Rakesh Saha

Rakesh Saha


Rakesh is a passionate & result oriented insurance professional, expert in Claims Management & Claims Transformation, having a thorough knowledge of different issues, opportunities, threats in the field of insurance, Reinsurance.

Having worked as a Corporate Claims Manager for ICICI Lombard General Insurance Company, Mumbai, he has gained thorough expertise in Claims, Reinsurance, Client Relationship, Process improvement, Requirement Analysis & Business Process Re-engineering/Transformation. With all this practical experience within a short span of time, he is now capable of providing expert opinion to insurers, re-insurers.

Currently he is working with different organization, Reliance General Insurance Company as an Assistant Manager-Commercial Lines Claims (Marine, Property & Casualty Insurance).  

His academic credentials include a Post Graduate Diploma in Insurance and Bachelor degree in Computer Application (BCA). Also pursuing ACII from Chartered Insurance Institute, London & CPCU from AICPCU, USA


Seeking an Analyst/Consultant position in P&C Insurance Solution Consulting / Business Process Transformation / Process Improvement function to make a difference to the organization's success and strategies that would help the organization to achieve the best solution in business which will increase its productivity in market.


Property & Casualty Insurance

Insurance Consulting,Pre-sales

Insurance Business Analysis, 

Business Process Re-engineering, 

Requirement Gathering,

Claims Management  & Claims Transformation,

Marine Insurance, Reinsurance

Underwriting Profitability Analysis of Insurance,

Management & Strategy Consulting

Project Work

Work History

Work History
Feb 2012 - Present

Assistant Manager-Commercial Lines Claims (P&C)

Reliance General Insurance Company Ltd

Claims Management: ●Handling commercial lines claims (Marine, Fire, Engineering, WC and PA) for West Zone. ●Overseeing, managing & handling entire Marine Claims Portfolio in single hand. ●Overseeing claim procedures involving deputation of surveyor, Adjusters, Lawyers, Investigator and other service providers as necessary; registration, processing, validity assessment and approvals of high value claims in compliance with regulatory requirements and organizational claims philosophy. ●Liaising with WK Webster & Co-UK, US & Singapore (overseas settling agent) for Export cargo claims. ●Maintaining relationship with various international bodies e.g. Clyde & Co, Dolphin Maritime and ACG Schoutens (Average Adjusters-UK) for legal opinion and General Average claims. ●Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies & ensure reduction in IBNR/IBNER; ●Review, analysing adjuster report, reports of meteorological agency and determination of policy coverage and liability, adjustment and settlement of claims directly which falls within claim authority limit (Delegated Authority). ●Reducing Overall Cost of Claims, Monitoring TAT & timely disposal of claims. Claims Analytics: ●Claims Leakage analysis, Ratio Analysis, Underwriting Profitability Analysis ●Preparing data for board, GIC, IRDA submission, preparing presentation for Reinsurance ceding ●Preparing & maintaining various MIS, generating reports and representing to Top Management (CEO/CUO/CRO). Process Improvement: ●Streamlining claims operations via claims process transformation (new & existing) ●Simplifying business process management & underwriting optimization ●Scoping, requirement elicitation & documentation ●Analyzing and designing/Re-engineering functional process flow, UI ●Preparing test case scenarios, performing UAT & providing sign off for deployment

Mar 2011 - Feb 2012

Corporate Claims Manager-Marine

ICICI Lombard General Insurance Company Ltd

Process Improvement: ●Streamlining claims operations via claims process transformation ●Simplifying business process & underwriting optimization ●Scoping, requirement elicitation & documentation ●Analyzing and designing functional process flow, UI ●Performing UAT as an end user & sign off for deployment ●Product, Process & Multi-channel distribution management strategy Claims Management: ●Managing claims issues related to Marine Cargo insurance. ●Underwriting Profitability Analysis (UPA) for Marine Insurance Business unit. ●Liaising with WK Webster-UK,US and Singapore (settling agent) for international cargo claims ●Maintaining relationship with various international bodies e.g Clyde & Co,Dolphin Maritime(Average adjusters), ACG Schoutens (Average Adjusters) etc ●Following up for survey report, judge claims liability and get the claims processed ●Evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio ●Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies. ●Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments. ●Confer with legal counsel on claims requiring litigation. ●Preparation of periodic status reports/MIS to vertical heads on open and settled claims ●Pro-actively manage personal training and development requirements.


  • Worked on a project for integrating online claims tracker with claims management system.
  • Preparation of System Framework and Functional Requirement System Manual
  • Facilitated transparency in claims management, took initiative in building an online claims tracker for customers (customer can intimate claim online, view the status of their claim and updates are to be sent to customer on every stage of the claim).
  • Preparing and Review of UAT Test Scenarios and Cases.
  • Successful Implementation of Claims System
  • Worked on a project for setting up Claims Management System

    Client Account Handling: Essar Oil, JSW Energy, Suzlon, KEC International Ltd, Rites Ltd, Bridgestone India Pvt Ltd, Ranbaxy Laboratories Ltd, Hero Honda, Lupin Ltd, Strides Arcolab Ltd, Mahindra & Mahindra, Bhushan Steel Ltd, JSW Steel Ltd.


Jul 2009 - Sep 2010

Post Graduate Diploma in Insurance

Institute of Insurance & Risk Management (IIRM)

The Post Graduate Diploma in Insurance is on par with Fellowship of Insurance Institute of India (FIII) & accredited by Chartered Insurance Institute, UK. The PG Diploma consists of the following subjects/units along with a Industry Summer Training:

1. Risk & Insurance

2. Business & Economics

3. Insurance Law

4. Insurance Marketing

5. Personal Lines Insurance (Non-Life)

6. Life Insurance Underwriting & Claims

7. Reinsurance Management

8. Financial Risk Management

9. Private Medical Insurance (UK,US)



Marine Insurance

Decision making and analytic skills

Capability to influence others

Business Process Transformation

Process Improvement/Change Management

Requirement Management

Property & Casualty Insurance

Claims Management