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Summary

Looking forward to the new challenges in the selected field of the organization that will enable me to practice the right skills and knowledge in order to achieve the organization goal.

Education

Dec 2015Present

Human Resource Business professional

HR Certification Institute  

The Human Resource Business Professional (HRBP®) is a global, competency-based credential that is designed to validate professional-level core HR knowledge and skills. The credential demonstrates mastery of generally accepted technical and operational HR principles. Independent of geographic region, the credential complements local HR practices. Through demonstrated knowledge, the credential enhances the credibility of HR professionals and the organizations they serve.

Aug 2006Jun 2010

Bachelor Degree in Quantitative Analysis    

King Saud University 

Administrative Since College  

Work History

Feb 20152016-05

Saudis Training Manager 

Al Faisaliah (Food & Beverages Sector)
  • Plan out strategic activities on Human Capital for management development on a yearly basis.
  • Assist the Senior Training Manager to Draw-up a yearly succession plan based on the organizational strategic needs.  
  • Identifying training and development needs within the organization through job analysis, appraisal schemes, guests' comments and regular consultation with the department heads.
  • Assist the Senior Training Manager to Prepare a training plan for the organization (Annual) based on systematic research through a training needs analysis.
  • Assisting the support services (functional) departments to solve performance GAPS through training and development.
  • Develop and update the training manuals for the operations.
  • Conduct training audit region wise, two quarters of the year
  • Working in a team to produce training and development programmes that are satisfactory to all relevant parties such as operational line managers and support functional teams.
  • Facilitate the monthly Training Coordinators meeting.
  • Develop appropriate training materials, lesson plans and curriculums.
  • Provide updated information on relevant external course for the Senior Training Manager.
  • Assist the Senior Training Manager in developing training concepts for managerial levels.
Jul 2014Feb 2015

Concept Manager

Al Faisaliah (Food & Beverages Sector)
  • Facilitating the implementation of the departments' plans as well as ensuring their compliance with the group policies.
  • Develop the operations work plan.
  • assigning work activities, projects and programmes, monitoring work flow, reviewing and evaluating work methods and procedures, and directing such activities to serve departments' goals and plans.
  • Proposing plan and programmes that boost effectiveness of the restaurants.
  • Ensuring that instructions circulars and organizational technical decision are followed and applies.
  • To coordinate the key performances objectives (Finance, guests satisfaction, employee retention and quality and training) with the Department's Management team.
  • Ensuring that work activities are carried out according to the pre-set performance goals and suggesting any necessary actions to the General Manager or Executive General Manager.
  • Conduct immediate management performance appraisals every six months as per the company procedures.
  • All guests’ corrective action on all non-conformity reports should be analyzed and monitored with the respective Area Managers.
  • Show leadership, maintain a professional demeanor and help the Department's Management team to meet the standards for quality guest’s service..
  • Must be able to coordinate multiple tasks while maintaining required standards of operation in daily restaurant activities.



Nov 2012Jun 2014

Assistant Training Manager in Training & Management Development

Al Faisaliah (Food & Beverages Sector)
  • To conduct the training need analysis for the operational employees on a yearly basis
  • To prepare lesson and session plans based on the restaurant training programmes
  • To deliver training for the restaurant concepts on the following positions, Employees, Supervisors and Asst. Managers based on a monthly training calendar.
  • To conduct train the trainer certification programme for the selected branch trainers.
  • To conduct Manager in Training(MIT) certification programme for the selected supervisors
  • Monitor and evaluate the progress and performances of the Training Coordinators in their respective regions.
  • Assist restaurant operations to solve specific training problems (core functions) either on a one-on-one basis or in groups.
  • To laze with the training coordinators to identify the changes for the operations training manuals.
  • To ensure the training coordinators provide an action plan for all performance GAP’s in guest’s comments.
  • Assist the Training Manager to conduct training audit region wise two quarters of the year and provide a training and development plan.
  • Organize and liaise with Training Coordinators concerning new employee orientation and induction
  • Conduct the quarterly Training Coordinators meeting.
  • To ensure that all training documents are filed as per the required standard.
  • Assist Training Manager in supporting the new restaurant concepts training plan.



Nov 2011Oct 2012

Assistant Restaurant Manager 

Al Faisaliah (Food & Beverages Sector) Steak House Restaurant 
  • Comply with company policies, procedures, standards and specifications.
  • Achieve company objectives in terms of sales, service and food quality.
  • Monitor and assist branch trainer’s day to day activities in terms of training needs.
  • Assist the Restaurant Manager on conducting employee’s performance appraisals and setting goals.
  • Ensure that all products are received in correct unit of measurements, good condition and deliveries are received in accordance with the restaurant’s receiving standards.
  • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
  • Supervise and assist team members by performing opening, closing, and mid shifts throughout operations.
  • Monitor the team members ServSafe training is completed by closely communicating with the supervisor.
  • Monitor the team members Fire Safety training is completed by closely communicating with the supervisor.
  • Conduct immediate, corrective and preventive actions upon guest complaints to avoid reoccurrences.
Nov 2010Nov 2011

