Rajesh Raghav

Work History

Work History
Nov 2009 - Present

Analyst - eDM

Wipro Ltd

Analyst MIS(Non-Financial-eDM) Vendor-to-Vendor Transition of Data Management & Reporting work pack Drafting SOPs, SIPOCs, FMEAs, QC Logs etc for reviewing performance Not a Single escalation from Client since inception. Updating all the tracker on time Giving Floor Support and Training for new and older employees in my queue. Working on eDM (Electronic Document Management) Registering/Uploading Drawings, Manufacturer Literature, Certificates and Creating Main Manual and uploading on eDM. Co-coordinating with Contractors - 4D, Morrisons, Atkins, BTU (Barhale Trant Utilities), Turner & Townsend, Mouchel, & Xylem  and Client - Southern Water UK

Jan 2007 - Nov 2009

Document Controller/Planning Assistant

Essar Construction India Ltd
Taking care of all the and high volume data. Identifying under performing associates and their areas of concern. Document Controller/Planning Assistant-VDPL/C/6 Assisting Planning in making reports Preparing DPR and sending to Clients and Consultants Maintaining database for all the mainline activities Coordinating with the department of mainline Solving IT related problems Managing and updating ITR reports for QAQC Documentation of QAQC Coordinating and preparing letters for Clients and Consultants Preparing and maintaining mainline procedure Preparing and maintaining Timesheet
Mar 2006 - Dec 2006

Team Associate-Credit Control-Accounts Receivable

GTA Data Services[India] Pvt.
Ltd. Team Associate-Credit Control-Accounts Receivable To liaise with the Debt Collection Agencies for collection of old debts. Working as a mentor to my colleagues and helping them in achieving Company goals. Application of cash & handling customer queries. Making sure that the credit limits and Bank Guarantees of GTA clients stay within the agreed limits. Preparing MIS reports for the senior management. To work as a Trouble Shooter, in case an associate is unable to handle a customer query or a collection call. To liaise with the sales team in the U.K. to ensure timely and correct invoicing. Chasing GTA clients(Group Accounts) across in more than 25 countries for outstanding bills with follow-up letters/phone calls and e-mails clients like city vacations, Top Atlantico, Esviagens, Boomerang and Xenos Travel etc. Suggesting ways to control bad debts and following the escalation process at the time of Blacklisting
Apr 2003 - Mar 2006

Team Associate

Hewitt Associates India Pvt

Ltd. Team Associate Providing training to the under performing associates. Providing subject matter and hands-on training to new joiners. Creating and maintaining performance database of all associates Conducting quality check/auditing for a process of 40 associates. Identifying under performing associates and their areas of concern. Providing mentoring support to under performing associates and subject matter experts. Coordinating between the Claims team, Customer Service team, Client Representative teams, and Leadership at the US head office.

Aug 2000 - Aug 2003

Agent Advisor

Max New York Life Insurance Co. Ltd.

Agent Advisor Prospecting, Calling and making prospective individual clients. Presentation and selling in to corporate. Record maintenance and doing effective further follow-ups.

Education

Education
Jun 1994 - May 1997

B.Com

University of Delhi

Skills

Skills

DATA MANAGEMENT

Data Base

QC

PERFORMANCE

EDM

Registering/Uploading Drawings, Manufacturer Literature, Certificates & Manual, Creating New Project Main Manual and Updating PRNs.