance Management using BI Tools(Cognos) - September 2014
    In this project i was asked to present a report on my understanding of the three BI tools namely Cognos BI, Cognos Insight and Power Pivot and discuss how all or a single tool could be used and tied to effective BPM processes
  • Research On Business Intelligence - August 2014
    This was a research project in which we were asked to present a research report on BI and its application in Banking industry and how BI and big data are related

Education

Jul 2014Jun 2016

MASTERS OF INFORMATION SYSTEMS

Deakin University

Masters degree in Information Systems with specialisation in Business Analytics and eBusiness and Social media strategies

78%

Jul 2008May 2012

B.Technology Electronics & Communication

Jaypee University of Information Technology, Noida, India

Bachelors in Technology in Electronics and Communication, 2008-12 CGPA 5.7(on scale of 10) or 65%

19942008

Science

Apeejay School Sheikh Sarai, New Delhi, India

Science With Economics 91.2%

Certifications

CCNA

Cisco