Restaurant Supervisor 

Al Faisaliah (Food & Beverages Sector) Steak House Restaurant 
  • Comply with company policies, procedures, standards and specifications.
  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Ensure that all food and beverage are prepared and served according to the menu recipes.
  • Ensure to visit all guests' tables to check satisfaction and take immediate and corrective action accordingly.
  • Control daily cash transactions by following all cash handling procedures.
  • Conduct positive daily briefing and discuss the following points: sales achievements, appreciation and recognition and shift highlights.
  • Prepare all the required paperwork, including forms, reports in an organized and timely manner.
  • Coordinate with the kitchen head and captains for all operational related issues.
  • Supervise and assist team members during day to day operations.
  • Supervise team member’s daily schedule, other day to day activities and employees' training performance.
  • Follow up on ServSafe training process for all team members.
  • Follow up on Fire Safety training process for all team members.
Sep 2009Oct 2010

Third Cook

Al Faisaliah (Food & Beverages Sector) Steak House Restaurant 
  •   Prepare food under the supervision of the Head Cook.
  •     Make cold trays and sandwiches.
  •     Prepare salads, dressings, vegetables and fruits.
  •     Bake, roast, steam, broil and otherwise cook food.
  •     Ensure appropriate presentation and garnishment of dishes.
  •     Maintain inventory.
  •     Perform other duties as assigned. 


Apr 2008Aug 2009

Executive Secretary 

Afaq Alaqar
  • Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • File and retrieve corporate documents, records, and reports.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Prepare responses to correspondence containing routine inquiries.
  • Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
  • Prepare agendas and make arrangements for committee, board, and other meetings.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
  • Attend meetings in order to record minutes.
  •  Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to assist executives.
  • Manage and maintain executives' schedules.
  • Supervise and train other clerical staff.
Jul 2007Mar 2008

Cashiers Supervisor

Carrefour
  • Categorize and assign the cashiers at the point of sales.
  • Prepare the cashiers weekly schedule.
  • supervise the  cashier line during the busy hours.
  • Deal with unsatisfied customers.

Skills

Planning & Developing training budget 

Planning & developing training budget on yearly basis with keen focus on Return On Investment (ROI).

Team Building 

Possess excellent knowledge in team building on elite activities

Qualified as Internal Auditor

Qualified as Internal Auditor and possess excellent knowledge conducting corporate audits based on ISO 9001 – 2008.

Quality Management System (ISO 9001-2008).

Extensive knowledge on quality management system (ISO 9001-2008).

Conducting & Generating reports on Training Need Analysis (TNA),
Preparing & Organizing team members career path plans & programs.
Developing training curriculum
Conducting Training  

Ability to conduct training in an effective and efficient manner.

Certifications

Nov 2015Nov 2015

HACCP  

ALFA Co. Through Mr. Russell R. Clements

Attended an entry level classroom training on HACCP – The Pre Requisite Programs

Nov 2015Nov 2015

On-The-Job Coaching 

Saudi Skills Standards through Doroob
Sep 2013Sep 2013

Internal Auditor 

CSA Group through Mr.B. Roze

Certified as Internal Auditor in ISO 9001:2008 (Quality Management System) from UK.

Sep 2013Sep 2013

Fire Safety Warden & Coordinator

ALFA Co. Through Mr. Russell R. Clements

Attended & Certified as Fire Safety Warden & Coordinator

Aug 2013Aug 2013

NLP Workshop

ALFA Co. Through Mr. Russell R. Clements

Attended Neuro Linguistic Program (NLP workshop).

Mar 2013Mar 2013

Supervision -2-

ALFA Co. through Mr. Russell R. Clements

Participated and completed successfully on Supervision  Level 2.

Dec 2012Dec 2012

Train The Trainer 

ALFA Co. Through Mr. Russell R. Clements

four days workshop for the Trainer to be certified 

Apr 2012Apr 2012

Servsafe Food Safety & Hygiene

ALFA Co. Through Mr. Russell R. Clements

Attended & Certified Servsafe – Food Safety & Hygiene Program

Nov 2010Nov 2010

Supervision -1-

ALFA Co. Through Mr. Russell R. Clements

Participated and completed successfully on Supervision Level 1 . 

Significant Achievements throughout the working experience: 

  • Developed various training manuals for 2 new concepts in Al Faisaliah F&B sector.
  • Prepared lesson plans, curriculums & session plans based on the standard operating procedures (SOPs) for the past 3 years.
  • Conducted pre-requisite plan for the organization in terms of constructing new positions based on the business trend.
  • Conducted internal quality audits on quarterly basis for all Al Faisaliah F&B sector branches for the past 2 years.
  • Participated and completed successfully on Supervision Level 1 & Level 2.
  • Participated and completed successfully in Advanced Managerial Skills Builders.
  • Developed entry level & mid-level Managers for the restaurant operations Through Supervision level 1 & Level 2 training programs.
  • Conducted month to date approximately 250,000 man hours for the past 3 years Through various skills & classroom training programs.
  • Assigned for four recruitment trips. 
  • Generate and develop more than 15 job descriptions.  
  • Trained and Developed more than 200 entry level saudi employees.
  • Trained and Developed more than 25 mid-level Manager saudi employees.