Rajarshi Chanda, Pmp®

Education

Education
2016 - 2017

SCHOOL OF GLOBAL MANAGEMENT
2016 - 2017

SCHOOL OF GLOBAL MANAGEMENT

Diploma

2000

Diploma

INSTITUTE OF HOTEL MANAGEMENT
2000

Diploma

INSTITUTE OF HOTEL MANAGEMENT

Work History

Work History
2016 - 2017

SCHOOL OF GLOBAL MANAGEMENT

SCHOOL OF GLOBAL MANAGEMENT
S.P. JAIN, MUMBAI

Certified Engagement Manager

NA
Certified Engagement Manager(Foundation) by Capgemini's Global Engagement Management Certification Board. Impacted cost savings, effort reduction and process efficiencies through successful project delivery for the NA region. Managed projects from business case till closure and transition, ensuring delivery to agreed schedule, cost and quality. Tracked & reported project updates, mentored project resources, conducted project reviews and document archival. Identified & evaluated potential risks and concerns and ensured necessary communication to stakeholders and teams. SELECT PROJECTS RM Dashboard reporting: Delivered yearly savings of $30,000 and 2, 000 man hours by implementing an Industrialized Resource Management reporting interface region. IBX Procurement System: Improved user experience and increased catalogued spend from 20% to 40% by deploying the IBX Procurement System across US, Canada & Argentina. Concur NA Deployment: Simplified expense reporting for employees in Capgemini North America, by deploying the Concur Expense management system and integration with AMEX. NAR Data Centre move: Affected 40% cost savings, with increased redundancy for power delivery and reduced downtime, though the Canada Data Centre Migration project.
Jan 2015 - Present

Bid Manager

CAPGEMINI INDIA PRIVATE LIMITED
MUMBAI BID MANAGER-APPLICATION SERVICES, UK
Dec 2014 - Present

Bid Manager

APPLICATION SERVICES
BID MANAGER-, UK ~£ 25m Leading high value bids for varied sectors and service lines, ensuring timely, high-quality winning responses to client tender requirements. Liaising with Sales and Practice SMEs, providing inputs on delivery and win themes and interfacing with India and UK leadership to facilitate sign-offs. Successfully closed nearly 20 pursuits, comprising RFIs, RFPs, proactive proposals and client visits. Hand-picked to travel onsite within 6 months of joining, to manage a strategic multi-geography pursuit (TCV $22m) for a leading beverage manufacturer. Implemented Quality initiatives for the UK Sales Hub, comprising Continuous Improvement Audits, Peer Reviews and Guest Editor Review programs.
Dec 2014 - Present

Bid Manager

CAPGEMINI INDIA PRIVATE LIMITED
MUMBAI BID MANAGER-APPLICATION SERVICES, UK Leading high value(~£ 25m) bids for varied sectors and service lines, ensuring timely, high-quality winning responses to client tender requirements. Liaising with Sales and Practice SMEs, providing inputs on delivery and win themes and interfacing with India and UK leadership to facilitate sign-offs. Successfully closed nearly 20 pursuits, comprising RFIs, RFPs, proactive proposals and client visits. Hand-picked to travel onsite within 6 months of joining, to manage a strategic multi-geography pursuit(TCV $22m) for a leading beverage manufacturer. Implemented Quality initiatives for the UK Sales Hub, comprising Continuous Improvement Audits, Peer Reviews and Guest Editor Review programs.
Jan 2013 - Dec 2014

Project Manager

CAPGEMINI INDIA PRIVATE LIMITED
MUMBAI PROJECT MANAGER-ITICS AMERICAS
Jan 2013 - Dec 2014

Project Manager

ITICS AMERICAS
PROJECT MANAGER- Generated cost savings, effort reduction and process efficiency through successful delivery of strategic projects for North and South America. Led the seamless re-structuring transition for ITICS West to a robust lifecycle-based operating model. Delivered annual savings of $30,000 and 2, 000 man hours by implementing an industrialized Resource Management Reporting Dashboard. Simplified expense reporting by deploying the Concur Expense Management system and integration with AMEX, for employees in Capgemini NAR. Affected 40% cost savings, with increased redundancy for power delivery and reduced downtime, via the Canada Data Centre Migration project.
Jan 2013 - Dec 2014

