Rajat Patnaik

Assistant Manager Operations

  • Pune Maharashtra
Work History
Work History
Associate Engagement
ADP(I) Pvt. Ltd
Associate Engagement Plan Formulate the associate engagement plan annually. Prepare the monthly action items and ensure these are executed. Publish the monthly plan and publish the completion status to Senior Leadership team. MIS Reports: Design and maintain various process related MIS reports for the group. Publish the various Org related MIS reports to the Senior Leadership Team. Others: Maintain the share point e-portal for the team and update regularly. Design and conduct the monthly PKT(Process Knowledge Test) for the team. To co-ordinate with other departments to provide FCR for customer delight. Projects: Part of the UAT testing team which tests the applications and ensure the deadlines are met. Part of the Appeals tools migration project and suggest changes to the development team. Part of the team formed to design the Claim forms to be used by participant for online claims submission. Part of the Tarang, CSR group, and ensure various activities are planned and conducted smoothly on time. Organize an annual event for group of 200 associates to increase the associate engagement. To contribute ideas during the annual project showcasing. Certifications
Information Security Coordinator
Primary ISC
Information Security Coordinator) of the team for ISMS(Information Security Management System) compliance. Maintain the ISMS records. To ensure that the team is ISMS compliant and conduct sessions for ISMS awareness. Part of the ISMS audits every six months and responsible for answering the queries of the ISMS auditors. SOC 1: Prepare and maintain the necessary documents for SOC 1 audits. Preparing and maintaining the SOP documents. SDF: Ensure the team follows all the guidelines for Service Delivery and adhere the SD Framework. Ensure the dashboards are revised every six months.
Customer Service Representative
Zensar Technologies Pune
Worked as Customer Service Representative Job Duties: To make outbound calls to the customers in CANADA. To achieve sales and Customer satisfaction.
Education
Education
B.Sc
Nagpur University
Bharati Vidyapeeth University-Pune
Skills
Skills
Schedule
MONITOR
targets
PRE
Resources
BPO