Rajiesh Bradford

  • Carisbrook District, Carisbrook P.A., St. Elizabeth Jamaica, West Indies
  • 18764945308
  • rajieshbradford@gmail.com
Rajiesh Bradford

Summary

Organized, people-oriented, adept multitasker, energetic, goal-focused university graduate with a genuine interest in working in the food and beverage industry. Calm nature with a focus on providing excellent customer services to retain business and satisfy regular customers. High energy background in serving food and beverages at restaurants and hotels. Outstanding communication skills and knowledge of Food and Beverage serving activities with a passion for excellence along with contagious enthusiasm.

Work History

Work History
Oct 2015 - May 2016

Assistant Guest House Manager

Browney-Robinson Guest House

Responsibilities required of me were to:
-planning and organizing accommodation, catering and other services;
-promoting and marketing the business;
-managing budgets and financial plans as well as controlling expenditure;
-maintaining statistical and financial records;
-setting and achieving sales and profit targets;
-analyzing sales figures and devising marketing and revenue management strategies;
-recruiting, training and monitoring staff;
-planning work schedules for individuals and teams;
-meeting and greeting customers;
-dealing with customer complaints and comments;
-addressing problems and troubleshooting;
-ensuring events and conferences run smoothly;
-supervising maintenance, supplies, renovations and furnishings;
-dealing with contractors and suppliers;
-ensuring security is effective;
-carrying out inspections of property and services;
-ensuring compliance with licensing laws, health and safety and other statutory regulations.

Sep 2014 - Aug 2015

Assistant Food and Beverage Manager

The Cardiff Hotel and Spa
Responsibilities: 
  • Organize, direct and evaluate food and beverage service
  • Recruitment and training of staff
  • Shift scheduling
  • Performance management; monitor staff performance and provide feedback
  • Purchase and control of inventory
  • Monitor revenues and expenses
  • Ensure practice of heath and safety regulations
  • Negotiate supplier arrangements for food and beverage products
  • Negotiate with clients for use of facilities for catering, parties, banquets, etc.
Oct 2013 - Apr 2014

Food and Beverage Manager

The Spanish Court Hotel and Spa

Responsibilities: 

  • Organize, direct and evaluate food and beverage service
  • Recruitment and training of staff
  • Shift scheduling
  • Performance management; monitor staff performance and provide feedback
  • Purchase and control of inventory
  • Monitor revenues and expenses
  • Ensure practice of heath and safety regulations
  • Negotiate supplier arrangements for food and beverage products
  • Negotiate with clients for use of facilities for catering, parties, banquets, etc.

Education

Education
Aug 2010 - Aug 2013

B.Sc. Hospitality and Tourism Management (Honors)

The University of the West Indies, Mona Campus

The Tourism industry has grown significantly in importance to the Jamaican economy over the last twenty years, and today is one of the pillars of the economy. The Jamaican economy has been transformed in the process into a knowledge-based, service-oriented economy, raising the importance of human capital in enterprises, and thus today the Tourism and service sectors contributes significantly to the Jamaican economy. The increase in the importance of restaurants, hotels, hospitality and tourism and the service sectors in general has resulted in a great demand for workers to serve in these areas. These factors have thus raised the need to properly serve this sector with real quality graduates.

Sep 2009 - Apr 2010

A.Sc. Food and Beverage Management

Bethlehem Moravian College

The Tourism/Hospitality Industry must be staffed at all levels by individuals who are well equipped with the knowledge, skills and appropriate attitudes to satisfy the demands of this dynamic industry.
This global training can best be realized through a dedicated partnership between the specialized educational institutions and the tourism sector. A partnership such as this should effectively garner the requisites of the industry, thereby making it possible to provide students with the essentials to contribute to a prosperous Tourism/Hospitality Industry.

Skills

Skills

Communication

This covers verbal and written communication, and listening. It's about being clear, concise and focused; being able to tailor your message for the audience and listening to the views of others.

Commercial Awareness

This is about knowing how a business or industry works and what makes a company tick. Showing that you have an understanding of what the organization wants to achieve through its products and services, and how it competes in its marketplace.

Attentiveness

The ability to really listen to customers is so crucial for providing great service for a number of reasons. Not only is it important to pay attention to individual customer interactions, but it's also important to be mindful and attentive to the feedback that you receive at large. You must be able to discover “What are your customers telling you without saying it?”

Customer Service

This industry is all about people. It’s up to you to ensure that all your guests have a wonderful time with nothing to worry about. It's all about meeting your customers' expectations.
Good customer service is all about sending your customers away happy - happy enough to give positive feedback to others.

Good Judgment

This skill is necessary in order to make good decisions and the right choices that will foster a successful business environment. This goes a long way toward the continuing success of any organization.

Information Acquisition and Management

The ability to find and adequately use resources goes a long way toward the success of process implementation, and knowing how to manage these processes will help them to succeed.

Organization and Time Management

The ability to be organized is what keeps everything running smoothly. Proper management of time allows a schedule to be followed and leaves room for inevitable changes that occur.

Seminars

Certifications

Certifications
Jan 2009 - Apr 2009

Food and Beverage

HEART TRUST NTA, Ministry of Education, Jamaica

Food and beverage managers are the leaders in the kitchen and the front of house in restaurants of all kinds. Responsible for overall operation for the restaurant, food and beverage managers hire staff, purchase food and stock, and make sure everyone is trained on proper food preparation, proper and legal alcoholic beverage service kitchen safety techniques and understand health standards. Food and beverage managers make sure that company is represented correctly and that the company's standards are upheld.

Food and Beverage managers also set daily and weekly cleaning schedules for the kitchen and front of house, hire, train and discipline employees and set work schedules. They keep tabs on food cost, waste and employee hours, doing their best to optimize profit for their company and create the best dining experience possible for customers.

Sep 2008 - Dec 2008

Tour Guide

HEART TRUST NTA, Ministry of Education, Jamaica

Tour guides work for tour and travel guide companies, cruise lines, visitors' bureaus and hotels as seasonal workers, independent contractors or full-time employees. They may lead walking tours, driving tours or cruises through popular sites, national parks, historic neighborhoods, museums or other regional points of interest. Tour guides must be able to retain historical facts, dates and anecdotes, and then relay that information to visitors in an entertaining, informative way.

References

Mrs. Alecia Browney-Robinson
Founder, Manager and Chief Executive Office
Browney-Robinson Guest House
Santa Cruz
St. Elizabeth
browney_robinson@yahoo.com
Tel: (876) 362-9435/ 827-9656



Ms. Claudia Samuda
Manager
The Spanish Court Hotel and Spa
1 St. Lucia Avenue
Kingston 5
csamuda@gmail.com
Tel: (876) 452-0714


More references upon request.