Project Manager

CAPGEMINI INDIA PRIVATE LIMITED
MUMBAI PROJECT MANAGER-ITICS AMERICAS Generated cost savings, effort reduction and process efficiency through successful delivery of strategic projects for North and South America. Led the seamless re-structuring transition for ITICS West to a robust lifecycle-based operating model. Delivered annual savings of $30,000 and 2, 000 man hours by implementing an industrialized Resource Management Reporting Dashboard. Simplified expense reporting by deploying the Concur Expense Management system and integration with AMEX, for employees in Capgemini NAR. Affected 40% cost savings, with increased redundancy for power delivery and reduced downtime, via the Canada Data Centre Migration project.
May 2011 - Dec 2012

Project Manager

EURONET SERVICES INDIA PRIVATE LIMITED
MUMBAI PROJECT MANAGER-TECHNOLOGY(APAC & MIDDLE EAST)
May 2011 - Dec 2012

Project Manager

TECHNOLOGY(APAC & MIDDLE EAST)
PROJECT MANAGER- Executed diverse projects for ME-AP region, managing a $2M portfolio for Barclays India and UAE, DCBL, DBS India, Kotak Mahindra and Axis Bank. Implemented governance and reporting frameworks and developed proposals for client requirements. Received Certificate of Appreciation from the CMD of DCBL for seamless implementation of the Card Database migration and ATM Switching program. Successfully delivered a $250k multi-country implementation of the Falcon Fraud Monitoring System Barclay's debit card customers in India & UAE. Enabled e-commerce transactions for DBS Debit cards using Verified by VISA secure authentication. Page 1 of 2 Rajarshi Chanda
May 2011 - Dec 2012

Project Manager

EURONET SERVICES INDIA PRIVATE LIMITED
MUMBAI PROJECT MANAGER-TECHNOLOGY(APAC & MIDDLE EAST) Executed diverse projects for ME-AP region, managing a $2M portfolio Barclays India and UAE, DCBL, DBS India, Kotak Mahindra and Axis Bank. Implemented governance and reporting frameworks and developed proposals for client requirements. Received Certificate of Appreciation from the CMD of DCBL for seamless implementation of the Card Database migration and ATM Switching program. Successfully delivered a $250k multi-country implementation of the Falcon Fraud Monitoring System for Barclay's debit card customers in India & UAE. Enabled e-commerce transactions for DBS Debit cards using Verified by VISA secure authentication.
Sep 2010 - Apr 2011

Supervisor

HSBC TECHNOLOGY SERVICES
LTD, MUMBAI Managed the delivery for projects related to business, migration and systems as per HSBC Group's RBPM standards. Supervised‘ Change the Bank' and Process Re-engineering projects across various businesses and support functions.
Sep 2010 - Apr 2011

Supervisor

AVP-INM CHANGE DELIVERY
Managed delivery for projects related to business, migration, systems as per group RBPM standards. Supervised Change the Bank and Re-engineering projects across businesses and support functions.
Sep 2010 - Apr 2011

Supervisor

HSBC TECHNOLOGY SERVICES
LTD, MUMBAI Managed delivery for projects related to business, migration, systems as per group RBPM standards. Supervised Change the Bank and Re-engineering projects across businesses and support functions.
Dec 2007 - Jul 2010

