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Rajaram Srinivasan

Assistant Manager - Australia

Work experience

Oct 2008Present

Assistant Manager - Australia

IDP Education Pty Ltd
Key Roles: • Career counselling for students and provide assistance with their admission and visas • A member of CRM Super User Group for South Asia region – responsible for conducting CRM training and discuss regional requirement with business team for implementation. • Travelled to Mauritius, Bangladesh, South Korea and Sri Lanka to conduct CRM training • Deliver training across to Office Managers and CRM Champions on new improvements and share best practices to increase efficiency • Collect feedback on CRM user experience and analyze the feedback and propose changes and improvements to increase operational optimization. • Trained India offices on B2B Application Submission and developed a strategy and training resources to reduce non-compliance • Conduct training for all the India office managers and CRM champions on new changes and process. • Advanced the email marketing campaigns through series of creative ads and content writing and improved the email delivery rate and open rate • Define work flow management for events • Maintain the local network and provide technical support to the users • Meeting with university representatives and work with them to assist students • Public presentations on student visas, higher education opportunities in Australia and Canada • Design creative ads for promotion of various events Selected Accomplishments: • Worked as a Knowledge Approver for IDP’s Knowledge Management Project • Represented IDP India in The University of Melbourne’s Representatives Discovery Week in Melbourne, Australia held in August’2013 • Represented IDP India in Monash University’s Annual Agent Awareness Week held at Melbourne, Australia • Provided operational support to IDP’s Corporate Project Team in implementing the OSCAR application and played a key role in preparing the office infrastructure set-up for project implementation • Submitted a discussion paper to Australian DIAC on “Review of AL Framework for Student Visas”



Bachelor of Engineering (BEng)

Anna University (Jayam College of Engineering and Technology)

Higher Secondary School

Dawn Matriculation Higher Secondary School
School topper in the final public examination


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