Part of Direct Markets(MLX): responsible for building ML's web platform for institutional clients.
Globally, Merrill Lynch had over three hundred development teams working relatively autonomously aligned to business groups. In an increasingly integrated environment, an initiative branded CMXtra was launched to
- standardise software delivery
- reduce time to market
- Increase re-use
- Improve communications and management oversight.
Raj managed global adoption & implementation fort regions outside UA.
He collaborated and negotiated with line of business and regional Directors to understand their priorities and constraints, whilst conveying benefits of the initiative.
Achieved adoption objectives of 70% international teams and 1100 users located in London, Spain, HK and Tokyo.
Reduced change request times; from over 180 days to 6 week. Streamlined and automated‘ global release management' from days to hours.
Improved quality in terms of number of defects in production. Enhanced communication with improved transparency between business stakeholders and technology management which aided offshoring of development. Rational(now IBM) acquired the methodology from ML.
Awarded Technology Group Most Valuable Person(MVP) in 2000 for contributions to team within twelve months. Between 2003 and 2004, after 9/11, I Headed Service Quality and Crisis Management for EMEA which gave me valuable insights into ITIL and operational management of enterprise IT.