Rajesh Sharma

Rajesh Sharma

Objective

To synergies the organizational “shared values of business objective” for continuous organizational and personal growth by learning new skills and achieving the goals.

Strive for success through simple virtues of life’s FOUR-step test:

  1. Is it the truth?
  2. Is it fair to all concerned?
  3. Does it facilitate creating goodwill and friendship?
  4. Is it beneficial to all concerned?

Summary

  • To ensure Full customer satisfaction during call by providing all information accurately.
  • Also responsible for mentoring and coaching new agents within the process there by providing guidance to improve customer service & soft skills.
  • Standardizing and reviewing Teams and Individual targets on a continuous basis.
  • Provide input on competitive products and activities.
  • Profiling the potential customers through ABC analysis & Market Research and hitting them with appropriate strategies for generating sales.
  • Responsible for business development in the USA market (West Coast).
  • Focusing on collaboration and cooperation, instead of competition and manipulation to build business relationships and mutual value.
  • Establishing a collaborative sales process with benchmarks for winning the big sales.
  • Actively involved in providing feedback and counseling sessions to Associates.
  • Coordinating activities of major account team members.
  • Preparing MIS and daily reports for all the process.
  • Coaching and training new agents.
  • Capacity to learn and use found knowledge concisely and accurately.
  • Expertise in mentoring and coaching.
  • Positive attitude and zeal to learn always help me adapt to the changes in corporate world faster.
  • Always worked under compliance and high on integrity.
  • Always looking forward for professional growth and new challenges
  • Good interpersonal skill, positive attitude and zeal to learn always help me to adapt to the changes in corporate world faster.
  • 34months experience in Sales and Marketing incorporating the activities of business development, B2B sales.
  • 10 months experience in technical trouble shooting of HP computers.
  • 6 months experience in customer service
  • President of the Instrumentation Society of College.
  • Class Representative of Applied Science Society.
  • Got two certificates of Excellence from Wipro Spectramind for excellent performance for two continuos months.
  • Got highest Achiever award for my excellent performance in Colwell & Salmon.
  • Got extra miler award for my work in Colwell & Salmon.
  • Among the 3 rep’s being nominated for Talent Pool in Colwell & Salmon for US-B2B process.
  • Prepared a Business case for targeting newly funded companies in GlobalLogic Inc
  • Prepared Inside Sales Sales Kit for GlobaLogic Inc
  • Received quaterly awards for excellent work done at GlobalLogic Inc

Work History

Work History
Mar 2007 - Mar 2008

Senior Business Analyst

GlobalLogic, Inc

Working in pre-sales team as Senior Business Analyst. My job profile includes profiling prospects based on our core competency, delivering value proposition and building a healthy pipeline. Penetrate the territory by various modes viz telephone, fax, emails etc with the core focus on large accounts. I have expertise in the following domains - Web 2.0 / Consumer Internet, Mobile, Finance, Enterprise, Gaming, Embedded, Telecom, HealthCare, Payments. Selling to and managing direct mid-tier accounts. Qualifying new business opportunities for the field and channel sales, driving the business forward by growing & developing relations with new clients, using targeting and profiling information to conduct effective cold call campaigns. Serving as a sales help desk for channel sales. Winning back inactive or dormant accounts. Coordinating activities of major account team members. Forming customer partnerships and value-added relationships based on revenue generation and profitability. Practicing a sell-through mentality versus a sell-to. Structuring an entire sales operation

Apr 2005 - Mar 2007

Sr. Customer Care Officer

Colwell & Salmon Communications

Worked on Business-to-Business (B-B) processes of Lead Generation for Sage Software viz. Accpac, MAS 90/500, Sage CRM, CRM.Com, Timberline, Master Builder. Achieving the campaign targets with the best of Quality in leads generated. I also got chance to work on some of the IBM & Microsoft campaigns & was the highest performer in both these campaign’s also.

Feb 2004 - Dec 2004

Technical Support Engineer

vCustomer

Worked as Technical Support Engineer for HP desktop process. I was responsible for trouble shooting all desktop problems for our customer’s located in US.

Aug 2003 - Jan 2004

Cutomer Care Officer

Wipro Spectramind

Worked as Customer Care Associate for “Finger Hut” process, was responsible for solving customer query & placing order’s for them.

Education

Education

B.E

Apeejay College of Engineering
1998 - 1999

AISSCE

D.A.V Public School
1996 - 1997

CBSE

D.A.V Public School

Skills

Skills

ABAP

Currently doing ABAP 4.0 in SAP R/3

Ms-Office, Web Designing

WINDOWS-9X, 2000, XP, Vista