Rajneesh Thekan

Rajneesh Thekan

Work History

Work History
Jun 2010 - Present

Senior Software Engineer (Acting Project Lead)

HCL Technologies
Jun 2010 - Present

Senior Software Engineer (Acting Project Lead)

HCL Technologies

• Proven ability to lead, and motivate the team to achieve the desired results for the development of the organization.

• Hands on exposure in troubleshooting, diagnosing complex problems and consistently delivering effective solutions.

•Exceptional in all areas of production support, including and ability to solve technical problems and work with client through difficult processes.

Mar 2005 - Jan 2010

Subject Matter Expert (Acting Team Lead)

Sutherland Global Services
Handled a team of 20 Outbound Techs Maintaining the Quantitative metrics like Outbound Utilization, on time Callbacks as committed, Contact Rate. Resolve on every customer contact. Ensuring Qualitative Metrics like CE, XPR, Quick & Permanent Resolution. Ensuring that the teams adhere to all the quality tool and procedures. Performance management & evaluation with focus on Team Building. Training needs identification with adequate training and regular product & policy updates. Strong People Management with regular appreciation and building Empowerment ship. 

Education

Education
Mar 2001 - Apr 2004

MCA

Bharathidasan University