Rajiv Nair

Rajiv Nair

Cluster Head - Mashreq Bank, UAE

  • Abu Dhabi United Arad Emirates


An experienced management professional who can enhance a company's major account market share and reputation. I have broad knowledge of the arena and a long track record of coming up with end to end solutions that will satisfy all parties.  Very good at persuading and influencing key decision makers. On a personal level am willing to fully own and be responsible for the sales process with the end user. Right now am keen to join a company who are experiencing growth and looking to take on even more market share along with it I would like to carve out a rewarding career in Sales & Marketing.

Work History

Work History

Cluster Head

Mashreqbank, UAE
2003 - Present
  • Managing a portfolio of AED 5.4 billion across UAE.
  • Executing relationship management activities with key merchant groups like Al Fahim, Bin Hamooda, Al Masaood, Al Habtoor, Al Rostamani, Dubai Properties, NCTH, RAK Hospitality, Shangril – La, Europe Car, Omeir Travels, Abu Dhabi Travel Bureau, Safar Travels, NMC, Hilton Chain of Hotels, Starwood hotels etc.
  • Increasing the existing merchant outlet base at the average rate of 25 new outlets per month.
  • Close liaising with Corporate & SME units for cross selling.
  • Penetrating into unconventional segments where cards acceptance is weak like education institutes, real estate, service providers etc.
  • Tracking volumes of the whole base, to monitor volume drops if any. Assigning appropriate services charges based on merchant's industry type, volumes etc. and conducting relevant portfolio cleansing activities.
  • Reducing attrition, by providing timely technical & administrative support.
  • Managing constantly arising technological and marketing projects such as retail integration, hospitality integration etc. smoothly across the merchant base.     
  • Propagating new technological offerings to the relevant base such as mobile POS, E-commerce, Invoice based solutions, DCC, IVR, EPP on POS etc.
  • Enticing existing relationships with various loyalty binders, such as dining offers, redemption partnerships, EPP etc.
  • Controlling write-offs and charge backs across merchant base by imparting frequent training programs across the base.
  • Managing the pricing aspect of the services diligently to avoid revenue erosion.

Sales Officer

Pepsico, Mumbai - India
2001 - 2002
  • Generated business through unconventional channels, like co-branding with other FMCG, Pharma companies etc. 
  • Handled Government and semi government entities such as Defence Supplies stores and Railways for regular and recurring sales of the entire range of products. Took end to end responsibility in terms of responding to RFPs, testing, sampling till order procurement, supplies and timely collections. 
  • Handled high volume outlets like, large Supermarket chains, 5star Hotels, Airlines catering etc. in terms of order procurement, merchandising & promotional activities. 
  • Managed 5 sales cum merchandising representatives in Mumbai and suburbs.
  • Had adequate control over stock rotation and used to run tactical promotions to ensure minimum damages and expiries. Handled independently day to day co-ordination with C/F agents and finance team for timely performance of logistical requirements

Business Development Executive

Gillette, MUMBAI - INDIA
1999 - 2001
  • Generated business from non-traditional ways like co-branding & tie-ups etc with companies like Knoll Pharma, JK Helen Curtis, RCF etc.
  • Expanded sales team from 50 to 100 representatives across 4 states.
  • Managed 22 sales representatives in 4 states viz. Maharashtra, Karnataka, Kerala & Tamil Nadu.
  • Appointed, trained & developed specialized institutional distributors at potential locations.
  • Constant monitoring of opportunities from Govt. entities such as Railways and hospitals for tender based orders.


Indian Express Newspapers, MUMBAI - INDIA
1998 - 1999
  • Conducted readership surveys.
  • Sold newspaper subscriptions.



Best Cluster Head - 2009

MashreQ Bank
2009 - Present
  • Won the ‘Best Cluster Head ‘across UAE during testing times of 2009 across all emirates.
  • Grew business by 23% from 2006 till 2013.
  • Grew business by 18% through 2014 till date.




Newport University, Mumbai



Mumbai University



                                                                                                      Married with 2 children, aged 10 & 12                                                                                                                                                                                      Holds valid UAE Driving License   

Date of Birth                                                                          28 September 1975