Manager

OLD MUTUAL LIFE INSURANCE LTD
KOTAK MAHINDRA, MUMBAI MANAGER-PROJECTS & NEW INITIATIVES Executed the full cycle implementation for customer-facing projects and new strategic initiatives from the ground-up. Led the successful implementation of Siebel CRM, Customer Portal, E-mail Alerts, Pull and Push SMS projects at KLI. Developed business case reviews to analyze project feasibility; identified, analyzed & documented user requirements. Led Customer Contact initiative, enabling 90% Mobile numbers collection from total customer base for SMS Alerts. Performed Competition and Benchmarking Analysis for products & services as well as Customer Satisfaction surveys. KEY PROJECTS & INITIATIVES Customer Portal: Developed Online Portal to enable customers to view & self-transact on their insurance policies. Push SMS Alerts: Introduced Push SMS Alerts to provide policy updates to KLI customers for policy transactions. Pull SMS Alerts: Implemented functionality for policyholders to request policy-related information using Pull SMS. E-mail Alerts: Developed a framework to communicate major policy updates to customers using e-mail alerts. Siebel CRM: Business Champion for implementing Siebel CRM along with other SBUs across Kotak Group.
Dec 2007 - Jul 2010

Manager

OLD MUTUAL LIFE INSURANCE LTD
MANAGER-PROJECTS Executed the successful implementation for customer-facing projects as well as strategic initiatives. Implemented Customer Portal to enable customers self-transact on their policies; created a framework to communicate updates using E-mail alerts. Introduced Push SMS Alerts to provide policy updates for key transactions and enabled functionality to request for policy-related information using Pull SMS. Championed the Siebel CRM project with other SBUs across Kotak Group; led the Customer Contact initiative, enabling over 90% Mobile numbers collection. Performed Benchmarking Analysis for products/services and Customer Satisfaction(CSAT) surveys.
Dec 2007 - Jul 2010

Manager

OLD MUTUAL LIFE INSURANCE LTD
KOTAK MAHINDRA, MUMBAI MANAGER-PROJECTS & NEW INITIATIVES Executed the successful implementation for customer-facing projects as well as strategic initiatives. Implemented Customer Portal to enable customers self-transact on their policies; created a framework to communicate updates using E-mail alerts. Introduced Push SMS Alerts to provide policy updates for key transactions and enabled functionality to request for policy-related information using Pull SMS. Championed the Siebel CRM project with other SBUs across Kotak Group; led the Customer Contact initiative, enabling over 90% Mobile numbers collection. Performed Benchmarking Analysis for products/services and Customer Satisfaction(CSAT) surveys.
Sep 2003 - Dec 2007

Sr Executive Subject Matter Expert-Partnership

PRUDENTIAL PROCESS MANAGEMENT SERVICES
PVT LTD, MUMBAI. /SR EXECUTIVE SUBJECT MATTER EXPERT-PARTNERSHIP ANNUITIES Seamlessly offshored multiple business-critical processes from Prudential UK to its offshore captive centre in Mumbai Accomplished the successful Migration and Pilot Run for the Partnership Annuities(Zurich) processes from the UK. Managed a 20-FTE team as Subject Matter Expert, providing process training & mentoring from Pilot Run till Go-live. Independently executed the seamless Transition for the Bankruptcy Claims and Pension Sharing processes from UK. Received Appreciation from COO of Prudential UK for contributions during the 2006 Pension Simplification Rollout.
Sep 2003 - Dec 2007

Subject Matter Expert-Partnership

PARTNERSHIP ANNUITIES
SUBJECT MATTER EXPERT- Seamlessly offshored multiple critical processes from Prudential UK to its offshore centre in Mumbai. Executed the successful Migration and Pilot Run for the Partnership Annuities process from the UK, leading and mentoring a 20-FTE team as SME, until Go-live. Independently performed the Transition for the Bankruptcy and Pension Sharing processes from UK. Appreciation from Prudential's COO for contributions during the 2006 Pension Simplification Rollout.
Sep 2003 - Dec 2007

Subject Matter Expert-Partnership

PRUDENTIAL PROCESS MANAGEMENT SERVICES
LTD, MUMBAI SUBJECT MATTER EXPERT-PARTNERSHIP ANNUITIES Seamlessly offshored multiple critical processes from Prudential UK to its offshore centre in Mumbai. Executed the successful Migration and Pilot Run for the Partnership Annuities process from the UK, leading and mentoring a 20-FTE team as SME, until Go-live. Independently performed the Transition for the Bankruptcy and Pension Sharing processes from UK. Appreciation from Prudential's COO for contributions during the 2006 Pension Simplification Rollout.